Customer Service Manager

Murk T. Thomas

**** * ***** *** *** #*** Grand Prairie, TX 75050 214-***-****

*************@*****.***

OBJECTIVE

An experienced professional seeking a position that will allow me to work in a challenging and rewarding environment with the

opportunity for advancement. I hope to expand my knowledge in networking, technology and customer service as I continue my

growth in the IT profession.

EDUCATION

General Studies Southwestern Christian College August 2006-May 2008

Information Technology Support LAS Dallas 2013- Present

Courses include - A+, Network +, CNNA, CWNA, CNNA Security, Linux +

SKILLS

● Microsoft Office- Word, Excel, PowerPoint

● Great verbal and written communication skills

● Proficient inventory control hardware

● Fast learner

● Open minded, flexible and willing to try new things

● Excellent interpersonal skills - able to get along with co-workers and accept supervision

WORK HISTORY

Team Member March 2012-Present

Aldi, Dallas, TX

● Responsible for maintaining the upkeep of the store

● Cashiering duties

● Help customers throughout the store

● Make sure the product is fully stocked at all times

Assistant Manager July 2008-January 2012

International Suit Warehouse, Mesquite, TX

● Responsible for the general operations of the store

● Managed a team of 4-5 employees and delegated responsibilities according to individual strengths

● Controlled inventory by collecting data and inputting information into store’s computer network

● Provided exceptional customer service by giving personal greetings, fashion consulting, and monitoring the climate and culture

of the store

● Resolved patient complaints and counseled employees on work related issues

● Developed marketing and merchandising strategies

Mentor February 2008-July 2008

Upward Bound, Terrell, TX

● Led team building exercises and activities for students

● Motivated students to perform high in school and assisted students with setting goals

● Promoted a better understanding of the college experience and offered strategies on how to be successful in college

● Maintained a positive, open relationship with mentee and developed communication skills

Inventory Associate August 2007-February 2008

WIS Inventory, Richardson, TX

● Implemented a strategic numerical system to monitor inventory in a fast paced environment

● Communicated information on collected data to team and superiors

Murk T. Thomas

1450 N State Hwy 360 #326 Grand Prairie, TX 75050 214-***-****

*************@*****.***

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