Administrative Assistant Front Desk

N icole Broeckling

**** *. ***** ***** **.

Spokane Valley, WA 99212

************@*****.*** 206-***-****

OBJECT I V E: Position as a front desk receptionist or administrative assistant in the

Spokane area

SUM MARY OF QUAL I F ICAT IONS:

• Nearly two years of experience in the healthcare field as a receptionist

• Excellent communication, problem solving, organization, and attention to detail

• Able to maintain courtesy, professionalism and patient confidentiality

• Microsoft Word, Excel, and PowerPoint; copying & faxing

REL EVANT EXPER I E NCE

R eceptionist – Salish Women’s Health Seattle, WA October

2011-August 2013

• Primary person to check patients in and prepare charts and fee slips for next day

appointments

• Worked as a team to answer a 5-line telephone system; pulled charts for stat requests, lab

results, recalls and messages

• Scheduled appointments using Ridgemark and Centricity scheduling systems

• Maintained the front desk area, chart room and OB census; handled the organizing and

p urging of patient records to be archived

• Sent recalls and certified correspondence to patients

• Scheduled lunch meetings for vendors and drug reps

• Compiled a front desk employee t raining manual; helped t rain all new employees

E DUCAT IO N

U niversity of Washington Seattle, WA

G raduated June, 2011

B achelors of the Arts – Psychology

Coursework:

• Drugs & Behavior Seminar – Solo research-based hour-long multimedia presentation

• Neurobehavioral lab – Group presentation of experimental research & data analysis

• Health Psychology – Group project and presentation on addictive behavior and

i ntervention

R esearch Experience:

• King Lab Research Assistant – Ran subjects in two psychological research studies

VOLUN T EER

H igh School Youth Group Leader – Seattle Unity, Seattle, WA

2010-2012

• Guided and motivated a group of high school students

• Set expectations and developed group dynamics

• Dealt with behavioral problems

• Supervised the planning of activities and fund raising events

ACT I V I T I ES

• Photography, camping, hiking; t raining for my fi rst half marathon in June

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