Customer Service Management

Jacob Ramos

*** ********** *****

Cibolo, Texas *8108

*********@*****.***

361-***-**** Cell

Boeing Global Services & Support- Materials Management Analyst 4/11-

Present

Commercial 787 Program San Antonio, TX

. Assists in coordinating on time deliveries of simple parts and

commodities by following established schedules and procedures

. Assists with collection and analysis of information from multiple

sources to determine accuracy relative to delivery schedules,

inventory levels and requirements

. Assists in posting updates to information systems that distribute

materials management information to required recipients.

. Assists in coordinating the flow of materials management related

information between and among internal recipients.

. Assists in interpretation of information to identify problems

. Assists with release of orders to fabrication or assembly

organizations to initiate manufacture of products

. Served as HAZMAT Focal overseeing proper

handling/maintenance/disposal/record keeping of all related materials

. Currently I am the Production Control Analyst in the Composite and

Emergent Shop.

. My duties are as followed for the Composite Shop:

Description:

Perform the Following Duties Within 30 minutes of

requests:

1) Catalog Parts in Gold

2) Seg Codes to send to Planning

3) Updating Status in SAT

4) Database Entries

5) MRSA parts movement (Physical)

6) MRSA parts Tracking (Availability)

7) Coordination with C-17 PCA for parts movement

8) Movement of parts from shop to Paint

Duties for the Emergent/Manufacturing/Machine

Shop:

Description:

1) Ordering hardware from AP as needed

2) Processing WIP's in GOLD for parts requiring

outside processing

3) Receiving parts coming back from outside

processing

4) Delivering completed parts to KC135

5) Update ECD's in GOLD.

6) Completing jobs in GOLD so they can be

processed and delivered

7) Contact with New Breed to ensure parts are

picked up and shipped

8) Picking up part samples (KC135) and delivering

them to Emergent back shop

9) Returning samples (KC135) with finished parts

back to program

10) Ensuring completed jobs are showing completed

status in GOLD and updating as needed

11) Daily check of sample/completed log are filled

out correctly

12) Maintaining accountability of sign in/out book

for cart

13) General help when needed around shop

14) Daily inventory of parts/hardware needed for

completion of jobs

Boeing Defense Systems- Materials Management Analyst 01/08-04/11

Government Apache/Chinook Program Corpus Christi, TX

. Collect failure data from PSA/EE and process shops on critical gear

boxes, and help status parts for building kits

. Track down parts for the imbedded Logistic Representatives

. Track down, and record all serial numbers/ location where they were

found, and enter data onto a spreadsheet

. For 2 years served as Stand By Logistics Representative completing

daily duties and attending meetings for Log Reps when out of office

and assisted with Logistics overflow

. Attend scheduling meetings, when needed

. For 1 year served as Team Lead for The Loggies Employee Involvement

Team

. Attended customer and company meetings to accomplish assigned tasks.

. Review program Bill of Materials and Overhaul Factors, recommending

changes as necessary to keep the supply chain appropriately stocked

. Daily communication by phone/email with local management and Home

Office with status reports of tracked parts and requirements as they

become available

. Interfaced daily with Production Controllers, mechanics, and work

leaders to ensure proper material was distributed to meet demanded

work schedules

. Coordinated with Branch Chiefs and other Leads in Production

Scheduling Meetings

PDS/Boeing BDS- Production Coordinator 09/05-05/07

. Receive and stock merchandise, gather customer orders for AH-64

(Apache Helicopter) and CH-47 (Chinook helicopter)

. Responsible for the receipt, inspection and storage of government

furnished (GFM) and contractor furnished material (CFM)/property of

the Boeing partnership at CCAD.

. Conduct quality control inspections on all materials to ensure

integrity of product

. Identify Flight Safety Parts upon arrival and confirm or generate all

proper documentation to accompany the part through issue.

. Use forklift to relocate materials, load heavy merchandise and

palettes of supply onto inventory racks

. Member of the Employee Involvement Team

. Monitored contractor processes to ensure all orders were filled and

completed accurately and timely to customer

EDUCATION:

Del Mar College

Corpus Christi, Tx US

GED- 5/2001

JOB RELATED TRAINING:

Trained and Certified by Boeing Co.

. Scooter Operation (11/05)

. Forklift Operation (11/05)

. Electric Forklift Operation (11/05)

Trained and Certified by Basic Industries of South Texas

. Forklift Operation (01/05)

Trained and Certified by JE Merit Co.

. Confined Space Training (01/03)

. Fire Prevention (02/03)

Additional Qualifications:

Experienced, and certified in, operating a forklift. 12 years of customer

relations and warehouse experience. Familiar with all aspects of warehouse

supply including shipping, loading, receiving, packing, storing, and

inventory. Excellent customer service and communication skills. Ability to

establish business relationships with clientele. Computer literate and

experience in word processing, knowledge of several different business

computer applications/software to add or delete inventory in database.

Familiar with Microsoft Excel, Word, Outlook. Clear criminal record.

Obtained Secret Clearance Security status from NAS-CCAD valid through 2018.

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