Customer Service Assistant

Francine Garrido

**** ***** *** ****** ( Las Vegas, NV 89104

( Cell: 702-***-****

***********@*****.***

Business Specialist Assistant/Administrative Assistant

Profile

Administrative support professional offering versatile office management skills

and proficiency in Microsoft Office programs. Strong planner and problem solver

who readily adapts to change, works independently and exceeds expectations. Able

to juggle multiple priorities and meet tight deadlines without compromising

quality.

Education

Southern Nevada Vocational Technical Center - Las Vegas, NV

Relevant Courses:

Career Majors: Office Technology I & II Honors

Career Majors: Accounting I & II Honors

MS Office for Professional Staff

Keyboarding and Document Formatting

Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2003

College of Southern Nevada - Las Vegas, NV

Attended Fiscal Year 2009-2010

Business Informational Systems Course (MS Office 2007)

Bookkeeper Course

Keyboarding Course

College For Success Course

Floral Design Certificate of Accomplishment

Conventions Certificate of Accomplishment

Key Skills

Office Skills: Office Management Spreadsheets/Reports Front-Desk

Database Administration Calendaring Reception

Computer MS Word MS Outlook Windows

Skills: MS Excel MS Access Peachtree 8.0

MS PowerPoint MS Publisher Type 40 wpm

Infinite Campus District Web Now 6 Finance Ten Key 9432 ksph

Edition Program

Accounting I/II Office Technology

Skills: I/II Bilingual:

Spanish

Experience

The Adoption Exchange - Bilingual Administrative

Las Vegas, NV Assistant/

The Adoption Exchange is a non-profit Receptionist-April 2013 to Present

organization which focuses in recruiting

families for children that are put up for As the Nevada Administrator I

foster care and adoption. We seek forever perform all administrative duties

families for our Nevada hard to place and I assist the Director of

children. We work with the Clark County Programs with any assistance she

Department of Family Services and a variety of requires. I perform multifaceted

different staff members to achieve our duties for this organization, as

mission. you could see here that I am also

the organization's receptionist.

Edison Learning - John S. Park Edison

Elementary School Las Vegas, NV Business Specialist Assistant

November 2008 to June 2012

Handled multifaceted clerical tasks (e.g., data entry-Microsoft Office 2007,

filing, records management and billing) as the business specialist assistant to

the Business Specialist. Created the financial reports for the seven charter

schools and worked as a partnership with the Clark County School District.

Quickly became a trusted assistant known for "can-do" attitude, flexibility and

high-quality work.

Highlights:

Communicated effectively with multiple departments to maintain reports up to date

and input registration packages for new students. Established strong

relationships to gain support and effectively achieve results.

Entrusted to manage office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened and

transferred calls; and prepared official school correspondence.

Earned great marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

Susie's Deals -

Retail Sales Associate

Las Vegas, NV

August 2008 to October 2008

Performed cashier, sales and inventory duties.

Sitel -

Customer Service Representative

Las Vegas, NV

February 2008 to July 2008

Received incoming calls for all Verizon Wireless customers, and assisted them

with the best customer service for any billing inquiries.

Extra-Curricular Activities

Student Organization of Latinos

October 2005 to June 2006

Future Business Leaders of America

October 2006 to June 2007

Parent Teacher Center Volunteer/John S. Park Elementary January 2012

to June 2012

Volunteer/Secretary of The Adoption Exchange Volunteer Troupe April 2013 to

Present

Certificates/Awards

Microsoft Office Specialist Certificate - Excel

April 2007

Microsoft Office Specialist Certificate - PowerPoint April

2007

Microsoft Office Specialist Certificate - Word May

2007

First Place Spelling Award for The Language Fair Event June 2007

References available upon request

Contact this candidate