Customer Service Six Sigma

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SUMMARY

Seasoned Contracting Professional with 11+ years of contract

administration, management, and legal expertise obtained from positions in

Federal and State government and corporate contracting, legal, and teaching

positions. Multi-faceted, proficient professional with FAR, DFARS, ITAR,

cost-pricing research, development, and review knowledge and expertise.

Complex supervisory, legal, contracting, and business expertise as well as

computer proficient. Diversified skill set covering legal research and

writing, client relations, management, policy evaluation, drafting, and

policy development, communication, project management, risk evaluation,

lean six sigma, customer service and management, and cradle to grave

contracting.

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CONTRACT WORK EXPERIENCE

Northrop Grumman 7/2013- Present

Technical Services, Business Management Office

Ft Irwin, CA

Full Time (Temporary)

* Assist with Business Management (Financial and Contractual) of Large

Dollar ($37M annually) Logistics Support Services Contract;

* Administratively manage business and contracts sectors to include:

* Drafting and disseminating contract memoranda, contract modifications,

contract financial briefs, etc;

* Maintain all contractual documentation to include memoranda and

modifications

* Complete procurement purchases using iBuy system

* Ensure financial requirements to include payroll, travel using SAP/GUI

and Concur systems

Mission Installation and Contracting Command 8/2009-

6/2013

Ft Irwin, CA

Contracts Specialist

Full Time

* Managed Large Dollar cost-plus-award-fee and cost-plus-fixed fee

contracts for Installation Support Services totaling more than $30M

annually;

* Conducted cradle to grave contracting requirements, pursuant to FAR,

DFARS, ITAR, Federal, State, and Government regulations;

* Drafted and managed contract modifications, monitored and inspected

payment vouchers, ensured adequate contract pricing for each contract

action (evaluated cost proposals/Independent Government Estimates);

* Spearheaded Lean Six Sigma Process for development of policy and

process improvement for Contract Administration, Post-Award Process-

Processing times improved 25%;

* Developed Contract Template for modifications that worked directly

with Six Sigma Process for process improvement and contracting

drafting times;

* Managed and controlled Contracting Officer Representatives and

assisted with ensuring proper compliance with contract actions;

* Negotiated contract pricing, terms, and requirements, drafting and

preparing all documents and ensuring fair and reasonable pricing to

include Pre and Post Negotiation Memorandums, developing negotiation

position and conducting negotiations;

* Performed market research and draft discussions and findings,

justifications and approvals, and market research reports;

* Researched and performed price analysis and market research to ensure

fair and reasonable pricing when reviewing contractor's technical and

price proposals; drafted market research report and price analysis and

findings document for award;

* Performed Acting Team Lead duties;

* Conducted lectures and training in contracting matters and related

topics for co-workers and clients

* Proficient in using SAM, GSA Advantage, EDA, MyInvoice, GFEBs

(contracting perspective), Wide Area Work Flow (WAWF) and all

requirements ensuring payment for requirement

Georgia Department of Community Health 1/2007 - 7/2009

Atlanta, GA

Lead Contracts Manager, Supervisor

Full Time

* Supervisor: Supervised four direct reports and six staff overall

providing performance feedback and performance ratings; provided

training, direction, and guidance in support of specific work

functions as well as contract requirements

* Oversaw, directed, and managed the overall cycle of contracts,

amendments, renewals, and terminations through the establishment of

time frames and tracking mechanisms;

* Complied with applicable federal and state laws, rules and

regulations, and departmental policies and procedures;

* Developed, updated, and maintained Contract Administration policies

and procedures including all systems used to sustain and track each

contract, amendment, memoranda, and/or renewal that the Section was

responsible for and/or had executed;

* Served as the critical liaison between Department Leadership and the

Contracts Administration staff;

* Reviewed and ensured the overall correctness and effectiveness of all

contracts for the DCH function

* Reviewed and ensured performance based contracts with the proper

insurance and assurance mechanisms, i.e. Performance Measures,

Liquidated Damages, where required;

* Trainer: Created, developed, and implemented internal and external

training on the contracts process- how it works, overall development,

and refresher training

Tessada & Associates (Corporate Contractor) 7/2006 -

12/2006

Atlanta, GA

Acquisition Logistics Specialist II

Full Time

* Developed acquisition and negotiation strategies;

* Prepared solicitation documents;

* Provided source selection support;

* Prepared and provided cost and price analysis reports and support;

* Monitored contractor compliance with the contract;

* Resolved contract problems in support of the Contracting Officer;

