Human Resources Customer Service
Resume:
CHRISTOPHER S. COFFEE
Baltimore, MD
*********@*******.***
www.linkedin.com/in/chriscoffee
Human Resources Manager
Seasoned HR Professional with over 10 years of human resources and
management experience. High integrity individual with impeccable record of
accomplishment of providing outstanding client service. Proven analytical,
problem solving and project management skills in large-scale corporate
environments. Highly competent and adaptable individual who is experienced
with start-ups and continuous process improvement. Strong work ethic and
willingness to take ownership for wide-ranging responsibilities.
Demonstrated success in leading high performance teams. Understanding of
working with groups of individuals with diverse needs, viewpoints,
comprehension, and learning levels. Areas of expertise include:
* Strategic HR Planning
* Training & Development
* Compensation & Benefits
* Recruitment & Retention
* Employee Relations
* Employment Law
Professional Experience
Cracker Barrel Old Country Stores Mid-Atlantic Region, Lebanon, TN
2012-2013 Regional Field Human Resources Manager
* Partnered with Regional Vice President and District Managers in
succession planning and management development to ensure quality
management performance and bench strength.
* Partnered with Director of Diversity to produce a Diversity Pilot
Program which is being rolled out to entire company.
* Provided consultation and advice to Regional Vice President, District
Managers, Talent Acquisition, and Restaurant/Retail Management Team on
employee and labor law, recruitment, staffing, training and
development, employee relations, and other HR functions.
* Partnered with home office associates to provide appropriate solutions
and recommendations on compensation, benefits and payroll
administration.
* Counseled and supported management at 61 locations on compensation,
HRIS, employee law, labor law, employee relations, recruitment,
training & development, and other HR functions.
Bed Bath & Beyond, Towson, MD
2006-2012
District Human Resources Manager
* Partnered with four District Managers in succession planning and
management development to ensure quality management performance and
bench strength.
* Coordinated training and development for management in Northeast
Region.
* Managed the recruitment function for all management associates.
* Oversaw the performance processes for management and hourly
associates.
* Counseled and advised management on recruitment, training and
development, retention, employee relations, and other HR functions.
* Partnered with Corporate HR to provide appropriate solutions and
recommendations on compensation, benefits and payroll administration.
* Resolved employee relations issues.
* Conducted annual HR workshops for all management associates.
* Conducted annual HR audits ensuring compliance with laws, policies,
and regulations.
The HR Source, Greenbelt, MD
2005-2006
HR Contractor - Fannie Mae Foundation
* Managed the recruitment function for exempt and non-exempt positions.
* Managed the retention process, including assisting managers with
defining performance standards and providing guidance on performance
issues.
* Managed development and execution of training at the Foundation under
the umbrella of Fannie Mae Foundation University. Ensured that all
learning was aligned with the strategic business initiatives of the
Foundation.
* Oversaw new employee orientation scheduling, notification,
coordination, and implementation.
* Updated current employees and informed new employees of HR regulations
and policies, benefits, compensation, working conditions, and
promotional opportunities.
JACER Corporation (Government Contracting Firm), Arlington, VA
2004-2005
Recruiting/Human Resources Manager
* Managed a 4 person team who recruited employees for the Department of
Defense ensuring fit with DOD's strict specifications.
* Provided support to the Director of Human Resources in researching,
establishing and administering compensation and benefits packages.
* Processed new hires and provided compensation and benefits, HR
regulations and policies support.
* Coordinated and conducted training sessions and workshops for
employees.
* Conducted quarterly visits to client sites to secure relationships
with the client, assess employee's performance, and identify and
address training needs.
J.C. Penney Company, Plano, TX
1999-2004
Human Resources/Operations Manager, Springfield, VA 2004
* Oversaw Human Resources and Operations of a $45 million sales volume
store.
* Built, coached and motivated a management team of 15 and a sales team
of 300.
* Recruited, interviewed, hired qualified management, office and sales
associates.
* Partnered with District HR to provide appropriate solutions and
recommendations on compensation and benefits.
* Oversaw the training of rules, regulations, procedures, customer
service and product knowledge.
* Drafted and administered annual appraisals for management and office
staff.
* Reviewed and approved annual appraisals and increases, promotions, and
rewards.
* Controlled general expenses, including but not limited to salary cost,
purchases, supplies, utilities, cleaning services, repairs and rent.
Senior Department Manager, Baltimore, MD 2000 - 2004
* Built sales for the Women's Apparel Division through merchandising,
setting sales goals, and by creating contests and promotions.
* Recruited, interviewed, and developed customer service associates.
* Motivated, trained, and coached a sales team of thirty-five.
District Market Trainer, Springfield, VA 1999 - 2000
* Assisted the District Human Resources Manager.
* Oversaw customer service and training for twenty-five stores in the
Baltimore / Washington Market.
* Conducted market and in-store workshops, as well as one-on-one
training sessions, to assist in the development of market and store
personnel.
* Developed and implemented market programs to promote customer service
and associate development.
Education, Professional Affiliations & Leadership Role
MBA with HR Concentration, Walden University
BS in Business Administration, University of Phoenix
Coursework in Business Administration, University of Delaware
Professional Affiliations - Society of Human Resource Management (SHRM)
Leadership Role - National Young Folks & Friends Union (YFFU) Treasurer,
House of God Church, Inc.
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