Customer Service Quality Control
Resume:
***** ******* **. **, ** ***** 702-***-**** EMAIL:
*********@*****.***
JAMIEKA L. BREWER
Objective
To obtain a full-time position where I can effectively utilize my
experience in housing management and customer relations with a company
that will provide a challenging environment along with the opportunity
for both professional and personal advancement.
Experience
01/2009-PRESENT SOUTHERN NV REGIONAL HOUSING LAS VEGAS, NV
AUTHORITY
OCCUPANCY SPECIALIST
Interview applicants to collect and research information to verify
family composition, income, criminal history and other factors to
determine eligibility for Section 8 housing based on federal
guidelines and regulations.
Prepare correspondence for various agencies, landlords, and businesses
to verify tenant data including total family income and current assets
in order to prepare lease documents and calculate rent.
Gather statistical data and prepare reports as well as establish and
maintain complete files.
03/2007-PRESENT CITY OF NORTH LAS VEGAS RECREATION
LAS VEGAS, NV
PROGRAM SPECIALIST
Provide customer service for recreation programs including early
childhood instruction, sports, day camp, fitness.
Serve as department representative at assigned league play and special
events.
Perform clerical, cash handling and other related duties as required
05/2006-01/2009 SOUTHERN NV REGIONAL HOUSING LAS VEGAS, NV
AUTHORITY
HOUSING ASSISTANCE SPECIALIST I
Interview applicants regarding income and family composition in order
to determine eligibility for low income and Section 8 housing as per
established federal guidelines and regulations.
Advise prospective applicants of housing authority regulations and HUD
guidelines.
Prepare correspondence for various agencies and businesses to verify
prospective tenant data including family composition, family income
and current assets in order to verify continued eligibility for
program waitlists.
08/2005-05/2006 SOUTHERN NV REGIONAL HOUSING LAS VEGAS, NV
AUTHORITY
ADMINISTRATIVE CLERK II
Perform daily clerical duties such as answering and screening
telephone calls; taking messages; sorting and distributing incoming
mail and faxes; copying and collating documents; and other routine
duties necessary to assist senior personnel and departmental
management.
Oversee the operation of various office machines to include copier,
computer, fax, phone and mail machine.
Maintain the confidentiality of correspondence, documents,
discussions, meetings and telephone calls.
10/04-07/05 HERTZ CORPORATION LAS VEGAS, NV
LEAD DISPATCHER
Communicate and coordinate supply and demand needs with management,
Quality Control Leads and Customer Service Representatives in order to
update current status of vehicles on rental lot.
Relay work orders, messages, and information to or from work crews,
supervisors, and field inspectors using telephones or two-way radios.
Confer with customers or supervising personnel in order to address
questions, problems, and requests for service or equipment.
01/98-03/04 COX COMMUNICATIONS
LAS VEGAS, NV
CUSTOMER RETENTION REPRESENTATIVE
Promoting quality customer experience by assisting customers with
installation, disconnect, transfer and downgrade orders.
Educate customers in use of installed products, service offerings,
billing, charges and product features
Troubleshoot and resolve service, pricing and technical problems.
Resolve customer complaints and diffuse situations.
Education
09/93-06/97 SOUTHERN NV VOCATIONAL TECHNICAL LAS VEGAS, NV
CENTER
DIPLOMA
General Education studies
References
References are available on request.
Contact this candidate