SWAGATA MUKHERJEE

Mobile: +1-226-***-****, E-Mail: acallw@r.postjobfree.com

*** ***** ****** *****, ********* N2H2H9, Ontario, Canada

PROFILE SUMMARY

. A dynamic professional with nearly 7+ years of

functional experience in consulting, Operation

management, process & Systems.

. Skilled in managing teams to work in sync with the

corporate set parameters & motivating them for

achieving business and individual goals.

. Proficient in supervising & controlling the operation

related processes, services and providing valuable

solutions for the same.

CORE COMPETENCIES

. Creating and sustaining a dynamic environment that

fosters the development opportunities and motivates

high performance amongst the team members.

. Visualize and analyze data to discover patterns and trends for

Marketing management & operations.

. Conducting demand forecasting and managing the

Process Flow, Handling team to ensure timely

deliveries to the customers.

. Recruiting, mentoring, training and development of

the field functionaries to ensure the development and

operational efficiency.

. Performing competitor consulting & competency mapping

for keeping abreast of market trends and competitor

moves to achieve market share.

. Monitoring and continually improving standards of performance and

quality within the operation.

. Conducting operations based trade campaign management

& operation quality consulting for sales and

marketing Team.

EDUCATION

. POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT

in 2009

BALAJI INSTITUTE OF MANAGEMENT STUDIES, Pune (INDIA)

. POST GRADUATE DIPLOMA IN COMPUTER APPLICATION

in 2007

RCE Allahabad Centre

. BACHELOR OF COMPUTER APPLICATION

in 2005

Allahabad Agricultural Institute (Deemed University)

SIGNIFICANT ACCOMPLISHMENTS

. Extra Miles Achievement Award in UNINOR for best

performance in the year 2010 and 2011.

. Won VODAFONE Superstar Award in Feb 2008 .

. Received recognition & certification for GSM

fundamental conducted by Nokia Siemens Network, India

WORK EXPERIENCE

Since Oct'2013 with Kitchener-Waterloo Art Gallery (KW AG) as Volunteer

ROLE:

. Helping as freelance Photographer for various Gallery

functions & Programs.

. Event support in Gallery's exhibitions and programs.

Assisting staff and co-ordinator during special

events.

. Helping in Administrative support & operation

coordination's during long and special events.

. Helping in preparing art materials for various

events, courses, and activities run by the gallery.

Aug'09 -Jan'2013 with UNINOR (Telenor India) as DEPUTY MANAGER

ROLE:

. Responsible for GIS Consulting, Business Planning &

operation alignment.

. Coordinated project lifecycle by setting deadlines,

assigning tasks, and monitoring progress, including

performance reports, and user feedback.

. Managing a large distributive network and providing

consultation for better integration model.

. Optimizing Sales distribution-marketing hierarchy /

boundaries based on cluster approach.

. Conducting Area cluster KPI analysis, cluster and sub

cluster demarcation based on performance benchmarking

with business parameters.

. Planning and efficient management of a large distributive network and

providing solutions.

. Managing Network team to ensure timely and cost-

effective development of Process, systems and

services that support business objectives.

Mar'08 - Aug'09 with AIRCEL LTD. (Dishnet Wireless Company.) INDIA as

SENIOR EXECUTIVE

ROLE:

. Establishing operational consulting and work plans;

liaise with sales and marketing managers to maximize

synergy among departments.

. Encouraging, identifying and developing best practice

strategy. Creating, managing and analysing

performance data and other information among the

teams.

. Managing and coordinating third-party vendors. Bridge

gaps between internal staff and external parties.

. Mentoring and supervising Distribution

project/product managers.

. Evaluated geographic areas / demographics for

targeting point of sales, huge customer penetration,

high usage areas and distribution territories to

improve network coverage & services.

Apr'06 - Mar'08 with VODAFONE ESSAR DIGILINK Ltd INDIA. As OFFICER

ROLE:

. Formulating strategic plans through integration with existing business

systems, business workflows and existing solution.

. Building and maintaining strong and effective relationships between

Network team and Distribution Channels.

. Managing Electronic Recharge System for Vodafone UP-East. Creating,

managing and analyzing performance data and other information.

. Managing SMS-based corporate in house service"Vodafone Sms@ work".

. Working closely with the Financial Manager, Facilities Manager, IT

Manager & HR department.

PROFESSIONAL PROJECT

Title: CRYSTAL (Uninor Enterprise Project Management & Business

Analytics System)

Role:

Selected as a core member for the project to increase usability of Crystal

Application Phase I, II & III to focus on few parameters to set things and

expectations right. Interacted with IT / Development / Sales & Marketing

Team for various KPI depictions and distribution requirement parameters/

graphical information/analysis patterns.

The key features entailed:

. Enabling business teams to have integrated view of

Channel & coverage information.

. Providing insights to the team to identify

opportunities to optimize channel spread /

distribution

. Cyrstal-1 is your window to all POS locations use the

system to look up POS locations on Google Earth (it

is a 3D Mapping Tool)

. Analyzing the sales made by POS, or by Distributor,

or by territory or by zone (KML is a file format used

to display geographic data on map)

. Every POS location has a latitude and longitude to

identify its precise location on a map (A KML file is

used by Crystal-1 to put together place marks of all

POS locations)

TECHNICAL EXPERTISE

Telecommunication Applications : Seibel-CRM, Electronic Recharge Top-

up System, Channel Sales Management

System, Vodafone SMS @work, Distribution

Management System, Handheld billing Device

(HHD), etc.

GIS applications : Map Info Professional, Google

Earth, Google Maps

Vendor Management : Nokia, Ericsson, Wipro,

Huawei, ZTE, MapInfo, Toshniwals, etc.

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