Customer Service High School

KAYLA DAVIS

**** ***** **, *** ***, Texas ***** C: 469-***-**** ****************@*****.***

Professional Summary

High-energy employee, with advanced skills in customer service, speaking with the public, and computers.

Strategic worker and excellent when it comes to multitasking. Works very well under pressure. Great with

computers and capable of typing fast and accurately. Fluent in using Microsoft Office among other programs.

Works well with filing systems and office machinery. Accustomed to using multiple phone lines with high call

volume and multiple computers at one desk. Successful in work both as a team member and as a solo employee.

Skill Highlights

Highly responsible and reliable Schedule management

Problem resolution

Works well under pressure

Deadline-oriented

Exceptional interpersonal skills

Microsoft Office

Trained in liquor, wine, and food service

Spreadsheet development

Upbeat, outgoing and positive

Inventory systems

Exceptional sales technique

Prioritizing

Extensive hospitality background

Proofreading

POS systems operation

Telephone skills; Multiple phone lines, patching

High volume dining

calls, and transferring calls

Employee training and development

Critical thinking

TABC and Food Handler's license

Creative problem solving

Data collection

Data entry

Media relations

CAD, Omnixx, and NCTCOG 911 certified

Accomplishments

In all of my training for any job I have taken, I have always been released early. I have received many small

awards for meeting sales goals or requirements of my managers. I have been complimented on being

proactive and taking initiative in hectic situations. My coworkers have always enjoyed me as a reliable,

responsible, and hardworking partner.

Professional Experience

Telecommunicator

01/2013 to 10/2013

Waxahachie Police Department

Waxahachie, Texas

I was responsible for answering multiple phone lines and prioritizing the calls accordingly, managing all officers

and detectives on shift through the radio and CAD system, formally dispatching officers to calls, putting

together paperwork and reports and entering them in the Omnixx system accurately, fling paperwork, being

knowledgeable of city and officer policies, and working in high stress situations with accuracy and finesse. I

also answered multiple phone lines including 911 lines and followed question procedures accordingly. I was

accustomed to working a great amount of overtime and holidays, including arriving to work early and staying

late as needed. During my time at the department I graduated from my training early and excelled in all of my

classes and goals.

Server 08/2011 to 01/2013

342 Grill & Bar

Red Oak, Texas

I was responsible for maintaining 100% guest satisfaction and meeting every need. I served guests fast,

accordingly, and correctly. I prepared food and drinks with last minute artistic touches for presentation,

stocked shelves with replacements, cleaned my tables and finished side work sections as assigned, and

went above and beyond to help my coworkers. I worked extra shifts that needed to be covered in emergency

situations and attended work early or stayed late as needed. I worked in high dining volume and handled

multiple tables and guests at one time.

Facilities Manager

06/2009 to 12/2012

Highland Meadows Church

Red Oak, Texas

I maintained the cleanliness and order of the facility. I kept inventory and filed paperwork on occasion.

Although I mostly worked alone I enjoyed the work I would accomplish after every shift. I worked on side

projects when needed and helped in any way with anything I could.

Receptionist

08/2010 to 03/2011

Victory Promotions

Dallas, Texas

I was in charge of answering phone lines and managing our output system. I created presentations and

worked with Microsoft Office frequently. Unfortunately I could not stay with the company due to relocation.

Education and Training

High School Diploma

2010

Red Oak High School

Red Oak, Texas, United States

In high school I was a member of the Marching and wind Ensemble Concert band, I received many awards for

my performances at region and solo tryouts and played in the Meyerson Symphony hall twice in which my

instrument section received an award for best section of the competition. I was a Drill Instructor for our

marching season for two years and taught many students the skills to marching in a conventional marching

band. I was also Head Music Librarian for the band for 3 years and filed, organized, and made copies for

students of different instruments, parts, and music pieces.

Associates in Science

Navarro Junior College

Waxahachie, Texas, United States

I have been attending school at this Junior college since the fall of 2010. I am working to finish my degree and

move on to study for my Bachelor's degree.

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