Sales Customer Service

Enrique Rios Loyola

** * ****** ** ***, montclair, nj 07042

CEll phone 201-***-**** • E-mail **********@*****.***

Summary of QualificationS

• Five years of management experience

• Extensive knowledge in sales and marketing

• Exceptional customer service/ Adept at building lasting customer relationships

• Strong work ethic/ Excellent interpersonal skills

• Bilingual, Spanish/English

• Proficient in Microsoft Office, Outlook, Concord.

Experience

BUSINESS DEVELOPMENT TERRITORIAL MANAGER

2010/13

Sigue Corp Money Tranfers

• Develop accounts, build regular business and encourage any new business leads.

• Individual marketing efforts to promote financial services to businesses.

• Effective promoting capabilities. Develop strategic client relationships.

• Develop prospect list and execute a targeted sales and marketing plan to generate new business.

• Proactively seek new avenues to find new clients and attract prospective clients.

Account Executive 2007/10

Univision Radio, New York, New York

• Achieved all monthly and quarterly budgets set by sales management for three individual radio

stations

• Represented each radio station through an assigned agency list to assist direct clients and

developed new business prospects

• Developed new business for special events and on-line advertising

• Worked closely with internal departments in order to maximize revenue and exceed budget goals

• Processed all sales orders and promotional requests via company systems in accordance with

procedures

• Personally attended to all promotions involving clients

Senior Client Advisor

2007

First Financial Home Owners, Parsippany, New Jersey

• Developed new leads for the Hispanic market

• Called prospective clients and scheduled information sessions

• Informed prospective clients about mortgage modifications

• Assisted clients with the review of application materials, and submitted paperwork to be processed

by an attorney

Business Owner 2006/07

Piñata Restaurant, Montclair, New Jersey

• Experienced in operations management, sales, budget development, and cost control

• Hired, trained, and supervised kitchen and wait staff consisting of 10 employees

• Managed fiscal responsibilities for each day’s receipts

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• Conducted weekly inventory and coordinated incoming food shipments

• Developed marketing campaign to increase visibility of the restaurant

• Created a unique menu inspired by traditional Mexican cuisine and remodeled venue to enhance

ambiance

• Communicated effectively to develop relationships with customers, vendors, and staff

• Provided exceptional customer service and resolved all customer related problems

• Booked parties and cultural entertainment for weekend customers

Restaurant Manager 2006/05

Viva Mexico Restaurant, Flemington, New Jersey

• Trained and supervised the wait staff consisting of 5 employees

• Resolved food quality and service complaints, ensuring customer satisfaction and repeat business

• Coordinated private parties and negotiated prices for fixed menus

• Planned weekly schedule for wait staff

Product Marketing Manager 2004

Time Life Warner Brothers, Querétaro, Mexico

• Participated in the product branding strategies for new sales initiatives and product launches

• Conducted market investigations and developed a regional sales plan to introduce Time Life

products to the central Mexican market

• Participated in a pilot program to review, critique, provide feedback, and assist in developing

strategies for new customer relations management initiatives

Sales Executive 2004/03

Marquez Industrial Park, Querétaro, Mexico

• Worked with senior management to develop account-specific strategies and promotional materials

for prospective clients

• Conducted sales presentations and tours to attract future investors

• Organized regional sales conferences

Education

MARKETING

Bachelor of Arts in Economic Administration 2004

Valle de México University, Juriquilla Campus, Querétaro, México

• One year English language study in Kingston, Canada at Queens University

References provided upon request

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