Customer Service Nurse Practitioner

Ronald W. Miyashiro

**** ****** **. #*** **** 909-***-****

Redlands, Ca. 92373 ******.***********@**.***

IT Professional/Database Administrator

Security Clearance: Secret

Customer focused IT professional with extensive knowledge in office automation and database administration. A fast

learning, dedicated team player with excellent communication skills, and an ability to deliver a high level of service within a

client/customer environment. A creative business leader with a keen eye for process improvement,

who can think outside of the box to find hidden solutions for challenging problems.

Performance & Technology

Created a multi-level ad-hoc healthcare database using Microsoft Access, SQL and ProClarity Analytics software

allowing various patient scheduling, charting and tracking applications to be integrated. The database increased

workflow efficiency by simplifying data mining operations and by eliminating the duplication of daily tasks and

processes.

Developed Microsoft SharePoint 2010 Database which tracked the annual training of over 700 employees, providing

automated services to support the United States Army Garrison Stuttgart mission requirements.

Installed network devices and software for use in the multimedia department, increasing efficiency and turnaround

time for all multimedia requests.

Developed procedures for tracking and scheduling all garrison video-teleconferences (VTCs). Configured VTC

equipment in accordance with DoD policy. Transitioned VTC system from ISDN to IP (Secure and unclassified).

Managed Multi-Media and Graphics department within the Directorate of Plans, Training Mobilization and Security.

Handled Procurement of computers, printers, VTC and network equipment working closely with contractors in order to

acquire the most suitable equipment for the department.

Professional Experience

Department of Veterans Affairs 5/2013-Present

Health Technician

Develop tracking mechanisms to improve patient care provided by the heart failure clinic, Patient Aligned Care Team (PACT).

Plan, design and update various databases using Microsoft Access, SQL, ProClarity Analytics Software, SharePoint, and Microsoft

Excel. Evaluate departmental goals and operations to determine the data to be analyzed for process improvement. Using SQL

and ProClarity, create and modify database schema, query, report and form designs according to the needs of management.

Present trends to management, identifying key areas for improvement while recommending solutions to increase profitability.

Maintain, update and track all patient appointments for the clinic using Microsoft Outlook and VISTA. Assist in collecting and

analyzing data for quarterly and annual progress reports. Create Microsoft PowerPoint presentations for high level briefings.

On a daily basis, interact with patients primarily via telephone or email, providing high standards of customer service and

patient care. Fill medication orders and input medical consults as per the request of each Nurse Practitioner (NP). Provide

internal technical support within the Cardiology Clinic by assisting with office automation software. Utilize graphic design

experience by creating multiple informational and educational materials for patients.

Ronald W. Miyashiro Page 2

Professional Experience Continued

United States Army (civilian), USAG Stuttgart 2008-2013

Illustrator, Multi-media and Graphics

Scheduled, facilitated, and tracked all Secure and Non-secure Integrated Services Digital Network (ISDN) and IP Video

Teleconferences (VTCs). Provided continual maintenance of two VTC suites equipped with a variety of audio/video, network and

encryption equipment. Developed and maintained the United States Army Garrison Stuttgart SharePoint main site and training

site. Provided on-site training and operational support to end-users regarding the use and maintenance of the site and

disseminated training requirements and information to all users.

Visualized, Designed, and assembled a variety of multimedia/Visual Information products for the use in electronic and other

presentation media, such as handbooks, business cards, brochures, flyers, training aids, promotional items, organizational logos,

photographic displays, exhibits, briefings, video productions and website graphics. Provided conference and seminar support

operations by preparing data for presentations and providing Audio/Video set-up/tear-down. Operated and maintained high

end production printers, SLR Cameras, Projectors, Windows and MAC based computer systems along with their associated

peripheral devices.

Self-employed 2002-present

Freelance Artist – Painter/Sculpture/Computer Graphics

Designed, illustrated and painted over 125 original works of art using multiple mediums including acrylic paint, oil paint, colored

pencil, graphite, and digital media. Combined computer knowledge and art using programs such as Adobe Photoshop,

Dreamweaver, CorelDraw, Blender, Flash, Final Cut Pro and iMovie to produce multi-media projects such as website graphics,

animations, home movies and fine art prints. Applied design knowledge within a web-based environment using Adobe Creative

Suite to create personalized websites. Familiar with multiple scripting languages such as html, css, and Adobe Flash Action

Script.

Houston Healthcare, Warner Robins, GA 2002-2004

Nationally Registered Paramedic

Handled frequent advanced life support calls requiring accurate assessment and treatment of patients during dire health

emergencies. Obtained patient records and interpreted data pertaining to the patient’s medical history and then developed the

most acceptable treatment strategy for each individual case.

United States Air Force 1996-2000

Firefighter/Crew Chief

Provided fire protection and suppression during 4 years of active duty in the United States Air Force.

Education/Certifications/Related Experience

Bachelor of Science, Emergency Medical Services Management – George Washington University 2007

Masters in Information Technology, University of Maryland University College Currently Enrolled

Microsoft Excel 2007 Boot Camp, VA Employee Education Services 2013

Microsoft Access 2007 – Basic, Intermediate and Advanced Course, VA Educational Services 2013

Cisco Certification – Cisco Certified Network Associate 2013

Army Civilian Leadership Course, 80hrs, Ft Leavenworth Kansas 2012

Microsoft SharePoint 2010 Foundations Course, 40hrs, Stuttgart 2012

Workforce Development Program, 80hrs, USAG Stuttgart IT Office 2012

DISN Video Services Facilitator Certification Course, 40hrs, Williamsburg, VA 2011

Visual Information Management Course, 80hrs, Defense Information School, Ft. Meade, Maryland 2011

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