* Assisted with procurement policy development

Dobbins ARB, GA 7/2005 - 7/2006

Atlanta, GA

Contract Specialist, 1102 Series

Full Time

* Responsible for complete procurement contracting process from cradle

to grave- receipt of purchase request, pre-solicitation/solicitation,

pricing research and analysis, cost and price analysis, negotiation,

contract award, administration, documentation, communication, review,

obligation and de-obligation, close outs, and various other

requirements. Review and evaluate procurement packages, including

specifications and performance of work statements; determine

appropriate sources and establishes source lists ensuring compliance;

ensure all laws are followed in preparation of solicitation and

contractual documents, provides complete contract award with

supporting documentation; reviews all contracts with problem solving

where needed; makes timely, cost-effective recommendations; applies

all laws and regulations without error; develops clear audit trail;

communicates clearly, concisely, and precisely both verbally and in

writing.;

* Awarded various types of contracts to include blanket purchase

agreements, requirements, indefinite quantity-indefinite delivery,

small purchase, sole source requirements from "cradle to grave" to

provide efficient and effective administration of contracts for

supplies, equipment, and services to support customer missions to

include CPARS reporting;

* Negotiated proposals and executed modifications, communicated with all

responsible parties, distributed contracts and modifications, followed

up to ensure that contract is completed, and closed-out contracts;

LEGAL WORK EXPERIENCE

United States Air Force Reserves 8/2004 -

10/2008

Warner Robins AFB, GA/Arnold Air Base, TN

Assistant Staff Judge Advocate (JAG), Supervisory

IMA Reservist (Part-Time)

* Served as Contract Law Attorney, Civil Law Attorney, Legal Assistance

Attorney and Military Justice Attorney

o Researched and drafted Legal Opinions for breach of contract,

contract default, bid protests, and various other contractual

issues

o Drafted policies and procedures for Military Justice, Claims,

and Environment Law Sections pursuant to state and local

government as it related to Federal Jurisdiction

o Determined the federal (base legal right) as well as federal

military employees' rights in regard to various issues ranging

from environmental, freedom of speech and expression, education,

housing

o Advised military members, dependants, and retirees on various

issues from wills, trusts, and estates, family law issues,

consumer law, debtor/creditor law, contracts, torts, interstate

child support, landlord/tenant, taxes, fraud, immigration,

identity theft, and a variety of other issues as they presented

themselves. Provided guidance, wills, and powers of attorneys to

deploying members.

o Served as Article 15 officer (judge), declaring sentencing

requirements for military members

United States Air Force Active Duty 10/2001 -

7/2004

San Antonio, TX

Assistant Staff Judge Advocate (JAG), Supervisory

Full Time

* Served as Trial Attorney, Claims Division Officer, Legal Assistance

and Contracts Attorney, and Tax Attorney

o Successfully Completed (Won) more than 15 court-martials and

court proceedings. Argued before members, judges, and

magistrates in contested court-martials, pre-trial confinement

hearings, magistrate court hearings, traffic court, and various

court hearings. Interviewed clients and witnesses, conducted

discovery, drafted and argued pre-trial and post-trial motions,

conducted voir dire of members, examined lay witnesses, examined

and qualified expert witnesses, introduced documentary and

physical evidence..

o Supervised and managed the base claims division and its military

and civilian staff; team consisted of five military and five

civilian staff. Maintained distribution and review of all work

products for each team member, provided training and guidance on

work product as well as customer service processes. Provided

feedback, performance ratings, and assisted employees with

managing career and work progress. Responsible for approving

training and ensuring staff members received and met all

training goals.

o Assisted over 2,000 legal assistant clients by providing advice

in various areas of law. Prepared wills, powers of attorney,

affidavits of heirship, and various other legal documents.

o Managed over 130 tax representatives and volunteers for the

government's Volunteer Income Tax Association program, which is

sponsored by the Internal Revenue Service. Program saved

military taxpayers over 2.3 million dollars in consecutive years

and over $230,000.00 in tax preparation fees. Program provided

tax assistance to over 3,500 military members in consecutive

years.

PROFESSOR/INSTRUCTOR WORK EXPERIENCE

University of Maryland University College (UMUC) 01/2012-

Present

Online Mentor/Facilitator- Graduate Students (Master's Level Courses)

Ashford University 1/2009- Present

Online Facilitator

Part Time

* Facilitate online courses for the University providing instructional

guidance to students related to Government Contracts, Business, Legal,

Communication, and Writing courses, preparing course content, syllabi,

and instruction;

* Prepare weekly lectures for the duration of the course with guidance

for students to use to complete assignments for each week;

* Excellent in e-College, Blackboard, Web Tycho Platforms;

* Conduct office hours presence in order to respond to student issues as

they arise;

* Respond to student inquiries

* Post grades

* Provide constructive feedback regarding coursework within a timely

manner as dictated by the University;

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EDUCATION

Doctor of Management, Organization Leadership

Pursuing- 2014

University of Phoenix

(Dissertation)

Master of Business Administration 11/2005

University of Phoenix

Juris Doctorate 05/2001

Samford University

Bachelor of Science, Political Science 05/1998

Tuskegee University

Magna Cum Laude Graduate

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