Customer Service Sales Representative
Resume:
Sherry Snowden
**** *. ********** ****. #****
Las Vegas, Nevada 89117
******.*******@*****.***
Objective: I am seeking a professional position in the Medical front Office, where I can utilize my 2
year degree and professional experience with the opportunity for growth.
Availability: October, 2013
Key Skills: Accurate use of ICD- 9- CM, ICD-10- CM, and CPT4 code books
Experience in posting patient and third party payments; statement reconciliation
Accurate use of CMS- 1500 claim form completion, and utilization of NDC Medisoft medical
computer program
Experience in preparing chart notes, maintaining and protecting the security of medical (EMR)
records and appointment scheduling
More than 5 years’ successful experience in customer service and support with
recognized strengths in account maintenance, sales, staff support, problem-solving and
trouble-shooting. Ability to handle complex and multiple priorities
Education
Associates in Science- Medical Insurance Billing and Coding Program completed January 2013
EVEREST INSTITUTE, Rochester, New York
Presidents list- 4.0 average 6 quarters
Work
Experience
Mercantile Adjustment Bureau/ Rochester, NY January 2013 to September 2013
Medical Debt Collector
Inbound and outbound superior level of customer service in a high volume call center
Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations
Locate and notify customers of delinquent accounts by mail or telephone
Record information about financial status of customers and status of collection efforts
Advise and Persuade customers to pay amounts due on delinquent accounts
Comprehensive understanding of the medical collection process and knowledge of compliance
requirements
Ability to effectively manage, conduct and support collection projects of all sizes
Everest Institute/ Rochester, NY May 202011 to May 2012
Records Clerk Federal Work Study
Keep records of materials filed or removed, using logbooks and/or computers
Perform general office duties such as typing, operating office machines, mail- outs and filing
Find and retrieve information from files in response to requests from authorized users
Kelly Services/ Rochester, NY December 2007- August 2008
Customer Service Call Center Cooper Vision/ First American Real Estate Tax
Service
Worked in a professional call center environment completing order taking and data entry
requirements assisting a large volume of eye care practitioners
Responsible for resolving customer questions regarding product availability, performance, and
service
Assisted licensed eye care practitioner’s with finding appropriate products that best fit their
patients needs
Handled all customer service issues, questions regarding shipping, filing paperwork properly,
reporting alleged defects, and submitting credit requests
120- 130 Avg. Calls taken on a regular shift
Gathered property tax information from Government Officials
Verified current and delinquent property tax information
Entered updated tax data into a live database
Responsible for maintaining accurate information in the property tax database to ensure
satisfaction of services requested by clients of First American Real Estate Tax Service
Sutherland Global Services/ Henrietta, NY December 2006- July 2007
Inside Sales Representative ADP Payroll/ Hewitt Packard
Sold ADP Payroll services to small business owners
Single point of contact for a large volume of business owners
Organized and maintained scheduled telephone appointments
Established strong rapport and trust with clients
Responsible for researching SKU’s in the warehouse database to process returns in a timely
fashion
Tracked shipments and credited customer accounts
Reported all defected and damaged items
Processed exchanges
Dial America Marketing/ Henrietta, NY December 2004- November 2006
Account Specialist
Credit Card requisition
Promoted consumer products and services
Established and met professional sales goals
Maintained knowledge of Company products, services and applicable Federal regulations
Ensured Compliance with operational, security, and audit procedures
Contact this candidate