Maria Michail

Personal Details

Nationality: Cypriot

Location: Stockholm, Sweden

Email: acalda@r.postjobfree.com

Mobile: 070*******

Work Experience

Bank Of Cyprus (July 2006 - July 2013)

Customer Service Officer

Main Responsibilities included:

Teller transactions (Withdrawals, deposits, cheque encasements, money transfers,

issue bank drafts, checquebooks and cards delivery).

Maintenance supervisor (Customer, accounts and card opening/closing forms,

standing orders setups and executions, card reorders and delivers, changes on

accounts and customers profiles).

Electronic banking applications processer (Execute, modify and delete electronic

baking applications).

Foreign exchange transactions and swifts to other countries (All currencies and all

countries).

ATM supervisor (Checking ATM’s money transactions and cheques deposits,

handling reserved cards, ensuring ATM’s uninterrupted workflow).

Card transactions system operator (Check card transactions, release block amounts,

reissue/block/delete cards, apply for reversal unauthorized transactions,

update/change cards customer profile).

Promote banking products (accounts, cards, loans, finance, life insurances,

car/house/fire/hunting insurance).

Fixed deposit interest rates negotiator with branch’s customers.

Cooperate with coworkers tο monitor and file daily reports. Print more than 100

reports per day (Such as: cheque returns, bankers’ drafts issues, swifts executions,

utility bills payments, loan delay installments, undelivered cards and chequebooks)

validate, check, correct, authorize them and file them.

Customer complaints resolve, providing the appropriate solutions to achieve their

maximum satisfaction.

LEGACY magazine (June 2012 – July 2013)

Contributor Writer

Main Responsibilities included:

Writing articles in English on Cyprus economy and current political events.

Permanent column on Cyprus Bail-out program.

Meeting tight deadlines.

Interviewing prominent politicians, scientist, academics, business people and high

level government employees.

Extensive research on worldwide, Europe’s and Cyprus media, on government

statistical data’s, on Cyprus central Bank data’s and reports, European Central bank

data’s and e.t.c. (Cyprus government and Europes’ sources).

Attend meetings with chief editors to establish next issues, goals, set deadlines and

coordinate everyone’s responsibilities.

“Modern View” magazine – “Sygxroni Apopsi” (April 2009 - October 2010)

Economics Columnist

Main Responsibilities included:

Conducting extensive research and writing articles in Greek on current events on the

economy for Greece and Cyprus.

Meeting tight deadlines.

Interviewing prominent scientist and business people.

Attending meetings with chief editors to establish next issues, goals, set deadlines

and coordinate everyone’s responsibilities.

IEK DELTA, Greece (October 2005 - March 2006)

Professor of Computer Science and European Computer Diploma Licence (ECDL)

Professor of Applied and Descriptive Statistics

Main Responsibilities included:

Teaching classrooms of 20 students in theoretical and practical sessions.

Preparing examination papers.

Marking papers and delivering student marks to the college within set deadlines.

Cooperate with other Professors and exchange ideas to achieve maximum teaching

results.

Attend professor meetings to prepare semester programs, classrooms schedules and

finding solutions to problems faced by our students.

Education

Master in Business Administration, ΜΒΑ in English (3.61 Excellent)

Thesis title: “A research for customers’ resistance to adopt Internet Banking Services in

Cyprus.”

European University Cyprus

February 2007 - January 2009

Applied Informatics Degree (6,88 Very Good)

University of Macedonia, Thessaloniki, Greece

September 2001 - July 2005

High School diploma, Economics (17,58 Very Good)

Pacyprian Lyceum Larnaca, Cyprus

September 1998 - July 2001

Other Skills and Certificates

Languages: Fluent Greek, Fluent English, Good Russian, learning Swedish.

Typing certificate in Greek and English (40wpm).

Microsoft Office, Internet, SPSS statistics.

LCCI certificate in bookkeeping and accounts.

Seminars

12/11/2012 Coins authentication seminar.

17/02/2012 Sales Skills Training.

17/11/2010 Robbery - prevention and response seminar.

24/06/2009 Prevention of money laundering seminar.

18/02/2009 Bankassurance products training seminar.

05/12/2008 Operational risk management seminar.

25/11/2008 Foreign cheques seminar.

11/09/2008 Communication and interpersonal skills seminar.

06/11/2007 “From Cyprus pounds to EURO” – customer service seminar.

07/03/2007 Information security awareness seminar.

23/02/2007 New card management system training.

14/02/2007 SWIFT and Straight Through Processing payments seminar.

13/11/2006 Professional appearance seminar.

20/07/2006 Professional telecommunication skills seminar.

18/07/2006 Bank products seminar.

Achievements

Participated in campaigning for Yiorgos Lillikas(former Foreign Affairs Minister), a

candidate in the presidential elections for Cyprus 2013, as a member of the steering

committee of the youth movement. Duties and responsibilities included writing

articles and attending political panels on TV, organizing and presenting events and

stood as a member of the social media committee.

Chief Editor of students’ newspaper “Hellenism” (Romiosini) in Greece (2004-2005).

Board member of National Union of Cypriot Students in Thessaloniki (EFEK

Thessalonikis) (2004-2006).

President of Pancyprian United Students Organisation of Thessaloniki - PEOF (2003-

2004).

Board Member of Youth Club “KIMON”, Cyprus (1998-2001).

Interests

Piano, Greek/Cypriot traditional dance, theatre workshops, travelling.

References

Available Upon Request

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