Manager Six Sigma
Resume:
Charles S. Huggins
*** **** ****** . ************, **
SUMMARY OF QUALIFICATIONS
Background: Management professional with over 25 years in
Logistics Manufacturing, and Electronic Repair.
Areas of . Strategic Planning . Establishing Quality
Standards
Expertise: . Budgeting & Forecasting . Developing
Engineering/Processes
. Cost & Labor Controls . Recruiting, Interviewing, &
Hiring
. New Business Development . Personnel Supervision &
Training
. Contract Negotiations/Administration . Performance
Evaluations
. Managing Key Accounts . Personnel Supervision &
Training
. Personnel Supervision & Training . Implementing
Safety Programs
. Business Review Development .
Fulfillment/Warehouse Operations
& Presentation . Problem Solving
Technical Skills: . Six Sigma . Lean Manufacturing .
JIT Inventory Control
. WIP Management . ISO 9000 . MIL-Q-9858
. MIL-I-45208 . WS-2000 . MIL-S-45743
. IPC Standards . Defense Standard EMS
. Best-In-Business Practices
PROFESSIONAL EXPERIENCE
Huggins Consulting LLC Oct
2012- Present
In this current role I have been writing and developing
ISO 9001 Quality System Manual (s) as well as procedures, processes,
as well as Level I, II, and III documentation for a start-up PCB
manufacturing company here in the Columbus, Ohio area. This includes a
new ISO registration and certification site survey IAW current ISO
9001 conformance. These tasks includes all aspects from receiving,
inventory control, PCB Pick and place, Inspection In Circuit Board
Testing, Rework, and conformance to IPC 610 as well as IPC Rework
standards.
Intelisol, Inc. Ohio Operations
Nov 2008-Oct
2012
In this position I was responsible for Out of Warranty repairs
and testing of PCBA's, and other computer
peripherals. This operation supported Dell Field Service
Repairs and Fulfillment. This operation repaired PCBA's,
as well as performed ECN's, testing of HDD's, memory, CPU's,
Removable Storage Devices. Repairs of PCBA's
included Thru-Hole, BGA, and Surface Mount components.
Additionally I was responsible for site P & L, Quality
System Audits, Dell Quality Audits, Safety and OSHA as well as
Human Resource Management. Our operation
consisted of 100 Hourly Associates and 7 Supervisors.
Performed repairs using Glen Brook X-Ray and two BGA
reflow devices. All rework was IAW IPC-610 and J STD
Requirements. Managed BOM"s and ECO/ECN data
base as well as ECO/ECN implementation for Dell products.
In cooperation with supporting Dell, I managed the
relationships of 10 Grey Market Electronic Broker accounts
in support of Dell.
New breed logistics - Fort Worth, TX 2006 to 2008
Metro PCS Handset Repair Operations Manager
P&L accountability for repair services serving 6 major Original
Equipment Manufactures including Metro's "In-Warranty" repair services.
Oversee operations employing 170+ hourly and exempt personnel. Manage
Engineering, Safety, Materials, and Shipping/Receiving. Implement and
enforce Quality Assurance and Customer Service standards. Participate in
Quarterly Business Reviews. Assist with the development of strategic
business goals, revenue objectives, and expense budgets.
. Currently developing procedures, processes, work instructions,
and repair efficiency improvements for ISO 9000 certification.
. Developed, implemented, and monitor processes and procedures
ensuring achievement of turn around time (TAT) specifications, daily
shipment fulfillment goals, and hours per unit (HPU) objectives.
Procedures have contributed to significant improvements to
profitability and increased revenues.
TRILLIUM INDUSTRIES - Louisville, KY 2004 to 2005
Manager of Operations
Directed Third Party Reverse Logistics operations employing more than
200 personnel. Repaired Flat Panel Displays, CRT's, and Plasma TV's for
Dell Computers, Micron, and SGI, including component level repair for SMT
printed circuit boards and thru-hole components including BGA devices to
IPC-700 standards. Developed Quarterly Business Reviews and strategic
plans for ensuring growth and profitability. Created sales and marketing
programs targeting new business development. Customer Liaison for
identifying and resolving escalated problems and issues.
