Alisha L. Jackson

* ********* *****

Cornwall, New York 12518

917-***-*****845-***-****

acal99@r.postjobfree.com

Experience

Executive level manager in the hospitality industry with over 20 years of experience in facilitating effective customer service satisfaction and securing quality experiences for the business and leisure travel clientele. Key skills include; associate management, implementing, training and overseeing housekeeping and front office operations. Highly talented, knowledgeable and resourceful with a background in consistently delivering results that contribute to the mission and overall success of the hotel brand.

2011–Present Interstate Hotels and Resorts White Plains, NY

Assistant General Manager

Responsible for the daily operations of a 156 room hotel property which includes but is not limited to:

Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.

Facilitate all aspects of accounting which includes; accounts receivable, collections, accounts payable, payroll and month-end reporting

Management of all scheduled banquet functions which includes; set-up, food and beverage requirements, billing and collections

Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.

Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.

Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints in a timely manner and ensure that superior guest service is delivered.

Director of Housekeeping

Responsible for the daily housekeeping operations of a 156 room hotel property

which includes but is not limited to:

Management of all staffing & schedules for the housekeeping and laundry department

Management of weekly payroll expenses & comparison reports-(cpor), maintain monthly departmental budget

Oversee housekeeping supervisors implementation of training, room quotas, grooming, time & attendance, inspections, progressive discipline & OSHA regulations.

Implementation of all policies & procedures on proper use of cleaning products & equipment

Generate & maintain standard operational procedures for handling blood borne pathogens

Oversee inventory for cleaning supplies, equipment, guest supplies, linen, uniforms, office supplies, furniture & fixtures

Oversee all outside contracting work (linen, pest extermination)

Management of all public space, banquet and dining rooms

2004-2010 DHG Hospitality New York, NY

Director of Housekeeping

Responsible for overseeing all aspects of housekeeping operations during renovation and rebranding. Direct housekeeping task force on newly acquired management contracts to insure proper training, cost controls and operations. Responsible for daily operational duties within the housekeeping department while insuring quality control checks on a 209 room renovation. Responsibilities include but are not limited to:

Created & implemented punch lists for renovated rooms & public areas

Attended daily walk thru with Property Ops Mgr to assess renovation progress

Created, coordinated and trained new standard operating procedures for newly renovated rooms and public areas

Coordinated weekly housekeeping schedule for turning renovated rooms as projected with GM

Reconfigured & rebidded room attendant sections post renovation.

Responsible for management of meeting space and all scheduled functions, managed all aspects of minibar department

Responsible for directing all purchasing and inventory controls in the housekeeping and food & beverage departments.

Maintain monthly departmental budget, manage P&L statements, create and maintain capital expense budget

Oversee all outside contracting work (linen, pest extermination, contaminant removal, window cleaners, furniture, marble & metal restoration)

1993–2004 The New York Palace Hotel New York, NY

Assistant Director of Housekeeping

Responsible for the daily housekeeping operations of a 896 room, five diamond luxury hotel property which includes but is not limited to:

Management of staffing & schedules of 300 housekeeping employees (union & non-union)

Management of weekly payroll expenses & comparison reports-(cpor)

Maintain monthly departmental budget & capital expenditures

Oversee housekeeping managers implementation of training, room quotas, grooming standards,

time/attendance, inspections, opening briefs & progressive disciplinary actions (union and non-union associates)

Implementation of all policies & procedures on proper use of cleaning products & equipment

Generate & maintain standard operational procedures for handling blood borne pathogens

Oversee inventory for cleaning supplies, equipment, guest supplies, linen, uniforms, office supplies, furniture & fixtures

Oversee all outside contracting work (linen, pest control, contaminant removal, window cleaners, marble maintenance)

Management of all public space and banquet rooms

Attend daily department head meeting, conduct monthly departmental meetings

Credit Manager- The New York Palace Hotel New York, NY

Responsible for the management of credit & accounts receivable department

Create and maintain all standard operational procedures credit and accounts receivable department

Approved all direct billing for rooms & banquet department

Responsible for managing collections of all outstanding balances in city ledger ( 3-8 million aged receivables)

Responsible for managing all payment applications (cash & credit card),reconciliation of chargeback accounts

Responsible for the posting of all misc. charges, allowances and journal entries to city ledger.

Initiated collection of all bad debt accounts with outside collection agencies

Responsible for insuring proper credit on all arriving guests

Oversee the control of high balances in guest ledger

Monitor length of guests stay, check cashing, paid-outs & check payment authorization at front office

Insure proper credit on group arrivals and banquet functions

Create custom month-end reports for Executive Committee Members

Chair monthly credit meetings with respective department heads

Education

Herbert H Lehman College- Business Administration Curriculum

Skills

Microsoft Office Suite Applications, HIS Property Management Systems, Logistics Property Management, CLS Property Mgmt.Systems, HOTSOS PMS, Epitome PMS, PM Works, Springer-Miller Property Management Systems, Opera PMS, ON-Q PMS,Kronos, Timesaver, ADP

References Available Upon Request

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