Customer Service Sales
Resume:
TENISHA RAMSON
*** ****** ***, ********, **,*****
***************@*****.***
SUMMARY
• Store manager equipped with extensive experience in retail management and
sales.
• Employs excellent leadership skills and multi-tasking strengths.
• Hardworking and professional versed in all aspects of running a high-end store,
including opening and closing procedures, banking,merchandising and
recruiting.
• Strongly focused on customer satisfaction throughout all stages of the sales life
cycle.
• Effectively leads a cohesive sales team in consistently achieving aggressive
stretch goals.
HIGHLIGHTS
• Extensive management supervisory experience in retail.
• Strong leadership and communication skills.
• Developing training, and ability to lead the team into delivering a high level of
customer service.
• MS Office proficient .
• Exceptional multi task.
• Well –versed in contract law.
• Effective retail sales manager.
• Complex project negotiations.
• Established track record of exceptional sales results.
ACCOMPLISHMENTS
• Promoted to Store manager after five months in the Assistant manager position.
• Managed a successful sales team of five members who consistently exceeded
sales goal by 3.2% each month.
• Effectively increase yearly sales by 5.0% vs. LY.
• Resolved traffic decrease from last year results,by extending store hour to better
increase traffic rate being up by3.9%.
• Developed daily one on one trainings to increase atv percentage from last year to
a great increase of 12.9%.
• Surpassed monthly goal and managing to make bonus within three months of my
promotion.
EXPERIENCE
General Manager Sept 2010-Present
L’Occitane -New York City,NY
Communicating and implementing guidelines, standards and policies to support
and train exceptional team.
Managed recruiting diligent dedicated to a high level performance of service.
Monitor and manage operational budgets.
Addressed and correct sales staff communication issues in a tactful and effective
manner.
Analyzed marketing information and translated it into strategic plans.
Trained staff to deliver outstanding customer service.
Completed weekly schedules according to payroll policies.
Determined staff promotions and demotions and terminated employees when
necessary.
Freelance Makeup Artist Sept 2010-Sept2013
Guerlian Cosmetics-New York, NY
Freelance makeup artist throughout the tri-state.
Exemplified makeup application expertise to ensure high quality makeup clients.
Offered makeup consultations and application for individual, bridal or any
special occasion .
Demonstrated in depth knowledge in all types of face and body art.
Communicated to clients to verify requirements as well as to guarantee
continuity, consistency and coherence of the overall effect,including makeup.
Focused and maintained personal goal and company’s goal as well.
Assist during events to better promote and knowledge all customers on product.
Makeup Artist / Color lead Mar 2008-Aug 2010
Sephora Inc-New York, NY
Delivered excellent customer service by greeting and assisting each customer
Conducted daily one on one makeup consultations to better knowledge each
client on the proper way to apply makeup.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Assist management with leading the sales floor and communicating with the staff
on sales expectation.
Cosmetic Counter Manager Mar 2006-Mar 2008
Boscov’s Department Store –Lehigh Valley,PA
Manager for cosmetic lines including Elizabeth Arden, fashion fair and
Dermablend.
Communicate and trained.
Led sales calls with team members to establish sales and customer retention
goals .
Monitored customers preferences to determine focus of sakes efforts
Create and directed sales team training and development programs.
Trained in negotiation and time management.
EDUCATION
Brooklyn High School of the arts –Brooklyn,NY,USA
Coursework in science, liberal arts, English,Spanish and mathematics .
Received an High School Diploma.
Contact this candidate