Customer Service Manager

STEVE A. CARTER

***** ******* **** • Leawood, Kansas 66209

913-***-**** • *********@**.**.***

Production Manager

Experienced professional with 25+ year’s expertise in solid dose pharmaceutical and animal health

manufacturing. Expert in areas of managing in-directs and direct reports, claims and SAP inventory control.

Exceptional ability to handle multiple priorities; application of cGMP’s, OSHA requirements and good

documentation practices while meeting a demanding, high volume production schedule and excellent

customer service.

Extensive experience managing, supervising, customer service, validating processes, applying statistically

based sampling plans, authoring standard operating procedures and batch records, and conducting

investigations of process/equipment exceptions. Well versed in root cause analysis, customer service, risk

assessment and identification and implementation of CAPA. Frequent interaction with inspectors and

auditors from regulatory authorities (FDA, EMA, GHA, ANVISA ) and 3rd parties.

Key competencies include:

Manager • Product Transfer and Product Launch • Process Improvement • Supervisor • SAP

Inventory Control • Project Management • FDA Compliance • CAPA implementation

EDUCATION

BA, Business Management and Human Relations (3.8 GPA)

Mid-American Nazarene University, Olathe, Kansas, 1999

Numerous courses in areas such as Leadership, Business and Team Training

PROFESSIONAL EXPERIENCE

CENTAUR, Animal health division Production Manager, Olathe Kansas (Current position)

Manufacturing-emphasis on meeting and scheduling time lines, managing personal, ensuring the

production and packaging areas meet FDA, DEA and OSHA regulations. Responsibilities include

managing packaging, production and shipping.

Accomplishments include increasing production 10%. Bringing in new equipment for the manufacturing area

to increase production. Training associates on all regulations to ensure compliance.

SANOFI, Kansas City Industrial Affairs (1980- December 31, 2012 Plant closed)

Lead, manufacturing–emphasis on validation, product transfer/launch, special projects (1992-2002,

2004-December 2012)

Accomplishments in the position include execution of numerous product transfers, design and

implementation of process improvements resulting in increased product yields and decreased ergonomic

risk, and implementation of in-process monitoring of product quality. Achievements include:

Resume

• Key member of team to design and validate new high efficiency production train for launch of Allegra

product line. Ideas implemented regarding materials for construction, process flow, equipment

design and installation, and containment technology.

• Supervised contractors doing project related construction work in preparation of bringing newly

constructed production area to full-scale operation.

• Validated processes for newly transferred products: Allegra, Altace

• Supervised the production and packaging of stability, clinical and retention batches for numerous

special projects

• Key member of Oscal cycle time reduction team, resulting in decreasing cycle time by 65%

• Won 11 special achievement awards for initiatives leading to reduced costs and increased

productivity

• Represented company for one year in Ireland in support of an expatriate

Traffic/Logistics Claims Representative, Distribution Center, KCIA (2002 – 2004)

Interfaced with various contracted carriers and insurance companies for compensation of damaged product.

Expedited filing of claims with carriers and insurance companies accounts. Produced weekly, monthly, and

quarterly logistics reports on Copaxone, Lovenex, Lantus, and Allegra product lines. Generated carrier

utilization/rate error reports. Maintained accurate carrier manifest filing system for North American Logistics

Dept. Developed and supported Traffic/Logistics website. Processed freight payments and reviewed carrier

accounts. Performed freight carrier audits.

Inventory Control specialist, logistics dept. KCIA (1980 – 1992)

Conducted all warehousing activities and managed inventory of raw materials and packaging components for

the site.

• Managed quarantined verses released materials

• Prepared and circulated daily and weekly inventory reports to allow planners and schedulers to

publish production schedules.

• Performed investigations of inventory discrepancies. Wrote associated reports documenting

investigations, including root cause and CAPA

• Worked with planning and scheduling to resolve inventory and warehouse issues quickly, with

minimal disruption to production schedules.

• Performed regularly scheduled audits on all in-house inventories, with concentration on DEA

regulated substances

EARLY CAREER ROLES

MEYER LUMBER COMPANY, Harrisonville, Missouri / Assistant Manager

WONDER BREAD, Harrison, Arkansas / Territory Sales

HURRICANE RIVER CAVE, Western Grove, Arkansas / Cave Guide

VOLUNTEER LEADERSHIP ROLES & COMMUNITY AFFILIATIONS

Parent Association, Leawood Elementary School: Buildings and Grounds Chair (2009 & 2010), Chairman

of CATWALK fundraising event (> 10K fundraising project) (2011 & 2012), Chairman Field Day Event (2010

&2011)

Resume

Oxford Hills Home Association Board Member (2008 -2010)

HOPE Builders Chief Financial Officer (Budget >100K) & Board of Trustee member (2009 -2011)

Vestry Member, 3 year term, St Michael’s Episcopal Church (2009 -2012)

Den 1, Pack 3384 Cub Scout Leader (2010 – present)

Chairman, Carpenter Ants Charitable Outreach (2011-present)

COMPUTER PROFICIENCIES

SAP inventory control system, Windows NT, MS Outlook, MS Word, MS Excel, MS PowerPoint, Citrix,

Documentum, Impromptu, MARS XP and Congos

Resume

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