Customer Service Manager
Resume:
ALEXANDRA A. SOLIS
Dynamic and hard-working pharmacy technician with extensive hands-on experience in quality
customer service, general office procedures, and clerical duties. Trained to deliver the skills and practices
necessary to obtain results, coordinate personnel, and work in a team -oriented environment.
Professional Strengths
Maintaining accurate records
Providing superior customer service
Transcribing and filling prescriptions
Interpersonal communication
Processing prescription labels
Multi-tasking under pressure
Pharmacy Software – OMUS, QS/1
Microsoft Office – Word, PowerPoint
EDUCATION/CERTIFICATIONS
California State Board of Pharmacy - Pharmacy Technician License 03/2015
Chaffey College, Rancho Cucamonga, CA 06/2009-Present
Associate of Science, Pharmacy Technician
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Certificate of Achievement, Pharmacy Technician
American Heart Association, BLS for Health Providers, CPR and AED through 04/2015
PHARMACY EXPERIENCE
Externship, CVS Pharmacy, Chino, CA 08/2011 – 10/2011
Assisted customers through drive -thru and in person with prescriptions providing excellent service
Analyzed and updated customer’s profile and accurately refilled prescriptions for faster recovery
Communicated effectively with doctor and personnel for refill approval for client safety
Externship, Foothill Presbyterian Hospital, Glendora, CA 10/2011 12/2011
Delivered medications to patient s and other medical personnel providing client relief
Inventoried and restocked “crash cart” medications for emergency assistance in times of crisis
Cleaned and sterilized pharmacy equipment including laminar flow hood eliminating infections
Performed pharmaceutical calculations to prepare intravenous admixtures, including IVPB and TPNs
CUSTOMER SERVICE EXPERIENCE
Clerical Assistant, On the Mark Transportation LLC, Rowland Heights, CA 06/2013 Present
Typing, sorting and filing invoices and letters
Photocopying and scanning necessary documents and filing them properly
Cashier, CulinArt, Rancho Cucamonga, CA 08/2011 Present
Take inventory and restock merchandise and provide excellent customer service to over +1,250
customers per day
Clerical Assistant, El Camino Children and Family Services, Inc., Pico Rivera, CA 02/2010 – 10/2010
Processed confidential files and reviewed cases for Chief Exec utive Officer meetings
Shift Supervisor, Starbucks, Chino Hills, CA 01/2006 – 02/2009
Served as acting manager during Store Manager absences providing an productive climate
Handled cash transactions in accountability for accurate company registers
Trained new and existing employees regarding upcoming products raising sales.
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