Customer Service Manager

Dwayne Simmons

Duluth, GA

**************@***.*** - 404-***-****

Work Experience

Merchandiser/Account Rep

Coca-Cola Refreshment

Lawrenceville, GA

August 2010 to Present

Maintains appropriate product levels in compliance with company standards.

Maintains professional team relationship with co-workers and customers.

Manage trade breakage on assigned accounts.

Met customer service expectations through daily communication, problem resolution, and appropriate

follow up.

Owner/Manager

D-Train Motorsports

Buford, GA

January 2002 to November 2010

Managed a staff of 6 on daily operations and administration.Maintained a small fleet of trucks and trailers.

Wrote proposals for open bids. Booked and billed for services, dispatched drivers and planned routes.

Sold services to individuals and companies.

Sales Manager

Tim Stewart Ford

Atlanta, GA

August 2008 to August 2009

Purchase pre-owned cars and trucks for the Pre-Owned Department.

Conducted and approved trade-in appraisals.

Provided back-up F & I assistance.

Credit Analyst

Citi Group

Atlanta, GA

March 2000 to June 2002

Handle collection activity of retail notes from customers and dealers in a specified territory.

Analyze retail receivables, determining status of assigned accounts and provide corrective action for non-

performing accounts including collections, extensions and repossession.

Prepare and maintain various records and files pertaining to activities within area of responsibility.

Provide corrective action for missing documents, titles, insurance, and UCC financing statements.

Assist in the sale of company inventory including repossessions or residual inventory.

Education

Social Work Major in Social Work

University of Georgia -

Athens, GA

1989 to 1991

Associate of Arts in Criminal Justice

Northeast Oklahoma College -

Miami, OK

1988 to 1989

Contact this candidate