Customer Service Human Resources
Resume:
Mercedes Kane
Lancaster, Pa **602
acakz9@r.postjobfree.com
October 23, 2013
Integrity Search Solutions
Lancaster, PA 17602
Dear Human Resources,
I am a graduate of Harrisburg Area Community College with an Associates
Degree in Social Sciences. I am continuing my education at Millersville
University for a Bachelor's Degree in Social Work. I saw your agency was
seeking employment for an addiction counselor through indeed.com. I know
with my education and talents, I would make an excellent candidate for this
position.
My education at Millersville has given me a strong background for providing
clients with the services they require. Millersville has expanded my
knowledge through taking classes such as; Practice, Human Behavior and the
Social environment, and Policy. My experience through my internship,
completing 450 hours, has allowed me to prepare to work with adolescents
and adults. I have gained knowledge about clients who are in need of
services while working in a drug and alcohol facility. This position has
allowed me to develop my critical thinking and judgment. This has allowed
me to prepare to become an addiction's counselor. I am aware of all the
basic responsibilities at your facility and I am prepared to be dedicated
to your facility and be an effective worker along with your staff.
Thank you for taking the time to review my credentials. If you have any
further questions or would like to schedule and interview, please contact
me at 717-***-**** or acakz9@r.postjobfree.com
Sincerely,
Mercedes T. Kane
Enclosure
Mercedes Kane
1455 Putnam Drive
Lancaster, Pa 17602
acakz9@r.postjobfree.com
Objective
My desire is to work as a case manager which utilizes my education, skills,
and experience.
Education
Millersville University, Millersville, PA
Bachelor of Arts in Social Work, December 2013
GPA 3.75/4.0 Distinguished Honors
Dean's List 4/5 Semesters
Harrisburg Area Community College, Lancaster, PA
Associates Degree in Social Science, May 2011
GPA 3.59/4.0 Certification for Great Attendance
Dean's List 2/4 Semesters
Lancaster Career and Technology, Willow Street, PA
Clinical Care Nurse, May 2007
Certification for Great Attendance
Field Experience
Families United Network, Mount Joy, PA
Social Work Intern, August 2013-Present
(450 hours completed under the supervision of a social worker)
. Complete precise, timely, and confidential safety assessments for
client
. Monitored hour long weekly/bi weekly with foster families and foster
children
. Created Individual Service Plan's for new foster children?Assured the
safety of the clients when transporting them to appointments or visits
H.S.A. Counseling Inc., Lancaster, PA
Field Practice Intern, February 2013-April 2013
(Completed 20 Hours)
. Preformed second evaluations through a Biopsychosocial and determining
the level of care
. Oversaw the front desk; by receiving payments, answering questions or
concerns, and scheduling their next appointment
. Conducted appropriate referrals of clients to other agencies.
Community Action Program, Lancaster, PA
Field Practice Intern, August 2012-November 2012
(Completed 35 hours)
. Shadowed a Case Worker on a home visit for the parents hoping to be
reunified with their children
. Observed the Case Workers and how they document home visits
. Organized paper work for the Case Workers and filed charts
. Researched ways to interact CAP to engage the community on their
resources
Lancaster Regional Hospital, Lancaster, PA
Volunteer on the Operating Floor, May 2006-August 2006
50 hours completed
. Assisted the Doctors in the operating room in handing them the
surgical tools
. Delegated Daily Activities such as the patients on the Operating Room
floor
. Learned how to document in a patient's chart; medication log or other
concerns or progress.
Work Experience
HSA Counseling, Lancaster, PA
Evaluator, July 2012- Present
. Conducted evaluations with first time clients
. Developed a drug history with the client through progress notes
. Refer clients to an inpatient facility for detox or other services
they need
. Audited charts for the facility for Licensing
. Facilitated the Orientation Group for new clients about the rules,
regulations, what is expected from the client as well as the agency
. Administered discharges for clients who stopped attending treatment,
jailed, or who were sent to inpatient facilities
. Guided clients through one-on-one sessions on the addiction and
disease for out patient treatment
. Mediated family sessions with the client and a family member to ensure
the client has sober support thereafter treatment
. Prepared treatment plans for clients who entered into treatment
. Worked with the most intense clients with drug and alcohol addiction
in Lancaster
Alice's Diner, Lancaster, PA
Waitress, May 2008-July 2012
. Provide customer service through greeting customers and serving.
. Trained new employees on company procedures and policies
Bridgeport Family Restaurant, Lancaster, PA
Hostess and Waitress, August 2001-May 2008
. Handle monetary transactions providing accurate change to customers
. Opened and closed the restaurant which includes preparing the
restaurant for the day, case register management, and provide service
to the customers
Volunteer Work
. Fund Raiser for Autism at a local store, 2011
. Food Drive at HACC for low income families, 2010
. Clothes Drive at HACC for low income families, 2009
. Troops over Seas Project, 2009
Mercedes Kane
1455 Putnam Drive
Lancaster, Pa 17602
acakz9@r.postjobfree.com
References
Reed Reynolds
Teacher/Mentor
The Community Action Program of Lancaster County
601 S. Queen Street
P.O. Box 599
Lancaster, PA 17608
acakz9@r.postjobfree.com
William A. Grager, Jr.
Principal
Lampeter-Strasburg High School
P.O. Box 428
1007 Village Road
Lampeter, PA 17537
(717) 358- 1853
Dr. David Johnson
Professor/Advisor
Millersville University
acakz9@r.postjobfree.com
Dr. Leonora Foels
Professor
Millersville University
acakz9@r.postjobfree.com
Jack Pacewicz
Partial Coordinator Management
11 Fairview Avenue
Leola, Pa 17540
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