Sales Administrative Assistant
Resume:
Lela Walker
**** ****** ****** **., *** Vegas, NV 89145
*********@*****.***
Objective To obtain an interesting position with a growing company where I may utilize my skills
and experience.
Skills Excellent Organizational Skills
Telephone Answering
Strong Customer Relations Skills
Word Processing and Typing
Computer Proficiency
High level of attention to detail and accuracy
Data Entry
Clerical expertise (typing, filing, creating reports, etc.)
High Volume Call Center (inbound,
Bachelor of Science in Psychology
outbound)
Computer: Microsoft Office Word, Excel, PowerPoint, Access Goldmine
Administrative Assistant
Experience 9/2012 to 1/2013
Department of Health Service Regulation (Contract through Randstad),
Raleigh, NC
Processed renewal licenses for residential and day treatment facili ties
Processed incoming and outgoing mail
Identified and researched outstanding penalties for facilities
Answered inquires from various treatment facility providers
regarding the license renewal process.
Entered any changes that needed made to the providers records into
various databases
Receptionist 6/2012 to 8/2012
Kindred Transitional Care and Rehab (Contract through Randstad),
Raleigh, NC
Operated telephone switchboard to answer, screen and forward calls;
provided information, and took messages
Received payment and recorded receipts for services.
Greeted persons entering establishment, determined nature and
purpose of visit, and directed or escorted them to specific
destinations.
Transmitted information or documents to customers, using
computer, mail, or facsimile machine.
Provided information about establishment, such as location of
departments or offices, employees within the organization, or
services provided.
Kept a current record of staff members' whereabouts and availability.
Collected, sorted, distributed and prepared mail, messages and
courier deliveries.
Dislocated Worker Support Representative (Call Center) 9/2008 to 3/2011
ConnectInc., Battleboro, NC
Informed Dislocated Workers of possible eligibility for Trade
Adjustment Assistance (TAA) benefits
Identified need for social services and made referrals to various
agencies and community resources available
Located work opportunities for Dislocated Workers.
Counseled Dislocated Workers in matters such as vocational choices,
job readiness, job retention skills and behaviors
Ensure all clients' needs are met by consistently following up on
clients regarding their employment status and offering assistance
with job searching
Helped clients apply for Food and Nutrition Services, Medicaid,
Crisis Intervention Program, and Prescription assistance with the
Dept. Of Soc. Serv.
Trained and mentored new staff on company software and office
procedures
Office Assistant 5/2006 to 8/2008
Regina Griffin Realty, Rocky Mount, NC
Responsible for providing direct administrative support to the
president of the organization
Performed tasks of planning and organizing meetings, appointments
and special events
Handled the tasks of maintaining files, project lists, calendars and
database
Maintained records concerned with the sale, and management of real
estate.
Typed copies of listings of real estate rentals and sales for
distribution to trade publications
Opened, sorted, and distributed mail.
Submitted photographs and descriptions of property to newspaper s
for publication.
Maintained log of sales and commissions received by sales agent.
Education Bachelor of Sciences Degree in Psychology 2008
E lizab eth City State University, E lizabeth City, NC
References Furnished on request.
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