Customer Service Representative
Resume:
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To
*******@*****.***
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Dy'Asia Bellamy
**** *.*'Henry blvd
Greensboro, NC 27405
******.*******@*****.***
Objective
To obtain a responsible position within a stable organization that will best utilize my skills,
experience, and education.
Job Experience
November 2012-March 2013
Customer Service Representative
KGB_USA 9420 Millstream Rd, McCleansville NC
Contact: Randhall Hyde 919-***-****
Recieve inbound calls from customers who have questions or concerns related to their service.
Inbound screener WCRs handle customers that opt out of the Interactive Voice Response Unit
without providing information. (e.g) billing,technical support, sales, ect)
Worked with multiple applications on the computer. Microsoft excel,Internet explorer.etc
May 2012-August 2012
Night Laundry Attendant
Homestead Studio Suites-1920 Ivy Creek Blvd,Durham NC 27707
Contact:Kimberly Simmons 919-***-****
Demonstrates and promotes a strong commitment to providing the best possible experience for
our guests and employees.
Offer guest assistance when needed whenever possible. Sells the value of ESH to all inquiries
(via telephone and in person) and strives to convert them into reservations and occupied rooms.
Responsible for conducting courtesy calls within 20 minutes after guest check-in.Maintain and
organize work area and clean model, lobby and Front Desk, and Guest Common area daily.
Completes laundry responsibilities as assigned by property management which will normally
include:
1. Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower
curtains using proper procedures and checklists.
May 2012-August 2012
Housekeeping
Homestead Studio Suites-1920 Ivy Creek Blvd, Durham NC 27707
Contact: Kimberly Simmons 919-***-****
Demonstrates and promotes a strong commitment to providing the best possible experience for
our guests and employees.
Cleans assigned guest units in accordance with Company standards.Stocks and maintains
Housekeeping carts and storage rooms.
Reports maintenance issues to Rooms Inspector/Manager immediately.Properly tags lost and
found items and turns them in to management.
Performs towel service responsibilities as needed
.Offers guest assistance when needed whenever possible.
Cleans break room, guest laundry, vending and other areas as assigned.
Complies with all safety and security policies in accordance with Company standards.Individual
will be cross-trained as Laundry Attendant and Porter to provide assistance as needed
April 2010 - Present
Guest Service Representative
Homestead Studio Suites - 1920 Ivy Creek Blvd, Durham NC 27707
Contact: Kimberly Simmons 919-***-****
Reserved rooms for guests accurately and efficiently
Handled all front desk operations and tasks
Worked in a team environment to meet hotel demands
Consistently provided excellent customer service to hotel guests
Resolved customer concerns in a professional manner
April 2008 - July 2009
Customer Service Representative
Food Lion - 2121 TW Alexander Dr, Morrisville NC 27560
Contact: John VanBerkun 919-***-****
Processed cash, check, money order, and credit card transactions
Scanned and bagged customer purchases
Assisted customers in locating different store products
Greeted customers in a friendly and courteous manner
Worked efficiently and productively in a fast paced environment
September 2006 - January 2008
Associate Trainer
Panera Bread - 7840 Alexander Promenade, Raleigh NC 27617
Contact: Evelyn Hart 919-***-****
Trained new associates on company procedures and processes
Prepared written documentation as needed for training
Completed daily reconciliations pertaining to store sales
Established positive relationships with customers, coworkers, and management
Assisted management with employee schedules
Education
Hillside High School, Durham NC 27707 – Graduated June 2008
References
Available upon request
Contact this candidate