Customer Service Sales

Brianna M Ecxford

**** ****** *** *** *** Waukegan, IL 60087 224-***-**** ********@********.***

Education:

Lakeland College, Sheboygan, WI

Bachelor of Arts, Psychology & Criminal Justice

Graduation Date: May 2012

GPA: 3.5 (Deans List).

• Accepted into Honors Program for Fall 2009 session.

• Nominated for the Lakeland College 2011-2012 Senior Mortar Board.

Internship Experience:

Manitowoc County Sexual Assault Resource Center, Manitowoc, WI

January 2012 to April 2012

Victim Advocate

• Provided emotional support for victims

• Assisted victims in criminal proceedings

• Developed awareness and prevention projects for the community

• Aided victims and secondary victims during hotline calls

• Provided assistance for victims of domestic violence at on-site

shelter

Work Experience:

Customer Service Rep, Aon Hewitt, Lincolnshire, IL September 2012 to May 2013

Handled anywhere between 10-100 inbound calls daily from customers

regarding 401k and Health and Welfare plans.

Measured on handle time, hold time, work time, and following protocol

Processed transactions.

Assisted customers with navigating the website.

Proficient in Lotus Notes, Microsoft Office, Oracle etc.

Sales Associate, Wal-Mart, Sheboygan, WI, November 2011 to February 2012

Worked in clothing department

Answered phones and directed about 30-40 calls daily

Handled an average of 40 face-face interactions daily

Service Desk Employee, K-Mart, Plymouth, WI, April 2010 to June 2011

Tutor, Lakeland College, Sheboygan, WI, September 2009 to December 2009

Cashier, Foot Locker, Gurnee, IL, April 2008 to August 2009

Leadership & Involvement:

Captain, Lakeland College Cheerleading

President, S.P.E.A.K Debate Club at Lakeland College

Member, Black Student Union at Lakeland College

Community Service:

Bell Ringer, Salvation Army, November 2009 and November 2011

Cook, Brewer’s Stadium August 2010 – October 2010

Academic Scholarships

Perlick Company Scholarship 2011-2012

LC Presidential Scholarship 2009-2012

Kuehn Achievement Award 2009-2012

Eugene Schlichting Scholarship 2009-2012

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