High School Software

Johnmartin Ruiz

Desktop Support & IT Support Specialist

Bronx, NY

**********@**.*** - 646-***-****

Highly motivated and focused professional seeking full-time Information Technology and Customer Support

position within the Information Technology.

Knowledge Of

IT maintenance.

Hardware faults.

Network support.

Logging faults.

Replacing parts.

IT infrastructure.

SCCM

Lync 2010

Microsoft Exchange

Video Conferencing

Active Directory

WORK EXPERIENCE

IRM Computer Specialist

Department of Veterans Affairs - New York, NY - June 2007 to Present

Grade: GS 5

Function as Computer Specialist for the New York Harbor Healthcare System and remote sites.

Provided technical assistance with Apple Computer, iPhones and iPads.

Able to identify Solutions with Computer and Server by trouble shooting various problems such as virus,

software package, hardware issues and network issues.

Provided excellent technical supports with computer and laptops.

Installation of new hardware and software

Installation of operating systems ranging from Win2000, Windows XP and Windows 7.

Installation of Encryption on various Computer, notebooks, netbooks and USB thumb drives.

Able to repair LaserJet and Faxes Machines such as HP printer, Lexmark's and Brother Faxes.

Responsible for disturbing Cell phone, Smartphone and Pager throughout the New York Harbor Healthcare

System.

Installation of local networks and server installment.

Collaborated with FTC in deploying virtual health equipment such as Primary Tele Health carts, education

carts and portable video conferences devices.

As an IRM Clerk with OIT at the Harbor I had the opportunity to rotate through the various sections and

campuses of the New York Harbor Healthcare System. Initially I shadowed each technician assigned to a

specialty and then I "flew solo" in going out to make repairs, troubleshoot or install various devices.

Working with the Telecommunications Section I learned how to troubleshoot, update, setup and program

Blackberries, long range pagers, in-house pagers, overhead paging and cell phones. I assisted in pulling cable,

installing jacks, tracing and troubleshooting connectivity issues relating to the infrastructure.

Working with the Network Administration Section I had become familiar with, worked on, and learned

troubleshooting techniques for Access Points, wireless network, switches, routers, ports, DSL, UPS and

cabling in the data closets.

As a trainee in the hardware repair group I had become very familiar in troubleshooting and replacing

components for fax machines, printers, scanners and medication carts (Flo carts and Howard carts).

As part of the Operations Section I had the opportunity to spend many years working on a variety of

equipment such BCMA carts, contingency machines, computers and peripheral equipment. I have deployed

printers and workstations, installed software and various patches. I've performed security scans and cleaned

infected computers. I've produced reports and generated logs of security activity. I have supported the televideo

group by starting conference calls and assisted in troubleshooting televideo problems.

I'm currently detailed to the St Albans Campus where I have an opportunity to work independently. I am

currently one of three techs assigned to the facility and need to handle the whole gambit of issues from desktop,

communications, televideo, software and hardware issues. I'm also the primary Accucare support tech for this

specialist software for the St. Albans facility.

IRM Helpdesk Specialist

Department of Veterans Affairs - New York, NY - June 2006 to June 2007

Grade: GS 4

Providing first level technical support to customers.

Ability to convey technical solutions in a clear and concise manner.

Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.

Quickly responding to customer enquiries and concerns.

Escalating unresolved problems to other support staff.

Taking ownership of problems and tracking them to a successful conclusion.

Raising & maintaining incident tickets and problem records.

Setting up new users' accounts and profiles and dealing with password issues.

EDUCATION

Information and Technology

Kingsborough Community College Brooklyn - Brooklyn, NY

September 2007 to Present

Information and Technology

New York College of Technology Brooklyn - Brooklyn, NY

September 2005 to July 2007

High school diploma

William E. Grady High school Brooklyn - Brooklyn, NY

September 2000 to July 2004

ADDITIONAL INFORMATION

Key Competencies

Identifying and remedying performance bottlenecks in complex systems.

Repairing IT equipment and replacing parts.

Prioritizing in a fast moving environment.

Ability to grasp technical concepts quickly and easily.

Giving sound advice on technical matters.

Accurately following diagrams and written instructions to repair a fault or set up a system.

Strong system and IT experience.

Flexible to overtime requests.

Maintaining records of software licenses.

Professional Skills

Proactively working as a member of a team.

Active questioning & listening skills.

Maintaining individual performance targets.

Ability to work under pressure.

Excellent problem resolution skills.

Good communicator at all levels.

Secretarial and computer specialist skills

Work well as a member of a team & in isolation.

Open to different ideas, working practices and cultures.

Contact this candidate