Medical Assistant Customer Service

KAREN GOMEZ, RMA

**** **** ***** ***** ********, NC 27012 336-***-**** *********@*****.***

EDUCATION

WINSTON-SALEM STATE UNIVERSITY, Winston-Salem, NC

Attended 2011-2012 Complete 1 year of course work in BSN program

THE NEW YORK SCHOOL FOR MEDICAL ASSISTANT, Forest Hill, New York

Certificate in Medical Assisting, Received 2001

EMPLOYMENT

Register Medical Assistant, Valaoras & Lewis, OB-GYN, Winston-Salem, NC

2012-2013

• Collected and documented vital signs, chief complaints, medications and new diagnoses.

• Prepared rooms for exams and office procedures such as Essure Tubal ligations,

• NovaSure ablations, biopsies, pap smears and colposcopies

• Collected and performed urinalysis, urine pregnancy test, hemoglobin, wet preps, and blood sugar testing.

• Administered medication, called in Rx and refills, giving immunizations, maintaining record and infection

control.

• Assisted with Non Stress Test

• Weekly “QC”, clean and sterilized equipment and instruments per office protocols.

Medical Assistant Float, Maplewood Family Practice at The Village, Winston-Salem, NC

2008- 2011

• Prepared exam rooms, obtained vitals and chief complaint. Various clerical duties; including electronic charting

of patient information, messages, refill request, scheduling appointments and referrals, insurance prior

authorizations.

• Assisted providers with procedures, point-of-care testing, collecting specimens, EKGs, hearing and vision exams,

pulmonary test.

• Administered medication, called in Rx and refills, giving immunizations and maintaining record and infection

control.

• Assisted providers with Spanish speaking patients with their results, patient education and triage.

Medical Assistant, Patient’s First Medical Care, Bayside, NY,

2001-2008

• Performed Phlebotomy and ran CBC, sedimentation rates, Hgb A1C’s. Perform quality control test for accuracy.

• Collected urine specimen and performed urinalysis, cultures, and urine pregnancy test. Also rapid strep test and throat

cultures.

• Assisted providers with patient care, immunization, triage, obtaining vitals, EKG’s, ICG’s, and bone density.

COMPUTER EXPERIENCE

MedData, Microsoft Office, Windows 7, Internet, Medical manager, Allscripts, E-prescribe

CERTIFICATIONS/SKILLS

Current BLS for Healthcare Providers CPR & AED Certification

Credentialed by The American Registry of Medical Assistants 2012

Fluent in Spanish and English- Medical terminology

Excellent customer service skills

Knowledge of current CPT and ICD-9

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