Customer Service Pvt Ltd

RESUME

P.PRASANNA

Email:***************@*****.**.**

Mobile No’s: 960*******, 984*******

CAREER OBJECTIVE

A responsible and challenging position that will allow me to explore my abilities, skills and

sense of dedication towards my duties with a sole aim of contributing towards the progress

of the organization & achieving personal growth.

TECHNICAL Qualification

Type Writing : Lower in English

Certificate 0f : MS Office (Word. Excel)

Computer application

EDUCATIONAL CREDENTIALS

Degree : Bachelor Computer Application [B.C.A]

College : Madurai Kamaraj University,

Madurai

WORKING EXPERIENCE

HP (Hewlett Packard) :

Job Responsibilities:

Creating a quote for HP’s customer (Exists and New Customer’s)

Maintaining customer’s portal and providing the output as per the customer requirement

Which means Product Updates and Product replacements according the product we have

Matching the Pricing those details are Reflecting in the customer’s portal.

FIRST SOURCE Pvt Ltd CHENNAI:

Worked as a Customer Service Reprenstative form 26-05-08 to 31-01-09

Job Responsibilities:

• Responsible for customers request on changing from Postpaid to

Prepaid, Value added Services.

• Co coordinating with the backend team for the process flow.

Promoted as a Senior Customer Reprenstative from 02-02-09 to 30-11-09

Achievements:

• I have received best performance and dedication award The month

of

Oct -2008 to Dec – 2008 and month of July – 2009.

COMAT TECHNOLOGIES Pvt Ltd Madurai:

Worked as SUPERVISOR from 04-10-06 to 26-03-08

Job Responsibilities:

• Handled a team size of FIFTEEN agents

• Proper scanning of the customers documents relating to LIC policies

• Ensuring the quality check as per the client requirement and

adhering to the standardized format.

• Indexing the scanned LIC documents and forwarding to the client.

• Training to the team on regular basis.

• Maintaining the customer data base and reporting to location

manager.

SAM TRACK OUTSOURCE Pvt Ltd Madurai :

Worked as an ASSOCIATE from 04-08-05 to 02-09-06

Job Responsibilities:

• Entering the details of consignor, consignee and logistics related

details.

• Adhering to the specified format for recruitment process.

• Making online entries for HCFA files.

HOBBIES

• Listening Music

• Playing Cricket

PERSONAL DETAILS

DATE OF BIRTH : 20.06.1982

FATHER’S NAME : Mr.K.Parthasarathy,

SEX : Male

MARITAL STATUS : SINGLE

LANGUAGES KNOWN : English, Tamil, kannada.

PRESENT ADDRESS : 2/3, Arumugam Lane,

Triplicane, Chennai-60005.

CONTACT NUMBERS : 960*******,984*******

DECLARATION:

I hereby declare that the information furnished above is true to the best of my

knowledge.

Place: Chennai Your Sincerely

Date;

(P. Prasanna)

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