FLEXTRONICS LOGISTICS INTERNATIONAL - Memphis, TN 2003 to 2004
Senior Manager of Operations
Developed strategic sales, marketing, and operational programs
ensuring bottom-line profitability for a company servicing Motorola
Cellular, Palm, and Sierra Wireless forward logistics, as well as Apple
Notebook and HP Photo Smart Printer reverse repair. Managed 750
personnel. Oversaw direct labor budgets, material control, MPU, and PPE
reduction. Directed Six Sigma efforts. Administered annual consumable
material budgets. Prepared bids, proposals and business/program review.
Assisted with performance reviews.
. Transitioned the Palm and 2 Wire accounts to the Memphis
facility.
. Managed program starts-up thru First Article approvals.
. Introduced processes and line changes that reduced MPU from 3.1
to .88, increased efficiency by 23%, improved turnaround time (TAT)
by 27%, and reduced PPE from 3.4 to 1.0 per unit.
. Improved SIM Card installation processes, saving $750,000 in
direct labor cost.
. Reduced labor turnover from 28% to 6.8%.
. Generated order fill rate of 99.95% with an order accuracy of
95.98%, 2 consecutive quarters.
SOLECTRON GLOBAL SERVICES - Memphis, TN & Louisville, KY 2000 to
2003
Senior Operations Manager
Supervised 350 associates responsible for 24 hour reverse logistics
repair for IBM, Dell, Toshiba, and NEC Portable. Oversaw Six Sigma cost
savings events, facility security, and customer relations.
. Reduced repair times and parts per event by more than 50%,
headcount by 95 with a cost savings of $325,000 annually, and MPU from
1.45 to a record .95.
. Reconfigured portable repair processes; improved TAT and
increased efficiencies by 20.50%.
. Implemented failure feedback that improved quality first pass
yields to a record 91%.
GROUP TECH/JABIL GLOBAL SERVICES - Louisville, KY 1994 to 2000
Senior Repair/Operations Manager
Directed a $1.5 million monthly revenue budget and 250 personnel
responsible for In & Out of Warranty 24 hr. repair of Dell, Micron,
Gateway, Winbook, and Compaq computers, as well as 2500/day Sony and Dell
monitor repairs. Prepared and participated in quarterly business reviews
for major customers. Developed customer metrics and Statements of Work.
Participated in bid and proposal preparations
. Designed and set-up facility layout, security, and Six Sigma
events.
. Designed Class I clean room, LCD tab bonding repair center for
global services, PWB BGA repair center, and CPU controlled motherboard
repair diagnostics and test processes for serial and parallel ports
complete with indicators and bus voltage readouts.
. Created repair and refurbishment repair process including
functional and burn-in test procedures.
. Established cosmetic plastic & paint refurbishment process
saving hundreds of thousands of dollars.
HUGGINS CONSULTING, INC. - Tampa, FL 1992 to 1994
ISO Quality Systems Consulting
Developed and implemented ISO 9000 Quality Systems for forward and
reverse logistic companies.
. Certified ISO Auditor.
. Transitioned several companies from MIL-Q-9858 defense
requirements to ISO standard.
KBYTE/REPTRON - Tampa, FL 1991 to 1992
Manufacturing Engineer
Developed manufacturing processes/tooling; prepared bids/proposals;
oversaw time-in-method studies.
. Created ISO 9000 operating procedures, work instructions, new
wave solder tooling which saved $250,000 in direct labor costs, and
SMT line, equipment, and processes.
TRIAD MICROSYSTEMS, Inc. - Huntsville, AL 1983 to 1991
Manager of Military Manufacturing
Managed 15 build-to-print military defense contracts valued at up to
$25 million and ranging from printed circuit cards to high reliability
missile system power supplies. Prepared bids and proposals, scheduled
programs, and managed manufacturing test engineering and program control.
Prepared business reviews for Redstone Arsenal Missile Command and Naval
Training Command contracts.
. Acting Director of Program Management.
MILITARY UNITED STATES MARINE CORPS: Telecommunications System
Engineering
EDUCATION USMC Education Assistance Program, San Diego, CA: BSEE 133
Hours
Flextronics Six Sigma & Lean Manufacturing Principles and Theory
Solectron Lean Manufacturing, 5S, Kaizan Training
Breakthrough Thinking and Application
All About Six Sigma - Warren Brusse
Lean Solutions - James P. Womack
ASQC Quality Engineering Society
AT&T Statistical Quality Control Theory and Handbook
160 hours of Lean Training-
Flextronics, Jabil, Trillium, and Intelisol.
Former Certified ISO Auditor
Attended factory Training on Quad
Pick and Place Equipment
Trained on MPM SP-2000 Screen
Printer
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