Tia J. Spence-Gigger

C: 502-***-****

H: 502-***-****

acall1@r.postjobfree.com

**** ***** ***., **********, ** 40211

TECHNOLOGY PROFESSIONAL

Technology professional offering over 15 years of experience encompassing roles including Technical Support

analyst, Field Systems Analyst, Process Analyst, Database Analyst, Technical Writer, Business Analyst, and other

contract roles. I possess a rare blend of analytical skill, technological acumen, and management/leadership

capabilities: Strong Organizational Skills, Training & Development Skills, Analytical Skills, Knowledge of SDLC

and PM Life Cycle.

Professional Highlights

University of Louisville – School of Medicine, Louisville, KY 2010 – 2013

Office of the Executive Vice President for Health Affairs

Database Analyst

As part of the Strategic Initiatives team, facilitated the implementation and maintenance of a Financial Reporting and Analysis application.

Responsibilities:

• Gather requirements, develop goals & objectives, and scope

• Review, document, and evaluate processes for updates and/or changes

• Created plans for cross functional project plans (parallel goals/avoiding duplication)

• Development of Standard and AdHOC Reporting (SQL, Excel, ACCESS)

• Collaborate with users & SME’s to develop best practices

• Coordinate and facilitate training and support (classroom, OTP, Web Meeting)

• Developed training curriculum and policies & procedures

• Issue resolution regarding data, reporting, and/or process management

Accomplishments:

• Developed long, mid, and short term goals for system use and adaptation

• Developed restructuring plan in order to correct issues with data processing

Washington University in St. Louis, St. Louis, MO 2007 – 2010

Office of Graduate Medical Education (GME)

Data Management Coordinator

Technical point of contact, as well as, provided ongoing training and support to the Office for the Associate Dean, and members of the GME Consortium and analysis of statistical information.

Responsibilities:

• Project lead on resident/fellow tracking application implementation

• Analyzed data exported into MS Excel from tracking system for trends and anomalies

• Identified training, knowledge transfer, and other educational opportunities Facilitated end user training (via several platforms: OTP, Classroom, Web Meeting)

• Developed documentation, training, and certification materials for end users

• Wrote policies and instructional procedure manual

• Updated and maintained GME web site (HTML, CSS)

Accomplishments:

• Developed quarterly review standards for auditing purposes

• Developed policies & procedures based on defined scope of system use

CPI Corporation, St. Louis, MO 2003 – 2006

Process Analyst

Performed preventive maintenance on the systems of Sears Portrait Studios, including researching and resolution of data transmission and upload issues, and Patch distribution (via Altiris and manually).

• Data retrieval and posting for analysis and processing, or upon general request

• Created procedural documentation for preventive maintenance and repair procedures

• Reported trends and analysis of issues related to seasonal hardware/software updates

Panera, LLC, St. Louis, MO 1999 – 2002

Field Systems Analyst/Coordinator

Provided support to all corporate bakery-cafés for Panera Bread (or St. Louis Bread Company) as well as technical assistance to the various franchise technology groups across the country.

Responsibilities:

• Performed data retrieval, repair, and analysis.

• Researched file creation and upload issues regarding the Sears Photos website.

• Staged and configured outgoing hard drives.

• Reported trends and analysis of issues related to hardware/software updates.

• Escalation point for off-site help desk and corporate Field System Analysts.

• Trained, evaluated, and mentored new analysts & team members

• Participated in the interviewing process of new analysts

• Tracked on-call schedule and monitored volume.

Accomplishments:

• Authored & published Help Desk Manual & procedural documentation.

• Developed and published Help Desk Troubleshooting Website.

• Developed & published MS Access ticket tracking database.

Education

Bachelor of Arts in Organizational Management, Ashford University

Technical skills

Advanced skills with Excel, Access (SQL), proficient with the Adobe suite of products, MS Word, Project, Visio, and PowerPoint

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