Customer Service Manager

CARLTON D. COLLAZO

***-** ******* **** 718-***-****

Bronx, NY 10475 917-***-****

*********@*****.***

SUMMARY

Office Manager with extensive experience working in a fast pace environment

demanding strong promotional, entertainment and marketing activities to

meet client needs while enhancing marketing awareness and audience growth.

Committed to superior customer service, brand awareness, and effectively

manage business operation.

Areas of expertise:

? High Level Customer Service ? Guerrilla Marketing ?

Strong Multi-Task Skills

? Client & Vendor Relations ? Motivated, with Self-

Initiative ? Excellent Communication

? Project Management ? Results Oriented ? Proficient

Technical Skills

PROFESSIONAL EXPERIENCE

CANON BUSINESS SOLUTIONS/HEINEKEN USA INCORPORATED, New York City, NY

2011 - Present

Human Resources Facility Supervisor (Office Services Consultant)

. Responsible for managing 5 employees including reception and mailroom

staff.

. Assisted the Director of Facilities during construction projects.

. Liaised with building management on service requests, engineer

projects and freight reservations.

. Manage Genetec Security Center Configuration Tool for Employee ID and

video surveillance.

. Managed in-house HVAC system.

. Perform daily site inspections for lighting, carpet maintenance and

other facility related issues.

. Ensured vendor contact information was current and updated, as

needed.

. Update certificate of insurance for vendor deliveries and on-site

vendor projects.

. Acquire new vendor contracts and negotiate pricing.

. Provided project and administrative support for events and meetings.

. Review and process invoices for projects and day to day operations

pertaining to vendors.

HEINEKEN USA INCORPORATED, White Plains, NY 2004 -

2011

Human Resources Clerk (Office Services)

. Supervise staff of 30 general and trade contractors for the launch of

new offsite office design projects.

. Research sales data pertaining to corporate card benefit programs.

. Coordinated photo-shoots within office for brand portfolio

presentations.

. Maintain and input employee changes, new hire and termination

information into database.

. Coordinated all aspect of high-profile-social and corporate off and on-

site promotional events. This included conference room set up, event

planning, PR initiatives, collateral materials, tending bar, logistics of

bar area to ensure all is in operational order, and being the central

point of contact for all vendors.

. Participated in cross-training and provided back-up support to the

Communications Manager during HUSA Annual Corporate Kick-Off Meetings to

maximize any promotional opportunities while maintaining the highest

levels of customer care.

ULTIMATE EXCITEMENT INC., New York City, NY 2004 -

2007

Event Manager/Sponsorship Consultant (Marketing)

. Executed and developed all consumer and trade promotional activities and

PR initiatives.

. Monitored created development and execution of all advertising/Media.

. Managed communications between Brand, Field Marketing, and production

budgets.

. Communicated with recording artists and their representatives to secure

needed consents.

WRITERS BENCH GROUP, LLC, Bronx, NY 2000 - 2003

Marketing Director (Marketing)

. Increased brand awareness and solidify band loyalty in international

markets.

. Organized the launch of the company website and supervised all music-

related online activities.

. Developed strategies to maximize the company's visual representation at

fashion industry trade shows.

. Developed, coordinated and executed on and off-site promotional events

and marketing initiatives.

MAJOR LEAGUE ENTERTAINMENT, New York City, NY 2000 - 2001

Artist and Repertoire Director / Web Consultant (Artist Development)

. Effectively managed the business operations conducted by all A&R

departments

. Executed all decisions regarding the recruitment and management of artist

affiliated with the company.

. Conducted research on the newest state-of-the-art technology available

for recording studios and music executives.

. Initiated and supervised major licensing deals with several renowned

sports network.

CARLTON D. COLLAZO Page Two

*********@*****.***

THE SKRATCH PAD NETWORK, New York City, NY 1997 - 2001

Manager of Promotions / Content Provider (Marketing)

. Developed innovative promotion strategies to increase the network's

audience and diversify the demographic breakdown of said audience.

. Administered all promotions-related endeavors for the Hip-Hop network and

supervised the work performed by SPN promoters across the nation.

. Maintained a calendar of upcoming concerts and artist interviews for the

SPN video team.

. Provided fresh, clear, and thought-provoking written text and audio/video

content for SPN's "Cutmastas" section.

WFIT RADIO, New York City, NY 1997 - 2000

Urban Music Director / Radio DJ (Music Programming)

. Directed, managed, engineered, and promoted all urban music mix shows.

. Developed the material utilized by radio personalities when conducting

artist interviews.

. Mentored and trained several emerging radio personalities.

. Assisted the Business Development Director in budgeting strategic media

platforms.

. Provided strategic promotions/marketing and operational support for the

station.

. Looked for and developed community, client and charity contacts and

relationships that were beneficial to the radio station.

. Maintained high standards of performance at community events and at the

radio station.

. Developed, coordinated and executed on and off-air promotional contests,

station events, sales and marketing initiatives.

ELEKTRA ENTERTAINMENT GROUP, New York City, NY 1996 - 1998

Promotions Assistant / A&R Rep. (Promotions/Artist Development)

. Managed a database underlining the records and promotional materials

shipped to national distributors.

. Maintained a detailed inventory of all promotional materials.

. Assisted the Promotion Director in the execution of all PR-related

operations.

. Responded to customer service queries and distributed press kits to

advertisers and potential clients.

EDUCATION

Fashion Institute of Technology, New York City, New York

AAS of Science in Advertising and Marketing Communications

Coursework included: Fashion Merchandising, Multimedia Production,

Advertising, Copywriting, and Business Management.

American Health Care Academy- Certificate in Adult, Child, Infant CPR/AED

Training

COMPUTER SKILLS

Music-Related Skills: Ample experience in Studio Engineering/ Studio

Management, Web Marketing, Telemarketing, Music/Artist

Promotions, Music Production, Live Radio Performance, and Turntablism.

Computer Skills: Knowledge of HTML, Microsoft Office 2010,OS-X/Tiger, Lotus

Notes, Adobe Photo Shop, Cakewalk, Fruity Loops, Logic, Pro-Tools, Cu-base

and Desk Scan.

Contact this candidate