Customer Service Sap

Gaurangkumar Patel

A/**,"Vasundhara" Shukla Society Godhra - 389 001 Gujarat India

E-mail: *************@*****.*** Ph. +91-875*-***-***

PERSONAL SUMMARY

A highly competent and organized systems administrator/Network

Administrator/ IT support specialist with experience of software

procurement, installation, security, networking, administration and

compatibility. Possessing a proven ability to assist with the day-to-day

running of an IT department and its business IT systems. Extensive

knowledge of monitoring and controlling data security within guidelines to

ensure compliance and report on possible improvements. Well mannered,

articulate and able to act as point of contact for colleagues and external

clients.

Looking for a suitable SAP Basis consultant position with an exciting,

innovative and ambitious company that offers room for progression.

ACADEMIC QUALIFICATIONS

(MIS) Master of Information Systems (2005 to 2008)

Central Queensland University, Sydney, Australia

(BCA) Bachelor of Computer Application (2000 to 2003)

Sardar Patel University, Vallabh Vidyanagar, India

Certification and Training at official Partner:

Cisco Systems, Inc.

Cisco Certified Network Associate (CCNA) -Sep 2003

IIHT Ahmadabad.

SAP AG.

SAP Basis Consultant, Sep- 2013

BPCL (Bharat Petroleum Corporation Ltd.) SAP Training Centre at Mumbai.

AREAS OF EXPERTISE

. SAP Basis Consultant

. System administration

. Project management Server Configuration Technical support

. Network Services Support and Management

PROFESSIONAL EXPERIENCE

SAP Basis Consultant Training at BPCL (Bharat Petroleum Corporation Ltd.)

SAP Training Centre at Mumbai (July to Aug 2013)

Well versed with the following areas of BASIS Concepts.

. Solid Knowledge on SAP system Administration in UNIX, Linux and

Windows environment in a DEV/STAGING/PRD systems landscapes.

. Experience in applying Support packs, JSPM, Kernel patch, and SAP

Notes When Necessary.

. Hands on experience with oracle database administration utilizing BR

tools and SQL.

. Performed system refresh from PRD to QAS.

. Extensive knowledge in administration and Troubleshooting of Transport

Management System (TMS).

. Security administration - creating users, roles, assign

authorizations.

. Setup and manage RFC destination, Client management,

. Job management: Creating, Scheduling background jobs and resolving any

terminated jobs.

. Monitoring CPU utilization, file system, disk space and analyze Top

CPU users.

. Set up parameters for user logon and locate authorization problems.

. Conduct load balancing across Central Instance and active application

servers and maintain system profile parameters for performance

according to the SAP recommendation.

. Setting up printers and troubleshooting of printing problems.

. Monitor the DBA planning calendar for Database system check and

others.

. Analyzed system logs, ABAP dump, Table lock, and Update errors.

. Established OSS connections using SAP routers

. Generated Developer key and SSCR key

. Performed various trace options.

. Knowledge in Central User Administration.

. Worked in portal Monitoring - Component Monitor, Trex Monitor, Web

Dispatcher, ITS connection and verify the J2EE cluster logs.

Environment:

SAP R/3 4.7, ECC 6.06, ERP 6.0,Solution Manager 7.1 [NetWeaver 7.31]

Unix/Linux, Windows 2008, oracle9.2 and 10g

The Nuance Group (Australia) Pty Ltd,

SYD Airport Tax and Duty Free,

Sydney International Airport, Mascot, Australia

IT Support Specialist, (Level 3) September 2008 - January 2012

Acting as technical lead to identify and implement solutions to problems

affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support

over the telephone, remotely and face to face to clients & internal staff

members.

Duties:

. Installation and maintenance of all systems within a client's windows

environment.

. Monitor network to ensure network availability to all system users and

perform necessary maintenances to support network availability.

. Producing documentation on operational, system and user procedures &

guidelines.

. Support the POS (Point Of Sale) system, LANs, WANs, and Internet

System.

. Building, configuration and troubleshooting of server and desktop

hardware.

. Providing advice on selection and purchase of IT equipment.

Maintaining maximum availability of supported services for users.

. Obtaining quotes for supply of goods and services from suppliers.

. Designing, implementing and managing Active Directory.

. Monitoring the progress of third-party maintenance contract suppliers.

Ensuring that support calls are logged and handled effectively and

efficiently.

. Responsible for disaster recovery, closing security loopholes and

access levels.

. Ensure adequate antivirus protection & solutions are maintained and

updated. Identify and recommending improvements for E-mail

applications & Web-page development.

KEY SKILLS

. Experience of working with some 3rd line projects.

. Knowledge & understanding of backup technologies & disaster recovery

methods.

. Good understanding of: Server Hardware Technology, SQL, LANs, WANs.

. Experience of: VMware, Windows 2003/2008, Active Directory Group

Policies, TCP/IP, DNS.

Krishna InfoTech

Godhra India.

Network Administrator, 1st December 2003 to September 2005

. Designed networks, managed projects and provided consulting

services.

. Set up LAN environment for Webster Industries with client

connectivity to AS400 and NT server.

. Implemented WAN with Frame Relay using four Cisco routers and Pix

Firewall.

. Configured AS400 for TCP/IP connectivity.

. Completed customer service calls and provided onsite technical

support.

. Configuring Novell Netware 3.12, 4.1x and Windows NT.

. Recommended and implemented customer questionnaire to track

satisfaction rates for the services and products provided.

. Skilled in managing local and wide area network connectivity

through maintenance and troubleshooting of routers, switches,

hubs, network cards, and dial-up networking.

. System architecture design (LAN and WAN) experience. Strong

knowledge of implementing and utilizing remote network

management and monitoring tools.

Skills

. LAN/WAN, VPN, RIP, OSPF, EIGRP, TCP/IP, WINS, NT/2000 Server, MS

Exchange server.

REFERENCES - Available on request.

Contact this candidate