Manager/social service

Location:

Jacksonville, FL

Salary:

30000

Posted:

October 30, 2013

Contact this candidate

Resume:

Terrance Johnson

**** *. ********** ****, ***. #90-H JACKSONVILLE, FL 32277

CELL: 904-***-**** HOME: 904-***-****

********.***********@*****.***

Social Services Professional

Social Service professional with eleven years of Social Services business experience with strong background in customer service, shelter resident counseling, employee training, and employee management.

Employment History

Care Center of Nassau Fernandina Beach, FL

• Not for profit organization service provider licensed as an Intermediate Care Facility for the Developmentally Disabled individuals to help provide growth, encouragement and the right to have access to services that enhances the development of his/her well being.

Supervisor October 2012-Septeber 2013

Oversee nightly business operations while supervising up to twenty-two (22) employees and oversee the care of seventy-two (72) mentally and physically disabled adults at three separate sites. Familiar with HIPPA and MANDT. CPR and First Aid certified. Investigate all allegations of abuse and record results. Insure all employees under a supervisor use proper lifting techniques. Manage employee hours and breaks. Recorded all patient data daily including: bowel movements, Behaviors and food intake for medical staff. Insure safety of staff as well as individuals. Provided training and redirection to all staff. Monitor staff interaction with clients. Coordinate trips away from center. Communicate all disciplines and call-outs to cluster Manager. Help provide basic care to clients including bathing and toileting. Transport clients to appointment or hospital when necessary. Coordinated coverage for shift when sites were short. Coordinated daily tasks according to what the client needs. Conducted 90 day formal performance reviews.

Sulzbacher Center Jacksonville, FL

• Non-profit organization that provides housing, health care and supportive services for homeless men, women and children in a setting that encourages personal responsibility and offers the opportunity for independence and self-sufficiency in a challenging and dignified manner.

Senior Advocate/Manager June 2008 – October 2012

Oversee daily business operations while supervising up to seven (7) employees and 300 at-risk shelter residents. Assist Senior Management with creating and implanting work policies and procedures. Prepare bi-weekly reports to identify safety concerns in regards to shelter residents and staff. Assist Senior Management with identifying opportunities to create treatment plans for shelter residents. Manage scheduling for staff members while providing excellent customer service. Train new employees on duties and responsibilities for an Advocate position. Counsel shelter residents on the expectations and assist with any personal matters during their stay at the shelter. Positions held during tenure include: Interim Facility Operations Manager, Advocate, Resident Adviser, Interim Senior Advocate and Senior Advocate. Interviewed perspective employees with senior management. Conducted 90 day formal performance reviews. Verified profession references. Public Speaking experience. 1 on 1 counseling with residents on variety of issues including drugs, mental health and alcohol abuse. I did the initial assessments on residents entering the center which includes asking about their drug history (what types of drugs and how long have you done them), mental health history (asked them on there history of mental illness and diagnoses) and financial status (do you receive unemployment, SSI or SSDI and other forms of finances). I also taught life skill classes which touched upon drug and alcohol abuse as well. I also drug tested residents using the 5 panel test. After drug test, recorded data and emailed it to Case Workers at Sulzbacher. I also have done the secondary assessment in which I was required to go deeper into their drug histories, mental health and record my notes and observations in the computer. Worked closely with Case Managers and observed and counseled residents in the along with case management.

YMCA/PrYmetime Jacksonville, FL

• Non-profit organization that provides childcare to working parents, while helping encourage children ages five to twelve do well in school and provide a positive environment for mentorship.

Paraprofessional august 2004 – may 2008

Created, organized, and oversaw onsite sports program. Scheduled events and supervised over 75 children. Identified barriers of at risk children and worked with management to provide opportunities for these children.

Stamper’s Haven Jacksonville, Fl

• An Assistant Living Facility (ALF) that provides a stable environment to recover from illness for those that would otherwise be homeless.

Assistant Care Professional January 2001 – may 2004

Prepared meals and fed up to seven clients at a time. Provided sufficient assistance, including household chores and maintenance. Responsible for providing transportation for clients.

Skills

Proficient in Microsoft Word, Excel, and PowerPoint

MANDT Trained

CPR and First Aid Certified

DCF 45 hours certificate

Formal Education and Professional Development

Bachelors of Arts, Sociology, Edward Waters College Jacksonville, FL

Masters of Arts, Psychology, University of Phoenix Jacksonville, FL

May 2015

Terrance Johnson

5885 Edenfield Road, Apt. #H-6 Jacksonville, FL 32277 904-***-**** ********.***********@*****.***

REFERENCES