Customer Service - Medical Billing - Accounting Clerk

ANNA WILLIAMS Tel: 530-***-****

***** **** ***** ***., #** Fall River Mills, CA 96028 Email: ****.************@*****.***

PERFORMANCE PROFILE

Conscientious and detail oriented with solid training in accounting and medical billing, and practical knowledge of business

operation, administrative support, office procedures, and problem solving. Strong leadership and motivational skills; proven

ability to quickly build rapport, establish trust, and train and motivate people at all levels.

Earned Principles of Banking Certification.

Exceptional record of top and bottom line results revenue growth, cost reduction, and improvement in efficiency,

productivity, customer service, and quality.

Able to provide reliable and organized administrative assistance, problem identification, and solution development to

a dynamic medical facility.

EDUCATIONAL BACKGROUND

Medical Billing and Coding Diploma (2013), Ultimate Medical Academy – Tampa, FL

Key skills acquired through extensive training:

Analyzing and coding surgical procedures and diagnosis using ICD 9 CM & CPT codes.

Preparing and submitting claims to various insurance companies electronically and by paper.

Performing medical billing/collection actions including contacting patients by phone, correcting and resubmitting

claims.

CORE COMPETENCIES

Medical Terminology Government & Third-Party Payers Medical Office Procedures

Accounts Receivable & Collections Electronic Medical Records (EMR) Keyboarding & Word Processing

HIPAA Regulations Managed Care (HMO, PPO & POS) Health Care Management Systems

CPT-4, HCPCS, ICD-9-CM Insurance Claim Billing & Processing TRICARE, Medicare, Medicaid

Reimbursement Systems Diagnosis Coding from Medical Records Facility Billing

Administrative Support Scheduling Appointments MEDISOFT Software

MEDICAL EXPERIENCE

In Home 2005 2009

Caregiver

Follow care plan as directed by supervising nurse and assure that medications are taken at the correct time as directed

by the doctor.

Notify the supervising nurse will want to know if there are any changes in health that are concerning and that may

need medical attention.

Assisting with bathing and grooming, Basic food preparation, Light housekeeping, transferring the client from chairs,

from the toilet, from bed, and to and from a vehicle and Companionship.

PROFESSIONAL EXPERIENCE

Ray’s Food Market – Fall River Mills, CA 2008 – 2011

Assistant Manager

Made deli sandwiches, worked register, answered incoming phone calls, and ordered new products to ensure the

productivity, efficiency, and financial success of the business.

Performed weekly and daily production reports, weekly scheduling, and monthly inventory reports.

Double S Automotive – Fall River Mills, CA 2006 – 2007

Ames Temporary Services – Brunswick, ME 1995 – 1996

Office Clerk

Experienced and competent in all standard office administrative functions as well as basic accounting procedures.

Managed front desk activities including scheduling appointments, generating estimates, collecting payments, loan

processing, and communicating with clients.

Maine Lubrication Service – Westbrook, ME 2001 – 2005

CPO Ltd. – Santa Clara, CA 1988 – 1992

Account Receivables & Collection Clerk

Invoiced accounts, processed daily deposits, bill third party customers, and conducted research as necessary.

Managed monthly/daily billing and correspondence for the sales department and president of company.

EnvisioNet – Brunswick, ME 2000 – 2001

Customer Retention Clerk

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well

as actions taken.

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