Customer Service Representative
Resume:
225-***-****•*************@*****.***
Amanda Gage
**** **** ******, ***** *****, La, 225-***-****, Amandagage2252yahoo.com
Amanda Gage
Objective
To seek a job where my background and skills will be beneficial to company, while seeking potential career
growth
Experience
08/2013-Current
Check into Cash Baton Rouge, La
Customer Service Representative
Cash checks, payday advances, money orders and title loans
Courtesy call each customers to inform of payment due date
Bank runs each morning and closing
Collected customers payments who were delinquent
03/2013-05/2013
Louisiana Department Of Revenue Baton Rouge, La
Document Prep
Insured all taxpayer information were properly filled out
Sorted and prepped taxes to be scanned and processed
Opened all mail and ensure it made it to the proper department
07/2012-03/2013
Electronic Arts Baton rouge, La
QA Tester
Inspecting EA products for bugs and glitches
Ensured all products meet standard testing before being released to the public
Reported glitches and bugs to developers
10/2011-01/2012
West at Home Baton Rouge, La
Customer Service Representative
Obtaining, entering, and verifying customer information
Answering customer questions and resolving issues
Explaining sales features offering additional products and services
225-***-****•*************@*****.***
Amanda Gage
12/2006-12/2007
West Corporation Baton Rouge, La
Customer Service Representative
Provided a positive customer experience by handling a constant inbound-call volume in an effort to sell
products and services and retain customer satisfaction within the client guidelines purchasing
Assessing customer needs or concerns to recommend appropriate solutions based on discovered needs,
while seeking sale opportunities
Help customers find products and tracking numbers
06/2005-11/2006
Convergys’s Baton Rouge, La
Customer Service Representative
Proposed different products and services based on customers account history to help minimize their
monthly bill
Help new customers with purchasing a device or starting up a new service
Assisted with technical support;
07/2004-05/2005
The Center, Inc. Baton Rouge, La
Clerical Aide
Greeted visitors and patients daily
Created employee handbooks, memos, letters and business cards
Filing, copying, and faxing
Education
2001-2005
Scotlandville Magnet High Baton Rouge, La
2009-2010 Baton Rouge Community College Baton Rouge,
La
2010-2011 Louisiana State University Baton Rouge, La
References
Waylon Broussard Abbeviille, La 337-***-****
Consuella Harris Baton Rouge, La 225-***-****
Danyea Adams New Orleans, La 504-***-****
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