Customer Service Representative

**** *** ***** **. *** Vegas, NV ***** 702-***-****

***************@*****.***

Jody Edwards

JOB OBJECTIVE

Community liaison or any position in the Customer Service industry

QUALIFICATIONS

SUMMARY OF

Twenty-five years in the healthcare industry

management

•

Exceptional team abilities

•

Robust record of success in achieving timelines and objectives

Dynamic, articulate, analytical, result-oriented; I good challenge

•

and love a

•

PROFESSIONAL EXPERIENCE

Las Vegas,

KINDRED- TORREY PINES

11/11 to 03/13 NV

Admissions Coordinator

Facilitated admissions through completion of the intake process

•

Prepared admission reports by collecting, analyzing and summarizing data and

•

trends

their

Conducted educational in-services regarding all aspects of contract

•

Coordinate day to day administration and patient information with medical

•

facilities

Trained all new personnel to their department

•

Las Vegas,

EQUITY STAFFING

08/11 to 11/11 NV

(United Healthcare)

Customer Service Representative

Conducted cold calls and set up new accounts

•

Worked with referral sources and continually drove to develop new ones

•

Las

4/03 to 6/09 Vegas, NV

KINDRED HEALTHCARE

Manager

Clinical Liaison

and

Achieved maintained all ongoing day to day medical assessments for

•

placement to acute, sub-acute, nursing facilities this

and skilled included providing

information to patient and families.

follow-up potential patients physicians,

Continued for with case managers,

• and social workers to ensure DRG days were met.

Collaborated luncheons and myself and

breakfast to introduce what our

• company provided.

07/01 to 04/03 VITAL CAREanager Las Vegas, NV

M

Patient Case

Oversaw all and needs on

patient’s supplies medication a weekly basis.

Assisted in daily marketing by maintaining rapport

•

a with current physicians

• and any new prospective clientele.

Assisted in the delivering of any DME needs to client’s homes.

•

INSIGHT

06/00 to 01/01 DIAGNOSTIC CENTERS Las Vegas, NV

Account Executive

Marketing for the two diagnostic facilities within Las Vegas and

• Henderson areas.

Conducted meetings with the offices and surgery

physician centers to

them with

• provide training and information regarding our services.

Collaborated luncheons and off sight to

dinners introduce myself and what our

provided.

• company

Las Vegas,

HUMANA

03/89 to 01/00 NV

Provider Administration Assistant

their

Conducted educational in-services regarding all aspects of contract.

•

Collaborated breakfast and luncheon meetings to physicians and their staff

.

•

Trained all new personnel to their department

•

Committee representative to identify inter-departmental and quality

improvement

issues

REFERENCES

Available upon request

Contact this candidate