Customer Service Project Manager

Hernani T. Badiola (Nani)

**** *** *** ****#*, San Diego CA 92103

858-***-**** **************@********.***

Resume of Qualifications and Skills

An extremely talented and solution-driven business executive having over 4

years of working experience in a family business through change, startup,

turnaround, revitalization and accelerated growth.

Reliable and responsible professional providing excellent leadership and

customer service support.

Excellent organizational skills, superior memory for details and strong

work ethic, disciplined and self-starter. Competent "people person", with

bilingual Filipino-English skills and conversational Spanish.

10/2008-Present Project Manager

Hawaiian Blends, LLC, Oceanside, CA

*Monitor all facets of daily operations which included customer

cultivation, sales and marketing, risk management, staff management and

recruitment, cost and budget management, investment management, non-

proprietary product development, contract negotiations and infrastructure

development.

*Business Development

.Built up financial backbone with company infrastructure and client base so

as to assure a faultless connection into other operations which includes

sales and marketing, product development, and supply chain.

.Implementation of a realistic and comprehensive long and short term

business plans, and offering a vital leadership in finding business

gaps/needs with development of cost effective plans to close and address

gaps.

*Marketing & Sales

.Creation of product presentations with defined retail presence.

.Cooperated regularly with franchisor and suppliers so as to assure that

the products produced are shown where what the market and retailer

demanded.

.Interaction and negotiation of contracts strategically with suppliers to

increase product exposure and influence display and shelf allocation.

*Team Building / Leadership

.Appointment, training and creation of vital team chargeable for product

preparation, marketing and customer service.

.Motivated and encouraged staff for creation of recognition and incentive

programs, with constant communication.

.Creation of good featured team through implementation of training and

mentorship in leadership, with job-embedded professional development

programs, so as to adhere to ongoing accountability.

05/2002-10/2008 Materials Manager

LMI Aerospace, Vista, CA

*Resident expert for customer service status. Manages short flow impacts

and other key issues that impact delivery and customer service. Excellent

comprehensive understanding of the business software as it pertains to

customer service and ability to identify and eliminate waste. Assist

Program Management in areas of contracts and customer issues.

*Maintain and improve existing inventory control system and related

processes within the applicable policies of the corporation and Sarbanes-

Oxley.

*Implement and expand the use of ERP system, while reducing unnecessary

paperwork and manual procedures.

*Streamline and make more efficient inventory control processes to

minimize/ eliminate inventory discrepancies.

*Monitor and control factory inventory levels, including raw materials and

finished goods.

*Develop and implement production and procurement policies that meet both

the needs of the Customer and financial objectives of the facility

*Track inventory transactions with respect to raw material and finished

goods to identify errors.

*Work constructively with the other major functions within the factory

(value streams, assembly, quality assurance, administration and HR) to meet

delivery requirements.

*Work productively with external customers to resolve both technical and

commercial questions or problems that arise throughout the supply chain.

*Improve factory performance in the areas of on-time delivery,

profitability and quality ratings.

*Maintain issues related to facilities, i.e. roof leaks, remodels, etc.

*Develop and implement strategies to manage departmental materials

management operations by initiating reviews of Material Management internal

and external processes, identifying problem areas and establishing action

plans for improvement; directing reviews of inventory levels to ensure

maximum ability to meet customer needs and reduce inventory costs; ensuring

the transfer of refurbished Reclamation items into inventory system

*Contribute to team effort by leading intra-departmental teams in review of

processes to improve materials management functions; proactively seeking

customer requirements and comments on quality of service; advocate for

improving the effectiveness and efficiency of the materials management

process.

*Supervise Customer Service Representatives, S&R, Finished Goods personnel,

OSP/MRO and company Drivers. In all actions support Quality Policy, Mission

Statement and other procedures by supporting the commitment to total

customer satisfaction, quality products and services, lean processes,

continuous improvement, on-time delivery, safety, teaming, individual

accountability and respect for people.

09/2001 - 12/2002

Holistic Practitioner

Body Mind Massage and Holistic, San Diego, California

*Assist with the coordination of booking massage therapists. Coordinate an

efficient routine for having therapists available for events and /or

services. Coordinate therapists' schedules, supplies, and other essentials

for outcall events (i.e. chair massage, outcall massage, etc.).

*Provide professional administrative duties in the clinic.

*Realized potential of the Internet as a marketing tool and initiated web

site development. Assisted in conceptualizing site purpose, designed and

navigated structure, hand-coded HTML and developed content.

