Customer Service Technician
Resume:
VAUGHN W. KELLNER
PO Box ******
Dallas, Texas **214
*****@*******.***
******@******************.***
Skills and Experience Highlights:
* Assembly, configuration and upgrading
* DOS, Microsoft Windows 3.1 Windows 95, 98, ME, NT, XP, Vista, Windows 7
* Experience in computer repair troubleshooting, diagnosis
* Experience in customer service and inventory management
* Enjoys researching and resolving problems
* Well organized and detail oriented, dependable and quality conscious
* Macintosh skills
* Basic laptop assembly
Work and Contract Experience:
Perfection by Choice / Photography / Computers I In-Between / 4/99- Present
Dallas. Texas / http://www.PerfectionbyChoice.com
Photography /Digital Photography / Action Sports / Panoramic / People / Places / Things
Computers / PC Technician / Phone Technician
* Hardware/Software phone support for my customers.
* Go to customer’s home and Repair their Computers.
* Upgrades, new hardware and or software.
* Teach the Customer how to use there PC, and or Software or Hardware.
In-Between / Links Manger / Basic Web Pages
EasyMoneyCasinos.Com, Microgaming-Slots-Online.corm
* Find people who want to add links to the web page and added them with Dreamweaver.
BMC Solutions, Inc. / Install Team / 4/08 6/08
Denton, Tx
* Install of 7000 PCs
* Reimaged them off the network.
Market Star / Demo Events / 11 / 05 - I 2 / 05 Ogden. UT
* Demonstrate Kodak Products Cameras, Printers.
* Explain to customers Mega pixels, Optical zoom. Digital Zoom.
Domino’s Pizza / Delivery Driver / 2/05- 3/05
Dallas. Texas
* Food Delivers to Customer.
Delicious Deliveries / Delivery Driver / 2/04 11/04
Dallas, Texas
* Food Delivery / Pick up from Restaurant / Deliver to Customer
ACS / 7-11 Help Desk Technician / 4/99 - 4/03
Dallas, Texas
* Hardware/Software phone support and customer service
* Helped the customer fix, ISP, POS, Pumps, and Credit Card problems
* Worked with E2 E / with problems with connecting to stores
* Used Remotely Possible to log in to the stores computers to see what problems they were seeing
on the screen.
Pro Place Placement / Stream Int. / help Desk Technician / 4/98-3/99
Carrollton. Texas
* Hardware phone support and customer service.
Grove Temp / Dallas Public Schools (Contract) PC Technician / 2/98-8/98
Dallas, Texas
* Y2K testing of real time timers, BIOS
* Inventory of computers, hardware
Tek Systems / W ang (Contract) Computer / Register Technician 1 9/97 - 2/98
Dallas. Texas
* Repairing computerized cash registers
* Changing out the motherboard, monitors, and printers
Tek Systems / IBM (Contract) PC Technician! 8/98 - 9/98
Dallas. Texas
* Y2K testing of real-time timers, BIOS
* Inventory of computers, hardware and software
Education and Training:
Upreach Computer Training, 118 Hours / 1998
Lewisville, T.X
* Complete comfort with most aspects of the Intel CPU based PC, including the installation
and/or configuration of motherboards, RAM. CPUs, BIOS. CMOS, storage (Hard Drive,
Floppy, SCSI. Multimedia and basic communication. Proven competency in diagnosis and repair of
above components. Knowledge of application and configuration of DOS, Windows 3. Windows 05,
Windows XP, W indows Vista and Windows 7.
ATA Systems, Inc. and Superior Training Services, Inc.
Contact this candidate