Meredith R. Klein-Hertzel
**** ***** ****** ● Unit 101 ● Bridgeport, CT 06604
Mobile: 203-***-**** ● Email: *********@*****.***
Objective
To work in a challenging and stimulating environment with opportunity to use my current
experience and to enrich my knowledge and enhance my experience. Additionally, to contribute
towards the achievement of an organization’s objective by applying my professional skills.
Experience
Engage121, Norwalk, CT
Senior Account Director, March 2013 - Present
• Pioneer in creating and developing the Account Director program
• Acted as a liaison between Sales Client Development team and local franchise
clients
• Managed team of 3 Account Directors
• Increased local franchise involvement by over 500% in 6 months
• Created training external training curriculums for Account Directors
• Developed internal training documents for Account Directors
• Conduct in-person and web conference demonstrations of online applications.
• Created reporting on franchise involvement and growth for Corporate contacts
FocusVision Worldwide, Stamford, CT
Account Director: Beverage, Finance, Media/Entertainment, June 2011 – March 2013
• Ensured regular points of contact and develop relationships with end-users of
FocusVision services
• Responded to customer needs to ensure client satisfaction for the top 200 of all
Fortune 500 companies
• Conducted meetings to educate executives and key decision makers on all
FocusVision services and products in order to drive usage
• Provide input and implement strategies to drive increased loyalty to FocusVision
• Met quarterly sales goals of $1.1M in revenue
InsightExpress, Stamford, CT
Senior Sample Acquisition Coordinator, 2006 – June 2011
• Acted as a liaison between InsightExpress and third party vendors: managing,
launching and closing of individual projects
• Decreased external spending with third party vendors which saved the company
$1.2 million within 12 months
• Maintained an on-time delivery success rate of over 98% every month for 5 years
• Managed all RFPs for entire sales staff
• Development of an internal database to house all sample requests from the sales
team
• Created a third party portal for all external vendors to be able to view the
progression of individual projects in order to ensure on-time completion
• Panel management of internal product
InsightExpress, Stamford, CT
Project Manager, 2005-2006
• Communicated and work with clients in order to execute projects in a timely
manner
• Build surveys to client’s expectations in order for them to achieve their research
goals
The Country Club, Chestnut Hill, MA
Assistant Manager: Racquet Services, 2003-2005
• Acted as a liaison between the racquet sports department staff and the
membership
• Created and maintained the schedules of the entire tennis professional staff
• Ordered and kept inventory for pro shop
• Managed a team of 6 part-time employees, creating part-time employee schedules
Education
Bentley University, Waltham, MA
B.S. Information Design/Corporate Communications
Concentration: Public relations
Landmark College, Putney, VT
A.A., Liberal Arts
Phi Theta Kappa inductee
Skills
• Motivated, demonstrates initiative
• Demonstrates integrity by taking ownership and responsibility for decisions,
actions and outcomes
• Works well with colleagues
• Proficient in: Microsoft Office (Word, Excel, PowerPoint, Access and Outlook),
Microsoft Dynamics CRM
• Very Social Media Skills in: Facebook, Twitter, LinkedIn, Instagram, Yelp,
FourSquare, Google+ and Jigsaw
References
Available upon request