*Actively involved in advertising campaigns, by developing professional-

looking promotional materials using adobe PhotoShop and illustrator, which

saved money on outsourcing fees.

*Provide a personalized, sincere, caring, nurturing and professional

service for each client.

*Provide focused and excellent customer service leaving the client with a

rewarding and positive experience beyond their initial expectation.

02/1998 - 08/2001

Laboratory Technician/Chemist

Toppan Electronics Inc., San Diego, California

*Performed daily phone interactions with customer and vendor queries.

Coordinated daily operations and handled office tasks such as

correspondence, shipping, file management and database administration.

Maintained computer equipment and trained other office staff on software

and hardware. Assisted with documentation for quality assurance and

corresponded with suppliers and engineers. Worked independently to

determine methods and procedures for new assignments.

*Provided support during a time of organizational restructuring.

Championed the implementation of a fully network and automated production

and chemical related departments. Assisted engineers in evaluating

systems, negotiated terms with vendors, assisted with installation and

provided on going systems support.

*Conducted chemical analyses by qualitative and quantitative methods in

accordance with ISO standards.

*Performed micro section techniques in support for quality assurance

verification of configuration sheets with actual readings and defect

identification per IPC standards.

*Compiled and analyzed test information to determine operating efficiency

of process equipments and to diagnose malfunctions. Adjusted formulas and

process based on test results.

*Prepared test solutions, compounds, and reagents for use by other

laboratory personnel in conducting tests.

10/1996 - 01/1999

Administrative Assistant

Phillips National Inc., San Diego, California

*Handled large volume of routine office work, which include evaluation and

documentations of new and existing files.

*Executed supervisory tasks associated with technical staff to ensure that

quality jobs were met on deadline based on government specifications.

*Provided administrative support to the project manager, supervisors and

staff.

*Gained significant experience in processing government job orders,

performing data entry to update government inputs. Handled

clienteles/residents/workers and government calls.

*Provided managerial support in generating a positive attitude, flexibility

and team building approach in a healthy and stress free work environment.

*Created an efficient filing system, coordinated wide range of logistics

for office functions: supervised repairs of office, performed minor repairs

& maintenance, researched sources/selected new office equipment, ordered

supplies.

03/1994 - 10/1996 Wet Process

Controller/Laboratory Technician/QA Inspector

Lenthor Engineering Inc., Milpitas, California

*Directed and oversaw all quality assurance inspections including first

article, in-process, inner layer, plated thru hole, two sided/multi

layer/back lane/surface mount, Liquid Photo-imageable Solder mask (LPI),

Hot Air Solder mask over base copper, cross section and wet mask.

*Controlled troubleshooting techniques and corrective actions. Monitored

final inspection lay outs through shipping of finished products.

*Prepared and maintained associated documentations and reports including

cross-section, chemical analyses, inspection criteria, customer

certifications/records, discrepant material, corrective actions and return

material authorizations, managed process procedures and records, updated

quality manual and documented periodic quality audits.

*Supervised cross-sectional test functions. Monitored the use and set-up

of stereo-zoom Bausch & Lomb microscopes.

*Ensured the right preparation of plating baths and replenishment of

chemicals thru computational analysis and titration. Maintained the

concentration level of each tank/bath by quantitative/qualitative analysis

and Spectra-photometry. Troubleshoot failing plating chemical baths to

assure good quality of end products.

Technical Skills:

Operating Systems: Windows NT Server/Workstations, Windows 2000

Server/Workstation, Windows 95, Windows 98, Windows XP and Windows Vista.

Tools: MS Developers Studio -Remote Desktop Connection, VPN Client,

Microsoft Visual Basic.

Application Software: MS Office Suite (Excel, Access, Project, PowerPoint,

Outlook, Word), Crystal Report Writer, Oracle Database, Mas90, Terminal

Server, Photoshop, Adobe, Citrix and Quickbooks.

Education:

Far Eastern University, Philippines, Bachelor of Science in Chemistry

Body Mind College, Holistic Health Practitioner

20TH Philippine Society for Microbiology, Seminars/Training Programs

Annual Convention and 2nd Asia Pacific Biotechnology Congress

Datamex Computer School- Computer Trainer's Training Course.

Franklin Covey Great Leaders, Great Teams

APICS member

Barista Level II certified.

Franchise Operator.

**EXCELLENT PERSONAL AND PROFESSIONAL REFERENCES PROVIDED UPON REQUEST**

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