Sales Customer Service

CYRA VANESSA KEMP

****A Bruner Avenue, Bronx, NY 10466

Mobile: 914-***-**** : ******@*******.***

OVERVIEW

Articulate and sociable customer service professional well suited for any client-facing role. Versatile

skill set with experience in color cosmetics, skin care and fragrance sales, makeup application and

client satisfaction. Detail oriented, organized and self-directed with excellent analytical and problem

solving skills and the ability to absorb and relay information quickly.

SKILLS SUMMARY

Strong suggestive selling technique and listening skills

Familiarity with beauty, skin care products and fragrances

Excellent communication skills both verbal and written

Ability to consult with customers on skin care product and regimen design

Product Consultant - Sephora

J.C. Penney, Bronx NY, November 2012 - present

• Used extensive knowledge of skin care, cosmetics, fragrances to build sales

• Provided and maintained services to the clients in a fun, engaging way

• Ability to conduct fast and efficient sales transactions in high traffic environment

• Familiarity with Sephora makeup and skin care lines including Lancome, Nars, Smashbox,

Makeup Forever, Peter Thomas Roth and Murad.

• Increased Benefit counter sales in role as Sephora’s Benefit Birthday Ambassador

• Runs the Brand Ambassador program, ensuring all sales associates keep assigned areas of pride

well-stocked, well-merchandised and hygienic at all times

• JCP CMA (Custom Makeover Application) certified

Cosmetic Sales Associate – Impulse Beauty Department

Macy’s Cross County, Yonkers, NY, June 2011 – October 2012

• Discussed rewards programs, opened store credit and invited clients to events

• Knowledge of products from more than 18 cosmetic, hair and skin care vendors including

Urban Decay, Clarisonic, Living Proof, Philosophy and Strivectin.

• Regularly attended training to preserve the highest level of product knowledge

• Created and maintained client relationships and fostered customer loyalty

• Provided professional beauty and skin care consultations, mini-facials and makeovers

• Assisted clients in selecting the ideal product mix for their individual skin types, skin concerns

and lifestyles

• Created and maintained strong partnership with vendor representatives

Seasonal Sales Support – Estee Lauder

Macy’s Herald Square, New York, NY, November 2010 – January 2011

• Supported sales staff during high traffic situations

• Assisted clients in finding products when associates were unavailable

• Restocked products and maintained product displays

EDUCATION/TRAINING

BA, Communications & Business Administration, Albright College, Reading, PA, 2001

TECHNICAL SKILLS

Proficient with Microsoft Office, Microsoft Publisher, Adobe Photoshop and Gimp

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