Customer Service Management
Resume:
Birmingham, AL. ***** Home Phone/Fax: 205-***-**** Cell:
Email Add. *******@***.*** Byron L. Murphy
Objective My objective is to become a vital asset of an
excellent establishment and accurately carry out my
responsibilities.
Experience 2008-Pres. Public
Storage B'ham, AL
(Current Employer)
Office Manager
Open and close the main office
Maintain daily financial records
Maintain daily customer accounts and files
Provide customer service
Make collection phone calls to delinquent customers
2012-Pres. United Parcel Service B'ham,
AL
(Current Employer)
Operations Management Specialist
Warehouse Supervisor
Supervise Drivers and Package Handlers
Administrative office duties
Customer Service in person and via phone
Document daily activities
Process employees' time cards
Responsible Management Person for Hazmat Designated
Responders
Conduct daily and monthly audits
2007-Pres. United Parcel Service B'ham,
AL
(Current Employer)
Warehouse Supervisor
Oversee employees during operation
Ensure safe work practices
Document daily activities
Train employees on proper work methods
Responsible Management Person for Hazmat Designated
Responders
Conduct daily and monthly audits
2004-2007 United Parcel Service B'ham, AL
(Current Employer)
Warehouse Clerk
Loading and Unloading packages
Correcting addresses and Entering packages into the
computer system
Hazardous Material Designated Responder
2002-2003 B'ham Beverage Co. B'ham, AL
Warehouse Worker/Driver
Prepare orders for delivery
Deliver orders
2000-2002 TDM Research B'ham, AL
Telemarketer
Making calls to the general public for commercial
purposes
Documenting responses and nature of the call
1998-1999 Teletech/GTE Wireless B'ham, AL
Customer Service Representative
Answer incoming calls from the general public for
trouble shooting purposes
Troubleshoot customer's internet issues
Assist customers with account issues
Education 2006-2009 University of Alabama at
B'ham B'ham, AL
Health Information Management Major
2010-Pres. Devry
University B'ham, AL
Business Administration "Health Information
Management" Focus
Qualifications I am a goal oriented person. I have excellent
management, computer, administrative and customer
service skills. My attributes include but not
limited to; Windows 95 and up, Microsoft Word,
Microsoft Office (Excel, PowerPoint, and
Spreadsheet). I type 60+ words per minute. My
experience and education provides necessary
knowledge to deal with personal accounts, personal
and business finance records and recording and
processing personal and business data. I am also
an excellent leader with extensive administrative
and management experience.
Contact this candidate