Customer Service Sales Representative
Resume:
Keah Beaver
N Las Vegas, NV *****
*******@*******.***
Objective
RELIABLE AND FOCUSED QUALITY AND COMPLIANCE AUDITOR WITH 4 YEARS OF
EXPERIENCE IN DUE DILIGENCE AUDITING. HIGHLY EFFECTIVE AT TIME MANAGEMENT
AND INTERACTING PRODUCTIVELY WITH COLLEAGUES AND CLIENTS. ENERGETIC AND
FOCUSED ON IDENTIFYING DISCREPANCIES AND FINDING REALISTIC SOLUTIONS.
Work Experience
CAPITAL ONE, LAS VEGAS, NV 02/2007 - 09/2013
Auditor/Compliance Legal Loss Mitigation Specialist
- Legal support for management through risk identification, control
testing, and process improvement procedures.
- Testing and monitoring of third party vendors through off-site projects
and on-site visits.
- Work with third party vendors, key Loss Mitigation associates, and Legal
Attorney-Managers to remediate any findings identified through testing.
- Work with internal and external counsel to provide overall legal advice
support in various project matters.
- Client meetings to identify and assess business controls, risks, process
gaps, and work flow inefficiencies.
Credit Bureau Back Office Specialist
- Maintain and update customer files to the Credit Reporting Agencies in
accordance with company policies and procedures, as well as State and
Federal laws.
- Research and notate customer credit histories and provide correspondence
to customer inquiries as needed.
- Complete understanding of Equifax, Experian and TransUnion's Exchange (E-
Oscar) product.
- Utilize customer service skills and knowledge of credit reporting process
to ensure disputes are resolved correctly and in an timely manner.
- Research and retesting of errors to provide accurate documentation of
customer correspondence in account histories and update account activity in
compliance with company procedures and State and Federal laws.
Internal Quality Auditor
- Support management through risk identification, control testing and
process improvement procedures.
- Gather data through interviews, financial research, downloads and
reporting.
- Report internal control issues, audit findings, and risk to management
through written reports and oral presentations and supply comprehensive
recommendations to mitigate associated risks.
- Client meetings to identify and assess business controls, risks, process
gaps and work flow inefficiencies.
- Identify training needs and provide or direct training to staff in a
variety of practice areas.
Recruiting Specialist
- Daily recruitment activities including sourcing candidates and entering
candidate information into database.
- Provide direct assistance to the recruitment coordinators and program
staff throughout the full cycle recruiting process.
- Conduct initial screening and interview of candidates and fowarding
appropriate candidates to Recruitment Coordinator.
- Ensure appropriate, professional, and timely follow up takes place with
candidates.
Participate in marketing activities, events, and job fairs to promote and
recruit.
Training and Development Specialist
High Sales Customer Service and Sales Representative
Customer Service and Sales Representative
Education
REGIS UNIVERSITY LAS VEGAS, NV 2009
Finance, GPA: 3.4
Earned credits toward a Bachelor degree in Finance.
Skills
PROFICIENT IN MICROSOFT OFFICE INCLUDING WORD AND EXCEL
INTERNAL AND EXTERNAL AUDITING
AUDIT REPORTING
48 WPM TYPING SPEED CERTIFIED
STRONG INTERPERSONAL SKILLS
REQUIRE MINIMAL SUPERVISION
EXCEPTIONAL COMMUNICATOR
SUPERIOR RESEARCH APTITUDE
CREATIVE THINKER
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