Customer Service Manager

Quiana D. Bost, R MA

•

• **** Goldendawn Way

L iberty Township, Ohio 45044

513-***-**** Cell

********@*****.***

stable position where I can utilize my 13+ years of

Objective : To gain a

experience as registered medical Assistant and 3 years of Nursing School Education

i nclude but not limited to : Allied Health I nstructor, Practice Office Manager,

E mergency Room, Urgent Care, tempora ry positions to stay cur rent in the field.

E ducation : B utler County Career and Technology Adult Allied Health Program,

H amil ton, Ohio 2000

(member of American Medical Technology,AMT1)

Cincinnati State Technology Community College of Nursing, Cincinnati,

Ohio 2003-2005

E xperience :

Developed a externship program in which I was in charge over 75-100 sites at one

t ime for hands on experience with 100% placement rate and 20% hir ing rate

d uring hardship economy,

Developed daily lesson plans for the extremely important course of anatomy and

physiology and medical terminology with over 90% passing rate,

Practice Office Manager in charge over 12-15 employees, Clinical experience

t hrough agencies to stay current with skills and technology throughout, nonprofit

and cancer recovery during laps of stability.

M ercy Health Partners, East gate office, Blue Ash, Ohio. (Temporary

agency Nurse F inders) 8/12 10/12

I ndependent Patient Care with customer service while working with several

doctors and several objectives including but not limited to front and back office

d uties

for the completion of excellent patient and customer service

I njections, Pregnancy test( urine and blood), Glucose Testing, AIC Testing, Throat

and Body Orifice Testing, EKG, Patient Education, Insurance Verification,

Communication with Pharmacy, Hospital, and Specialty Physicians’ offices on

behalf of Patient Care, Phlebotomy, M inor and Major Wound Care, Immunizations,

Ear Lavage, Electronic Medical Records, email patients and direct patient care

education, communication through ‘my chart’ electronic medical records program

w hich included physicians and patients.

Kettering Physicians Network, Kettering, Ohio Floating, Pool

4/12-6/12

Scheduled in house observatory and emergency surgeries for t rauma unit

for physician and physician’s assistants,

variation of follow up t reatment as well homecare,

Worked on team of 10 people which expanded to several congruent

departments.

Fortis Vocational Allied Health I nstructor, Cincinnati, Ohio

10/09-1/10

I nstructor : Developed Daily Lesson Plans for Anatomy and Physiology and

Medical Terminology based on curriculum as well observing students’ abilities,

w hich included 5 classes of 15 students or more changing every 5 weeks.

Power Point Presentations,

I nteractive Lessons, Lab Lesson

I received acknowledgement for having one of the highest passing grades in Ohio

Region along

Developing: EXECELLENT STUDENT TO DEPENDABLE EMPLOYEE.

H andling as many of 100 students at a t ime, 100% placement for hands on

experience that included career and interview building skills with 20% hir ing rate

d uring the most difficult economical t ime within limited changing budgets

constraints.

T ransitional Living, I nc. Non-P rofit Organization for the

H omeless and Functional Mentally disabled; I ncluding but not Limited too Dual

D iagnostic and MRD D.4/07-8/08

Case Manager with 40 person caseload and promoted to Fi rst Butler

County Advocated Case manager for client and medication evaluation .

Assisted patient/client list with over 40 people diagnosed with a mental illness

w ith individual care which were met every week above state standards, duties

r anged from family counseling of mental illness to therapy groups and family

members as well as explanations of medications. Accompanied client/patients to

court to advocate for patient on their behalf from medical expenses to non-felony

cases.

Health Alliance P rimary Care, Cincinnati, Ohio 2/03-4/05

O ffice Manager : Managed over 12-15 minute employees,

Successfully Passed Medicaid and other Insurance Audits,

quarterly employee audits and goal setting

Physician Insurance and Malpractice Clearance,

Maintained budget constraints office supplies,

A ppropriate monthly staff meetings Staffing and quarterly evaluations,

Trained new hires based on the office needs and duties required which also

i ncluded back office duties which included but not limited to.

Doctor’s Urgent Care, Cincinnati, Ohio 6/2000-7/2002

Injections, Pregnancy test( ur ine and blood),

G lucose Testing,

AIC Testing,

T hroat and Body Orifice Testing,

EKG,

Patient Education,

I nsurance Verification, Communication with Pharmacy,

H ospital, and Specialty Physicians’ offices on behalf of Patient Care,

Phlebotomy,

M inor and Major Wound Care,

Immunizations,

Ear Lavage,

E lectronic Medical Records, email patients and direct patient care education.

Gaps in employment are due to cancer recovery or nursing school. I often worked more

t han one job but I am now focusing on one job to complete my needs and full attention

No man is a good doctor who has never been sick himself. ~Chinese

P roverb

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