Service Manager
Resume:
David Hacker, Jr.
Comstock Park, MI 49321
616-***-**** cell 616-***-**** home
*********@*****.***
Weller Truck Parts, LLC 2011 current
Grand Rapids, MI
Facility Maintenance Manager/Safety Department
1. Manage three departments with eight direct reports
2. Oversee all vehicle maintenance for the entire facility, including purchasing equipment
3. Approve capital equipment purchases and major project expenses
4. Interact with service vendors and building contractors pertaining to the new building construction
5. Implemented the Preventative Maintenance Schedule program
6. Rolled out and trained all production departments and facilities on the Maintenance Scheduling Dashboard
7. Appointed as Safety Manager to ensure compliance to MIOSHA standards; implemented the Alternative Work
Program and Safety Dashboard
8. Work with and interact with MIOSHA abatement issues and investigate all workplace accidents
9. Manage all workman compensation claims, including interacting with insurance companies
10. Work cross functionally with IT, Shipping/Receiving, Operations on projects to create efficiencies within the
company
11. Involved in multiple LEAN project initiatives; currently managing the 5S program for all production areas
12. Communicate continuously with the company owners to keep them informed on project statuses
Dayton Freight Lines, Inc. 1998 2011
Service Center Manager, Jackson, MI
13. Directed and oversaw two supervisors, 20 drivers, dispatch operations, dock workers, sales and office
support staff.
14. Responsible for organizing, staffing, enforcing and accomplishing all service center activities within
established budget guidelines.
15. Analyzed revenue statistics, identified sales opportunities and worked closely with Director of Sales/Marketing
in developing client solutions.
16. Responsible for the development of sales personnel and local marketing plans to effectively maintain the
quality and quantity of revenue necessary to achieve and sustain service center profitability, as well as for
future growth objectives.
17. Worked closely with Line Coordinator in the planning and implementation of line haul schedules to ensure
consistent attainment of on time service performance.
18. Evaluated all service center claims to determine corrective actions required for loss prevention plans.
1. Maintained understanding and application of company safety practices including DOT, EPA, ICC and OSHA
rules and regulations.
2. Coordinated and facilitated company and service center sponsored TQM continuous improvement processes.
3. Used P&L reports to evaluate the profitability of the service center and make adjustments to meet company
goals.
Operations Supervisor, Grand Rapids, MI
1. Supervised 10 dock workers, over 30 P&D drivers and 12 Line haul drivers
2. Planned, scheduled, coordinated and implemented methods and procedures for the most efficient and
economical routing and movement of freight.
3. Prepared and compiled daily, weekly, monthly production and service records and measured conformance to
standards.
4. Observed, inspected and measured proficiencies in service center personnel to determine changes in work
practices and/or procedures necessary to improve overall service center operations.
5. Reviewed logs and reports to establish scheduling, production and administrative support.
6. Assigned and scheduled drivers for freight pickup as well as negotiated/coordinated pickup times with
customers.
7. Coordinated assignment and scheduling of dock personnel.
8. Analyzed freight flow for full trailer capacity utilizing local city and/or break bulk tonnage planning reports to
maximize laden load average and full cube utilization in an error free manner as well as within established
service center budget guidelines.
9. Coordinated all service center maintenance to include the facility, trucks and trailers.
10. Filled in at dispatch as needed.
11. Highly rated company Operations Supervisor in the 2009 and 2010 Climate Surveys.
Education
Grand Rapids Community College 1994 1997
Law Enforcement AA Program
Skills
Leadership Training with over ten years supervisory/management experience
Experience with T.E.A.M objectives system and P&L statements
Proven track record for hiring, training/mentoring and retaining high quality personnel
CDL holder
AS 400
MS Office
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