Daniel M. Fillinger
Bedford Heights, Ohio 44146
**************@***.***
http://www.LinkedIn.com
CAREER SUMMARY:
** ***** ** *** ** industry in various roles from Helpdesk, Desktop
Support, and as church IT Coordinator which has resulted as being an asset
in a single or team task role saving cost, time, and receiving high
customer user approval throughout each organization.
EDUCATION/CERTIFICATIONS:
New Horizons Computer Learning Center - Garfield Heights, Ohio
November 2011 - May 2013
CompTIA A+ Essentials Certification
CompTIA A+ Practical Certification
CompTIA Network+ Certification
Remington College - Cleveland, Ohio
July 2001- 2003
. Associate of Applied Science in Computer Networking Technology
. Graduated with honors: GPA: 3.5
COMPUTER SKILLS & EXPERIENCE:
Operating Systems: Windows 95, 98, 2000, NT Server, 2000 Professional, 2000-
Advanced Server, 2000 SQL Server, XP, Vista, & 7
Software: MS Excel, MS PowerPoint, MS Access, MS Word, Visual Basic, Print
Shop Deluxe, Corel Draw, Adobe Photoshop, and Acrobat
Hardware: All the components of the Computer including Motherboards, Hard
Drives, DVD/CD ROMs, Hubs, Switches, Routers, Scanners, and Printers
Networking: Network Administration, Typologies, Protocols, IP Subnet
Addressing, Networking Specifications, Cabling, OSI/TCP Model, and Wireless
Networking
Databases: Lotus Notes 6.0 & 6.5, EFax, MDSI, JDE, AS400, Citrix Network
Neighborhood, & Management Console, MMC, S1 Domain User and Profile
Accounts, FX Mobile Server Center, Mnotes Center, Elogistics
School Projects: Disassemble/Reassemble computers, identified components of
Motherboard, Troubleshooting and repaired boot up problems, SQL Server,
2000 Advanced Server, 2000 Professional, XP Home and Professional installs,
IIS Administration Techniques, installed Hardware, Software, Motherboards,
Floppy Disks, Hard Drives, CD/DVD, RAM, PCI cards,
and Processor Chips
EMPLOYMENT HISTORY:
Computer Consultant
2003 - Present
. Troubleshooting and repairing desktop/laptop computers for users
. Administration of User / System Configurations per user request
. Working with Setup Screen on user's PC
. Partitioning Hard Drives & installing different Operating Systems
. Configuring and troubleshooting Cable & Wireless Network connections
. Network Security for Wired & Wireless connections using Smart Cards,
. Certificates, SSID Setup, WEP/ WPA /WPA2 Encryption Key Configuration
. 128/256 Bit Levels, Anti Virus, Spyware, & Malware protection-
configuring
. Automatic/Manual Windows Updates, Service Packs & Scans to resolve end
user problems
. Installing Windows software Updates & Service Pack Updates
. Firewall configurations Hardware/Software troubleshooting & end user
upgrades
. Setup/troubleshooting of wired & wireless networks, routers& printers
Bedford UPC Bedford, OH
2007 - Present
IT & Sound System Church Coordinator
. Sound System & Computers - Installs/Upgrades/Troubleshooting/Repair
. Program install for Analog to Digital Conversion & Storage
. Voice/Music to CD / MP3 Format
Source One Healthcare Technologies Mentor, OH
2006 - 2007
Helpdesk / IT Support Nationwide Tier1, 2, &3 Support Analyst for Corporate
Headquarters
. Support for Lotus Notes/Mnotes (PDA), Efax,Remote Access Server,Mobile
Data Solutions,Citrix Metaframe XP (Remote Connections),Desktop
Authority,Management Console,Cisco VPN,Winterm,Citrix Network
Neighborhood,JDE/AS400, Domain User Accounts,FX Service
Center,Elogistics,Anti Virus,Spyware,Malware,Pagers,Network Monitoring
of Branch Locations,and Network and Wireless Connection
Troubleshooting
RJ Martin Electrical Contractors Bedford Heights, OH
2005 - 2006
Network Cable, Video, Sound Systems & Security Installer
. Installing and troubleshooting connectivity of Data, Video, and
Security lines CAT 5,5E, & 6
. Telephone toner to find Dial tone for tracing powered line
. Installations of Motion Sensors, Door Locks, CCTV, Video, Sound &
Security Systems
. Routing cables to IT Server Rack room for Data, Voice, Video, Sound &
Security Equipment
. Terminating jacks/connectors for competition of Cat 6, 5, 5E, Coaxial,
Sound, & Security Equipment[pic]