Customer Service Manager

D uane Elsasser

*** ******* * * *** ******@***.***

Lehighton, Pa 18235 610-***-****

A re as of Expe r t ise

• Fifteen (15) years Facilities Management Experience

• Twenty Five (25) years Logistics Experience

• Twenty (20) years Management Experience

• M icrosoft Office Suite

• Budget Planning and Implementation

• Excel Spreadsheet Development and Manipulation

• Analytical Hands on Manager

• Trained to Manage Difficult People and Situations

• Project and Team Management

• Proven Customer Service Skills

• Business Continuity and Disaster Recovery Planning

• Excellent Negotiating Skills

• Excellent Organizational Skills

• Licensed PA Real Estate Salesperson

RES U L TS

Developed and managed $17M budgets an d consistent ly operated u n der

b udgeted amoun ts

Successfu l ly negot ia ted leases exceed i ng $1 M

Developed new skill sets as positions evolved

Focused on identifying areas for improvement and implementing plans for change

resulting in several promotions

Planned and implemented relocation of 100+ employees on numerous occasions

Sub leased u n used of f ice space creat i ng a cost avoi dance of over $7 M

Developed and i mp lemented p rocedu res and schedu les fo r staf f

ACCO MP L IS H M E N TS

O P E RA T I O N S

M a naged staf f exceed i ng 75 emp loyees

Loyal – Employed by one (1) company for 28 years

Worked with in-house staff and outside contractors to provide outstanding working

facilities and services for employees

M a naged m u l t i p le fac i l i t ies loca l ly and na t iona l ly

I n tegra l member of company safety team, oversaw i nspect ions, an d ensu red

a ny defects were remed ied

Negot i a ted p roper ty leases p rov i d i ng of f ice space fo r emp loyees an d

l eased / s ub leased u n der u t i l ized space to outs i de compan ies

M a naged ma i l room, cou r ier, and wa rehouse operat ions

Found i ng member of company “G reen Team” and set up and managed

company recycl i ng p rogram

Member of B us i ness Con t i n u i ty and D isaster Recovery teams

A D M I N I S T RA T I V E

M a naged recept ion an d sw i tchboar d f u nct ions

Pu rchased equ ipment and supp l ies fo r company and depa r t ments

Ver i f ied, app roved, and p rocessed i nvo ices fo r paymen t

Coor d i na te meet i ngs, l u ncheons, and t r a i n i ng p rog rams

Managed fleet operations including scheduling and maintenance

I n te rv iewed, h i red, t r a i ned, counseled and ter m i na ted employees

PROFESS IONA L EXPER I E NCE

M ay 1984 to Decembe r 2012 Rod a le I n c, E m m a us PA

D i r ecto r O f f ice Se rv ices/F ac i l i t ies M a n agemen t

O f f ice Se rv ices D i recto r

O f f ice Se rv ices M a n age r

M a i l r oom/Cou r ie r M a n age r

M a i l r oom Supe rv iso r

Septembe r 1983 to M ay 1984 G ood Shephe r d Wor k

S e rv ices, A l len tow n PA

Wor k F loo r S upe rv iso r

Sh i p p i ng & Rece iv i ng C le r k

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