Customer Service Sales
Resume:
LESLIE BOYD
**** **** **, ***** ******* OHIO ****7
************@***.***
OBJECTIVE: To obtain a position with a progressive employer who will allow me the
opportunity to utilize my skills and abilities while providing me the chance to grow.
07/2013-Current-Escrow Officer
OMEGA TITLE AGENCY
Working primarily with Fannie Mae other various clients.
Create Hud Settlement Statements according to the New Hud settlement statement
guidelines, for cash and lender transactions. Work and meet Fannie Mae guidelines and
Equator on a regular basis. Regular communication with realtors, brokers, lenders, and
potential buyers on a daily basis. Receive and prepare new files on a daily basis, by
opening, verifying any outstanding water/sewer, taxes, any future assessments on
properties, reviewing sales /purchase contracts, for earnest money, administrative fees if
any, and correct signatures per buyer and seller. Also Point of Sale violations, City of
Cleveland Disclosures, according to the city of which property is in. Provided excellent
customer service by updating realtors, buyers, lenders..etc...etc... on progess of
transactions on a daily basis. Reviewing of title commitments and policies. Preparing and
sending Deeds, Mortgages, Sheriff Deeds, Assignments for recording and updating to
appropriate counties in a timely manner.
03/2010-July 2013 -ESCROW OFFICER
COMMUNITY FIRST TITLE AGENCY/FELTY AND LEMBRIGHT
Work primarily with Freddie Mac and Fannie Mae transactions. Create Hud Settlement
Statements according to the New Hud settlement statement guidelines, for cash and
lender transactions. Work and meet with Freddie Mac and Fannie Mae guidelines on a
regular basis. Regular communication with realtors, brokers, lenders, and potential buyers
on a daily basis. Received and prepared new files on a daily basis, by opening, verifying
any outstanding water/sewer, taxes, any future assessments on properties, reviewing sales
/purchase contracts, for earnest money, administrative fees if any, and correct signatures
per buyer and seller. Also Point of Sale violations, City of Cleveland Disclosures,
according to the city of which property is in. Provided excellent customer service by
updating realtors, buyers, lenders..etc...etc... on progess of transactions on a daily
basis. Also, cut checks and disbursed to appropriate parties and han dled receipts.
Reviewing of title commitments and policies. Preparing and sending Deeds, Mortgages,
Sheriff Deeds, Assignments for recording and updating to appropriate counties in a
timely manner.
ESCROW ASSISTANT 2007-2009
RESOURCE TITLE AGENCY
Regular communication with realtors, brokers, lenders, and potential buyers on a daily
basis. Received and prepared new files on a daily basis, by opening, verifying any
outstanding water/sewer, taxes, any future assesments on properties, reviewing sales
/purchase contracts, for earnest money, administrative fees if any, and correct signatures
per buyer and seller. Also Point of Sale violations, City of Cleveland
Disclosures.. according to the city of which property is in. Worked with FHA, VA,
Conventional financing, also worked exclusively with Foreclosed properties and sheriff
deeds and/or Deeds in Lieu. Worked with different counties, to close transactions per
guidelines, such as Point of Sale Violations, taxes,any water/sewer delinquent balances
and/or final bills, etc. Preparation of Hud Settlement Statements, including any
commission figuarations,tax prorations,interest, earnest money, settlement charges, and
lender fees if applicable. Provided excellent customer service by updating realtors,
buyers, lenders..etc...etc... on progess of transactions on a daily basis. Also, cut checks
and disbursed to appropiate parties and han dled receipts. Reviewing of title
commitments and policies.Preparing and sending Deeds, Mortgages, Sheriff Deeds,
Assisgnments for recording and updating to appropiate counties in a timely manner.
REVIEWER/AUDITOR 2006-2007
US BANK HOME MORTGAGE
Auditing of bond loan files.
Entered loan information into computer system.
Requesting of loan exceptions, and clearing exceptions to fund the loan.
Purchasing of loan files. Monitoring of program lot ending loans.
Conversing on a daily basis, with bank, mortgage companies, regarding status of loan
files and also basic program questions. Balancing number of loans purchased each day,
printing commitments and assignments, Checking loan purchase details, taking collateral
to document custodian for their review. Running wires and moving loans into a shipping
commitment, and Loading loans to a servicing system. Alsochecking on a daily basis for
newly approved bond loans.
FUNDER /LOAN DISBURSEMENT 2005-2006
MORTGAGE INFORMATION SERVICES CLEVELAND, OHIO
Duties included receiving loan files or disbursement.
Conversing on a daily basis with loan officers, escrow officers, brokers, and lenders.
Review and audit Hud 1 to make sure all fees are in balance to be disbursed correctly
with wire /funds received from lender. Cutting checks to lender for fees, to borrower for
any cash out proceeds. Also cut checks to third parties, such as creditors, appraisal
companies, notaries, etc
MORTGAGE FUNDER 2003-2005
NOVASTAR MORTGAGE INC. INDEPENDENCE, OHIO
Duties included conversing on a daily basis with brokers, title companies, account
managers, account executives, and underwriters on the timely funding of whole sale
loans.
Received funding documents for purchase loans, investment properties, or refinance
transactions to review.
Audited collateral loan documents, such as the note, mortgage and assignments for
accuracy. Also reviewed loan documents such as the signed HUD 1, Right to Cancel
document, 1003, title commitments/ policies, hazard and flood insurance information,
and warranty deeds, etc. to ensure all signed and executed correctly to give funding
authorizations to disburse.
Also audited Truth in Lending documents, all itemizations and addendums to. Compared
documents to Final HUD 1 settlement statement to ensure all fees were in state guidelines
according to section 32 analysis, and in compliance.
Requested changes to Hud 1 to match Truth in Lending for funding.
Made calls to verbally verify employment, and also verify hazard and flood insurance
coverage and company rating. Tracked outstanding documents, updated system with
status, followed up with settlement agents to pursue outstanding exceptions and /or
documents.
Had responsibility to send sensitive loan documents to investor in a timely manner after
funding. Traveled to meet and work with brokers and account executives for better
servicing in funding of loans, and advising brokers and best courses to take for faster
funding.
REVIEW/PURCHASING 1999-2003
THE LEADER MORTGAGE COMPANY CLEVELAND, OHIO
Auditing of bond loan files.
Entered loan information into computer system.
Requesting of loan exceptions, and clearing exceptions to fund the loan.
Purchasing of loan files.
Monitoring of program lot ending loans.
Conversing on a daily basis, with bank, mortgage companies, regarding status of loan
files and also basic program questions.
Balancing number of loans purchased each day, printing commitments and assignments,
Checking loan purchase details, taking collateral to document custodian for their review.
Running wires and moving loans into a shipping commitment, and Loading loans to a
servicing system. Also checking on a daily basis for newly approved bond loans.
INSTANT CREDIT OPERATOR 1995-1996
MAY COMPANY STORES LORAIN, OHIO
Received incoming calls from various department stores to complete credit applications.
Inputted personal customer information into computer.
Pulled credit reports from all three major credit bureaus.
Read credit reports and credit scores, and made instant decisions based on credit repots to
sue credit cards to customers.
EDUCATION
Clear View High School Lorain, Ohio 1991-1995
Sawyer College of Business 1998-1999
SKILLS
•Detail -oriented
•Team player
•Loyal
•Dependable
•Ability to handle high stress environments
•Thinking Ability
•Computer Literate
•Customer Service
•Strong/Excellent communication
•Ability to solve problems and multi task
•Proficient in computer window based programs /excellent navigational skills
•Ability to work independently and with minimal supervision
*References available upon request.
Contact this candidate