Administrative Assistant Office

Christina Patten

203-***-****

*************@*****.***

Career Overview

Committed, motivated, detail-oriented, driven, high level Office Administrator with exceptional customer- relation and decision-making

skills, ability to excel within deadline-intensive environment, ensuring accurate and on-time completion of all projects, with over ten

years of experience in search of a challenging role in which I may further my career, acquire additional training, education, and

knowledge, and maximize my growth potential.

Professional Experience

Yale University, School of Medicine, Department of Neurology, Comprehensive Epilepsy Center

Office Manager; Supervisor; Senior Administrative Assistant

September 2005 to July 2013

• Epilepsy Section Administration

~provide leadership and support for eight faculty members, four epilepsy fellows, three nurses, four research staff,

and three administrative assistants

~primary contact and source of information for the Yale Comprehensive Epilepsy Center

~interview and train incoming staff and monitor work

~assess the need for, create, and implement new protocols and office processes

~manage faculty and conference room Outlook calendars

~arrange travel and accommodations and create itineraries for faculty, faculty recruitment, and special guests

~create schedules for faculty, faculty recruitment, fellows, staff interviews, and visitors

~create pages and maintain program website

~create and edit PowerPoint slides for various presentations

~design, create, and continually update all program materials (advertisement, brochures, event programs, flyers)

• Epilepsy, ICU/EEG, and Neurophysiology Fellowship Coordinator (4 incoming and outgoing fellows)

-Coordinate all aspects of fellowship program (incoming and outgoing fellows)

~single point of contact regarding all information

~perform all website and brochure updates, additions, and edits

~review all incoming program applications for completeness and accuracy

~correspond with applicants frequently during application process regarding procedures and materials

~schedule interviews with appropriate faculty according to specialty

~arrange breakfast and schedule program overview with fellowship directors

~meet and greet, provide pertinent Yale materials and updated interview information

~manage several interviews simultaneously; escort and tour

~arrange lunch/questions and answers with current fellows

~program offer/contract letter and regrets

-Established and maintain a checklist for faculty regarding fellowship application processes to avoid delays and

miscommunications, and in support of better organization and time management

~running list of current applicants and application status

~VISA status

~applicant faculty review and determination timelines

~interview determination rating system

-Solely responsible for YNHH onboarding process

~YNHH application and online training

~fellow CV in Yale format

~inform Physician Services and House Staff Office of incoming fellows

~CV, signed contract, and appointment form to department business office

~collect required documentation and review for completeness and accuracy

~completed packets to Physician Services and House Staff Office

~schedule of physical exam/HEPA mask fit, YNHH and University ID, parking, lab coat fitting, EPIC

training, YNHH and university computer systems and training, disability, pagers

~extensive consistent communication during onboarding process

-Arrange incoming fellow department orientation

~inform incoming fellows of arrival date

~coordinate shadowing with current fellows on various services

~assisted in the creation of and finalized first-ever Epilepsy Fellow Handbook

~organize orientation to include fellowship directors and myself to go over specialty workflow, expectations,

services, administrative information, etc.

~review and offer information regarding yearly attending/fellow rotation and fellow clinic schedules

~arrange Med Hub training

~create and maintain fellows and schedules within Med Hub

~offer campus walking tour

~ arrange lunch/questions and answers with current fellows

~collect individual bios with updated photo for effortless recognition of fellows among office and floor staff,

faculty, nurses, residents, etc.

• Epilepsy Section Event Planner and Grant Administrator

~coordinate and organize special committee meetings, conferences, and projects

~annual epilepsy research retreat (solely coordinated, financially prepared, planned, attended, and reconciled

Yale's first Epilepsy Research Retreat in 2011 which now occurs annually)

~complete applications and prepare data and necessary documentation and attachments for educational grants

to support research-related programs (fellow and research conferences, education for practicing neurologists,

etc.)

~submit and follow up unrestricted educational grant applications

~investigate and correspond with new funding opportunities

Freightliner of Southern Connecticut Accounts Receivable October 2002 to September 2005

• Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.

• Accounts receivable duties including invoicing, cash application, researching charge backs and discrepancies,

issuing credit memos, reconciliations, and responding to customer requests for documentation.

• Liaison between the finance, sales, and marketing departments.

Yale Forestry and Environmental Studies Casual Employee January 2002 to September 2002

• Temporary assignment to reorganize and update Dean’s database and assume Administrative Assistant roles.

Yale University, Office of Development Administrative Assistant February 2001 to December 2001

• Draft briefs and various correspondences for several Fundraising Officers.

• Coordinate travel and accommodations, and create itineraries.

• Offer information to donors as requested in a timely manner.

• Update and manipulate database information to create specified reports.

• Create expense reimbursement requests.

Yale University, Department of Neurology Administrative Assistant August 1999 to February 2001

• Manage incoming and outgoing calls for busy medical office.

• Perform various office related duties for the Susan S. Spencer, Director of Epilepsy.

• Transcription of hospital discharge summaries, manuscripts, grants, articles, and various correspondences.

• Handle, process, and distribute confidential patient information.

• Oversee inventory and office supply purchases.

Branford Optometric Associates Office Staff August 1996 to August 1999

• Check in patients, verify insurance, and prepare chart for doctor.

• Check out patients, schedule next appointment, and submit insurance.

• Contact insurance providers to verify correct insurance information and get authorization for proper billing codes.

• Perform billing and reimbursement processes to ensure account resolution.

• Order and maintain frame inventory.

• Assist patients in frame selection and perform necessary adjustments.

References

Please call the following for additional professional references: Richard Mattson, MD 203-***-****; 203-***-****

Susan Babu, RN 203-***-****; 203-***-****

Contact this candidate