Customer Service Manager
Resume:
Sarah MacNeely
*********@*****.***
Suffield, Connecticut
Summary
Eight years’ experience utilizing excellent office and management skills.
Seeking a position within an organization for professional experience and personal growth.
Skills & Expertise
• Microsoft Applications: Word, Excel, Publisher, PowerPoint, QuickBooks
• Event Planning and Scheduling
• CT Certified Notary Public
• Written Communication
• Public Speaking
• Telecommunication Skills
• 70 WPM Typing Speed
• Time Management
• Travel Arrangement Expert
• Highly Organized
• Budgeting
Experience
Office Manager:
• Ensured operations ran smoothly within departments such as information and data processing, mail, materials
scheduling and distribution, printing and reproduction, records management, telecommunications management, security,
recycling, wellness, and transportation services.
• Confirmed contracts, insurance requirements, government regulations, and ensured safety standards were followed
properly.
• Examined energy consumption patterns, technology usage, and personal property needs. Developed energy
efficiency procedures. Improved building efficiency by 35%.
• Planned long and short-term maintenance needs. Oversaw renovation projects.
• Answered directives from owners/other managers.
• Worked closely with attorneys, paralegals, CPA’s, and project managers.
• Prepared, analyzed, negotiated, and reviewed contracts related to the purchase or sale of equipment, materials,
supplies, products, or services.
• Handled the acquisition, distribution, and storage of equipment and supplies.
• Planned and designed grounds maintenance.
• Supervised building's operations/maintenance, real estate, project planning, communication, finance, facility function,
technology integration, and environmental factors.
• Planned work spaces, meeting rooms, internal & external seminars.
• Directed facilities staff, including custodial and grounds workers.
• Reorganized file room, updated client files, scanned expired documents, renovated storage/shelving.
• Prepared invoices, reports, memos, letters, and other documents, using Microsoft Word, Excel, and Imagine Time.
• Highly skilled in collecting on past due customer accounts, including resolution of discrepancies. Negotiated payment
arrangements on past owing receivables. Processed small claims court paperwork for outstanding bills.
• Greeted visitors and determined whether they should be given access to specific individuals. Documented consumer
contacts on system(s) of record.
• Read and analyzed incoming memos, submissions, and reports to determine their significance and planed their
distribution.
• Maintained owners calendar in Microsoft Outlook, planed and scheduled meetings, and teleconferences.
• Created travel arrangements finding the best deals/rates. Implemented my experience from previous position, to save
$100-$200 per hotel stay.
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing
and expediting orders for supplies; verifying receipt of supplies.
• Created and Updated company newsletter and correspondences using Constant Contact and Microsoft Office.
• Using internet tools I purchased hosting, designed/constructed, and maintained 3 websites for company.
• Planned seminars: negotiated event prices, budgeted, arranged travel, constructed event brochures, signs, binders,
etc., managed attendee information and payment.
• Marketed business using social media websites (Twitter, LinkedIn, Facebook). Set up advertising campaigns through
marketing websites (Constant Contact, MyEmma)
Bazzano & Rosenbloom, LLC • Hartford, CT • April 2012-Present
Sarah MacNeely
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Front Office Manager:
• Performed for and worked directly with the public: Interacted with up to 100 Customers a day.
• Customer Service Skills; Received countless recognition for excellence in customer service skills, and going
above & beyond to maintain customer contentment. Became the lead “go-to” person for new agents and
particularly challenging calls/guests.
• Interactions with computers; Used Sheraton computer programs/Microsoft Applications to calculate final bills
and receive payments for services. Used Publisher to create menus, brochures, logs, cards, signs, business
cards, labels etc.
• Communicated with supervisors, peers, and subordinates; Coordinated with members from other
departments for efficient shifts guaranteeing ultimate guest satisfaction.
• Telecommunication skills; Communicated with customers within and outside the organization utilizing PBX
operations, up to six lines.
• Received information for guest requests; filed/imputed information into the computer.
• Utilized interpersonal and communication skills to lead and encourage others, advocating sound business
decision making.
• Communicated performance expectations in accordance with job descriptions for each position and monitors
progress.
• Managed day-to-day operations. Meet guest’s expectations on a daily basis.
• Conducted meetings to communicate changes, successes, challenges etc.
• Ensured that guest service, operational needs, and financial objectives are met.
• Managed department expenses to achieve or exceed budgeted goals.
• Provided services that are above and beyond for customer satisfaction and retention.
• Improved service by communicating and assisting individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed
• Created a positive atmosphere for guest relations, displayed leadership in guest hospitality.
• Responded to and handled all guest concerns and complaints.
• Ensured reporting of all accidents & incidents correctly and in a timely manner.
Sheraton Bradley Hotel • Windsor Locks, CT • February 2008-February 2012
Sheraton East Hartford • East Hartford, CT • August 2009-July 2010
Doubletree Hotel • Windsor Locks, CT • May 2007-August 2007
Administrative Assistant:
• Document Organization: Collected, sorted, alphabetized, coded, and/or placed, in numerical order various
documents for filing, storage, or processing.
• Multitasking: Performed a variety of tasks at a given time, assigned by multiple managers and staff, to
assistant in the function of the career service office.
• Payment Processing: Prepared and processed bills, invoices, receipts, statements, checks, and other financial
documents.
• Electronic Mailing: Monitored incoming emails, replied, and forwarded as required for office manager.
• Utilized office technologies: Used office supplies for faxing, copying, sorting, printing, scanning, calculating,
and mailing newsletters. Opened, read, routed, and distributed incoming mail and other material.
• Established and Maintained Interpersonal Relationships: Developed constructive and cooperative working
relationships with others, and maintained them over time.
Becker College Career Services • Worcester, MA • September 2003-April 2007
Education:
Business Management, Becker College, Worcester, MA, 2007
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