Sales Customer Service

STEVE KEY

***** ****** ***** **** ****, Jacksonville, FL 32258 ● 904-***-**** ● *********@*******.***

SUMMARY PR OFILE

Customer-oriented, results-driven, and dynamic professional, extensive sales, account management, and business development

experience within the healthcare, government, education and commercial B2B environment. Equipped with consistent record of

increasing sales and revenue. Expert in consultative selling and solutions-based needs analysis for Fortune 100 and 500 clients.

Competent in planning and directing reorganization of business processes and programs to improve efficiency and productivity

while reducing costs. Powered with high caliber management qualifications in developing and implementing effective sales and

marketing strategies and plans. Entrepreneurial and visionary, capable of leading and motivating people at all levels to achieve

maximum potential while attaining corporate objectives. Known for versatility and effectiveness in stressful situations.

CORE STRENGTHS

Strategic Selling Skills Persuasion, Negotiation, and Closing

Budget Control and Implementation Quota Attainment

Leadership, Training, and Team Building Profit and Loss Projections

Problem Resolution and Decision Making Superior Interpersonal and Presen tation Skills

Outstanding Customer and Vendor Relations Articulate Oral and Written Communication

Good Business Acumen

Time Management and Organizational Skills

CAREER ACCOMPL ISHM ENTS

Achieved 118% to plan in Q1, a 58% growth over PY2010.

2011 - 2012

110% to plan. Ranked 3rd in region

30% growth in first year opening new accounts and growing business.

2007 - 2008

Gained acknowledgement as the 2 nd representative nationally in a ranking out of 24 account managers.

2006

Exceeded quota by 32% for FY 2006

Double top line revenue from $1 million to $2 million within 13 month period.

2002 - 2005

Maintained consistent company growth of 20% year over year through new account activity.

Earned recognition as the Top Representative in Southeast region, achieving 113% of sales plan

1999 - 2002

Positioned 23rd out of 275 account managers

1994 - 1999 Significantly grew net sales year over year by 60% and finished at 162% of plan in major market sales

RELATED E XPER IEN CE

OfficeMax, Jacksonville, FL

Corporate Account Manager 2010-2013

Played a major role in consistently achieving and exceeding sales goals by 20%

Handled lifecycle management of digital print, brokered all offset printing, direct mail, fulfillment services, labeling, bra nd

identity items, mailing and promotional products with local and national vendors.

Exemplified proficiency in promoting programs through consultative selling approach and formal presentations, presenting

solutions to their key business issues with focus on cost savings, efficiency, and manpower productivity

Actively participated in tradeshows and facilitated workshops at client events

KPG, Jacksonville, FL

Account Executive 2008-2010

Printing and document management sales;

Corporate Communications • Magazines • Catalogs • Presentation Folders • Brochures • Direct Mail • Fulfillment Services •

Packaging & Labeling • Sales & Marketing Materials • Brand Identity Items • Training Materials • Graphic Design • Mailing

Assembled, installed custom PC systems and peripherals, consultation and training in use of various software applications

Shell Office Systems, Jacksonville, FL

Account Representative 2007-2008

Marketing and sales of comprehensive on -site records management systems, filing systems, storage systems, shelving,

movable shelving, and electro-mechanical storage systems, micrographic film-based imaging systems, check readers, and

digital document management systems including software and scanners to healthcare, military, government, universities

and corporate accoun ts.

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Pace Systems Group, Jacksonville, FL

Southeast Account Manager 2006

Marketing and sales of web based print management systems to the commercial printing and graphics industry

throughout Florida, Georgia, Alabama and Mississippi

Ranked 2nd in sales nationally within first 6 months with company

CSX Intermodal

Sales Representative – Logistics 2005

Design, market, sell and manage CSX Transportation (CSXT) services. Create and execute strategic account plans for

customers. Establish measurements and feedback mechanisms to ensure customer requirements are met on a daily basis.

Lead and strengthen business relationships within CSXT and customer organizations while pushing each for improved

performance or increased business levels.

Develop improved service plans with customer and appropriate CSX groups, including Service Design, Operations and

Customer Service.

CFL, Jacksonville, FL

General Sales Manager 2002-2004

Provided high tech hardware and custom software solutions for automotive dealerships;

Accounting, Payroll, Service, Parts, Sales, Follow -up, Customer Retention Systems, Prospecting Services

ADP Dealer Services, Jacksonville, FL

Key Account Executive 1999-2002

Market e-business and integrated computing solutions for automotive retailers and their manufacturers

Provide transaction systems, communications networks, and manufacturer interfaces, data products, hardware, software

and professional services to manage sales and operations of dealers throughout FL & GA.

Exceeded sales quota, top 10%

Standard Register, Fort Lauderdale, FL

Senior Healthcare Account Executive 1994-1999

Maintained and increased sales in excess of $1.7 million annually

Established and maintained forms management services at 12 major hospitals

Management responsibilities to internal Account Administrators, Designers and support staff

Exceeded sales quota, top 10%, Awarded exclusive “100 Plus Club”

EDUCATION

BUSINESS ADMINISTRATION

Florida State University, Tallahassee, FL

AA - ACCOUNTING

Florida Community College, Jacksonville, FL

PROFESSIONAL TRA IN ING

Xerox Professional Management Training I and II ● Xerox Professional Sales Training I, II and III

Dale Carnegie Sales Training ● Challenger Training Part I and II

Microsoft Word, Excel, Powerpoint, Access, Outlook, Publisher, Visio

Adobe Creative Suite 5, Pagemaker ● QuarkXpress ● F3 Pro-Designer

Goldmine and Act Contact Management

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