Restaurants, Six Sigma, SAP, MICROS

JAIDEV SINGH MANKOTIA

Village & Post office – Tiara, Tehsil & District - Kangra,Himachal Pradesh, India Pin -176050

Contact: +919*********, 018**-******; E-mail: ********.*******@*****.***

FOOD AND BEVERAGE PROFESSIONAL – HOSPITALITY INDUSTRY

Competent, diligent & result oriented professional with over 7 years and 6 months of wide ranging experience in handling multiple

clienteles and expertise in various facets of catering and kitchen management; Was associated with ITC Limited – Hotels

Division As Food & Beverage Manager With ITC Hotels, India. Adhering to international standard service procedures, with

strong background in food and beverage management, restaurant operations, banquet operations, public relations and customer

relations; Innovator with exceptional culinary skills known for producing top-quality, creative dishes and contributing to

revenue growth while simultaneously reducing food and labor costs. Extensive understanding of quality, HACCP standards and

managing procurement, inventory & food budgets with an eye on cost and stock control. Expertise at developing, testing recipes &

techniques for food preparation ensuring consistent high quality and minimizing food costs & supply waste; Understanding of all key

health and sanitation concerns when it comes to kitchen operations

Key Strength Areas

F & B Operations Guest Servicing Quality & Hygiene Budget Control Image & Concept in Fine Dining Food Promotions

Catering Operations Outdoor Catering Strong Interpersonal Skills

Accomplishments

Headed the organizing committee of Peshawri Festival - annual college food festival

Nominated as the Team Leader to head the Six Sigma AET(Area Effectiveness Team)

Successfully Completed White Belt Six Sigma Programme AET Level I and Six Sigma Programme AET Level II and III

Organized A Buffet Sit Down Dinner for Pharmaceuticals Export Promotion Council of India at ‘ The Ritz ‘, Madrid,

Spain

PROFESSIONAL EXPERIENCE

(15th july 2015)

YUM RESTAURANTS ( INDIA ) PVT.LTD

Joined as Senior Area Coach

WELCOM HOTEL, VADODRA, INDIA ( june 2012 – july 2013)

(ITC Limited – Hotels Division, Member of the Starwood Hotel Chain)

Food & Beverage Manager

Carrying out the complete responsibility of managing Banquets, Restaurants and In Room Dining while leading a team of 35

Stewards, and 05 Captains.

Responsible for implementation and monitoring of Luxury Standards, Green Banqueting and implementation of Six Sigma

Initiatives in Food & Beverage Service; Ensuring strict compliance to standard production procedures and recipes as per

standards.

planning and training schedules for Captains, Stewards and conduct training classes on various topics of Food & Beverage,

Service Standards, Situation Handling, hygiene, safety and equipment usage.

Maintaining the highest standards of health & hygiene as per USPH and HACCP guidelines ensuring consistency, quality, cost

effectiveness & highest level of sanitation.

Entrusted with the task of total layout and set up of the buffet and budgeting, pricing and cost control. Planning of menus on the

basis of guest feedback and study of the Menu Engineering reports. Formulating & implementing strategic plans to enhance

service quality standards & implementing strict measures to optimize guest satisfaction & retention.

Conducting market analysis and keeping track of various new trends in the industry related to food and implementing for

various food promotions, festivals, and Marketing schemes to meet the targets, preparing Food and Beverage budgets.

Responsible for executing food orders presentably and efficiently, planning a-la-carte, days special, special buffet menus from

time to time and endeavor to achieve as high a gross percentage of profit as possible, without sacrificing quality of the food or

lowering its standard.

Carried out improvement of internal scores known as WOW Ratios (Guest Satisfaction Index) by providing dedicated attention

with regard to the needs of corporate and long staying guests.

Administering quality and consistency of food before dispensing them out from the kitchen. Liaison with other departments

including the outside vendors for the smooth flow of operations.

ITC HOTEL MUGHAL, THE LUXURY COLLECTION, AGRA, INDIA

Banquet Manager in Food & Beverage Service ( Nov-2007 – june 2012)

Have successfully handled Banquet Functions upto 5000 Guest

Have successfully Handled Buffet Sit Down, Formal Sit Down, Weddings, Social Functions, Outdoor Catering

Achieved Highest Guest Satisfaction in Banquet Functions

Achieved Highest Sales in Beverage in the entire chain.

Administering quality and consistency of food before dispensing them out from the kitchen. Liaison with other departments

including the outside vendors for the smooth flow of operations.

WELCOM HOTEL, VADODRA, INDIA ( Jan 2006 – Nov 2007)

Restaurant Manager

Handled Restaurant and In room Dining. Consistently achieved performance goals through enthusiasm, persistence and

initiative, which complement knowledge / expertise in Team Building / Staff Training / Staff Planing /, Purchase and inventory

management, Quality assurance / control, Facility / safety management, Customer service / Guest Relations, Cost containment /

Control, policies and procedures and continuous performance improvement.

EDUCATIONAL CREDENTIALS

Bachelor’s of Hotel Administration, 2000-2004

Welcomgroup Graduate School of Hotel Administration, Manipal, INDIA; First Division

Management Training Programme, 2004-2006

Got selected among thirty candidates from all over India to undergo the company sponsored Management Training Programme

at the ITC Welcomgroup’s corporate training centre - Welcomgroup Management Institute, Gurgaon, INDIA

Training Undergone

ITC Limited – Hotels Division, INDIA restaurants like Bukhara, Pan Asian, DumPukht, Dakshin, West View, Pavilion

ITC Hotel Maurya Sheraton & Towers, New Delhi, INDIA

Marriott WelcomHotel, New Delhi, INDIA

ITC Hotel Kakatiya Sheraton & Towers, Hyderabad, INDIA

ITC Hotel Sonar, The Luxury Collection, Kolkata, INDIA

Marriott WelcomHotel, New Delhi May, 2003 to July, 2003

Rajputana Sheraton, Jaipur May, 2002 to July, 2002

Grand Intercontinental, New Delhi May, 2001 to July, 2001

Computer Proficiency

Microsoft Office, Windows and Internet Applications, SAP

Date of Birth: 16th December 1980

Marital Status: Married

Languages Known: English, Hindi, Dogri

Permanent Address: Village & Post office – Tiara, Tehsil & District - Kangra,Himachal Pradesh, India Pin -176050

Passport Number: H5583041

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