Computer Technician. A+ and Network+ certified.
Resume:
Shelby E. Baker
******.*.*****@*****.***
Certifications
• CompTIA A+
• CompTIA Network+
Work Experience
Computer Technician - Seabreeze Amusement Park March 2012 - Present
• Provide technical support for office staff using Windows 8, 7, XP, 2000 and mobile devices
• Routine maintenance on workstations such as new PC builds, hard drive clone/swap, CPU, RAM and motherboard replacement
• System administration duties such as DNS, DHCP, user account control, group policy, file access/privileges, active directory, mange network resources/shares and remote access
• Maintain core network resources including servers (2003 and 2008), switches (layer 2 and 3), NAS, copper (cat 5e and 6) and fiber cabling (general maintenance and installation/termination)
• Network administration including IP troubleshooting, STP, ICMP, IP addressing, subnetting, software monitoring, POP, IMAP, ARP, RIP, FTP
• Configure and secure wireless access points using WPA2 and mesh topology
• Email administration including Outlook setup, password changes and spam firewall management
• Ensure backup and recovery plan is followed including software backup tasks and hardware swaps
• Participate in new and/or upgrade software testing and implementation
• Oversee Eset Administrator Console ensuring proper policy management to end user PCs
• Work with access control and programmable logic control (PLC) systems
• Printer maintenance including laser jet and thermal printers (networked and local connections)
• Installation of IP cameras and integration with video servers
• Educate users on proper device and software usage to maintain business continuity
• Keep accurate technical documentation of current processes and procedures
Director of Program – Special Olympics New York, Inc. October 2008 – April 2011
• Oversaw and ensured proper compliance of all Special Olympics policies and procedures which included 6 counties, 2,500+ athletes, 60+ certified coaches and 500+ volunteers
• Responsible for creation and maintenance of yearly budget
• Developed and coordinated full volunteer training and education plan
• Instructed Volunteer Orientations for new volunteers and sport trainings throughout the region
• Oversaw event directors and/or games committees for each competition to ensure consistent and high quality competitions
• Managed and supervised coaches to ensure proper certifications were up to date and training clubs meet safety, training and competition minimum standards.
• Worked with vendors to create contracts for food, transportation, uniforms, equipment and facilities
• Provided consistent communication to all volunteers and coaches regarding important information including competition dates/deadlines, upcoming events, activities, fundraisers, announcements and any other pertinent information
• Stayed up to date with sport rules and regulations to ensure compliance by athletes and coaches
Lead Functionality Technician – Best Buy March 2006 – October 2007
• Responsible for implementation and functionality of low voltage, interactive displays and IT network cabling and devices
• Led new store openings and store remodels requiring re-routing of network and/or coax cabling, re-installation of POS systems and ensuring full functionality from the data center racks to the end user device(s)
• Assisted in training store employees and new team members regarding new store setup including tasks such as computer education, establishing, maintaining and troubleshooting store network
• Responsible for District technology functionality which included extensive troubleshooting with software, electronic displays, security systems and video/audio feeds for the store
• Used merchandising and technical skills to complete necessary tasks
• Assisted store employees when necessary, providing technical support, troubleshooting, repair, and maintenance
Department Supervisor – Best Buy April 2005 – March 2006
• Followed department trends and results (including scorecards related to sales, P&L, and budgets) to determine an action plan
• Responsible for developing a monthly business plan, holding employees accountable, weekly scheduling, leading weekly and monthly meetings
• Required staying up to date with current technology including computer and software systems
• Built and maintained relationships with surrounding store managers and supervisors
• Provided customer service in the sales of technology equipment including mobile electronics, PCs, networking, storage, digital photography and digital music
Education
Finger Lakes Community College Fall 2011 to present*
• Pursuing A.A.S. in Information Technology (part time)
• Anticipated graduation: May 2014 (remainder of classes to be completed online)
• Member of Phi Theta Kappa Honor Society
* All core IT classes completed
Erie Community College 2010-2011
• Completed Network Fundamentals, Routing Protocols and Concepts, and Switching and Wireless courses as part of their CCNA certification program
Bachelor of Arts - Communication and Conflict Resolution May 2005
• Juniata College - Huntingdon, PA
• Calvert Ellis Scholars Academic Scholarship
• Member of Lamda Pi Eta: Communications Honor Society
Volunteer
Special Olympics New York, Inc 2006 - 2012
• Member of the Western Region Program Committee, 2006-2008
• Worked on a volunteer group to fulfill the mission of Special Olympics New York including identifying needs, creating and implementing action plans
• Acted as Head of Delegation at multiple State Games competitions throughout NY State
• Coached athletes and participated in an alternate shot golf state level competition
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