Customer Service System
Resume:
Martha Smith
***** ****** ******, *** *******, Tx. 78249
Email: ****************@*****.***
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OBJECTIVE: To obtain a career that allows me to utilize my twenty years of
experience in the administrative field.
SUMMARY OF QUALIFICATIONS:
Hardworking, dependable and honest individual with the ability to work
independently. Professional and friendly customer relation skills.
Proficient in written and verbal communications.
EMPLOYMENT HISTORY:
Retail Merchandiser October 2009 to
Present
Hallmark Marketing Corporation
. Responsible for merchandising of greeting cards
. Planogram compliance, maintenance and resets
. Implementation of Point of Purchase
. Clean, rotate, stock and price merchandise as appropriate
. Collaborate with store managers on product promotions
. Conducted product knowledge training with store associates
. Inventory control verification and ordering
Office Administrator July 2001 to
Sept 2009
Dish Live Satellite
. Provided product information and pricing
. Prepared customer invoicing
. Set up satellite installation appointments
. Product purchases and inventory control
. Handled customer service resolution
. General bookkeeping and administrative duties
Retail Merchandiser January 1998 to
June 2001 Proctor and Gamble
. Responsible for cosmetic product line division
. Planogram compliance and resets
. Implementation of Point of Purchase
. Stock and price merchandise as appropriate
. Collaborate with dept. managers on product advertising
Customer Claims Specialist May 1984 to May
1997 USAA Insurance Company
. Provide initial customer service to auto and homeowner policy
holders
. Handle inbound claim calls and conduct policy verification
. Properly obtain new claim information and enter into system
. Answered incoming calls on multi-line telephone system
. Process mail, filing, faxing and photocopying
. Review, prepare and send letters, reports, and forms
COMPUTER SKILLS:
Microsoft Word, Excel, Outlook, Ten-key calculator, Internet, Fax,
Postage Meter,
Copier/Scanner, PBX Telephone System
Contact this candidate